Unexpected crashing while in game

Viscous119 · January 2019

Mainman99 wrote: »

keto3000 wrote: »

Mainman99 wrote: »

2h 20min before I crashed...

Plz post your system /machiner states and crashreport if you can

Didn't get a crash report at all

And my specs:

I upgraded from Mojave 12 to 14. Maybe something in the update made it a bit better. I have the same specs as you.

Juju_beans · January 2019

I'm running High Sierra still.
Played for 3 hours with no crash and then later on played for 4 hours no crash.
In my case, with my setup the current patch worked.

I have an older iMac (late 2013) with an NVIDIA card 775M.

FierceSam · January 2019

High Sierra here

Still crashing. But slightly less frequently (say 40 mins rather than 30) so whatever variable they increased has done something.

It is still crashing. Moreover, the game consultant feature on the launcher also crashes

Ticket #190116-002184

Not a promising resolution given they have had over a month to work on this. And it's still worse than it was before Murkmire.

36 days of garbage performance and counting.

Puodas · January 2019

Ups, crashed after one hour of gameplay

eso.app crash log

Process: eso [73447]
Path: /Users/USER/Library/Application Support/Steam/*/eso.app/Contents/MacOS/eso
Identifier: eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [73441]
Responsible: eso [73447]
User ID: 733300201

Date/Time: 2019-01-16 22:28:17.490 +0200
OS Version: Mac OS X 10.14.2 (18C54)
Report Version: 12
Bridge OS Version: 3.0 (14Y674)
Anonymous UUID: ECED0E5C-F008-AE5D-D946-14689C0611E7

Sleep/Wake UUID: F650B892-F750-4249-9E98-241244DAB6B5

Time Awake Since Boot: 250000 seconds
Time Since Wake: 2800 seconds

System Integrity Protection: enabled

Crashed Thread: 25 Dispatch queue: MoltenVKQueue-0-0-1.0-Dispatch

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [73447]

Thread 0:: MainThrd Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x0000000107084427 ZoParticleEmitter::SetMatrix(ZoMatrix44 const&) + 125
1 com.zenimaxonline.eso 0x00000001070803fa ZoParticleEffect::SetMatrix(ZoMatrix44 const&) + 112
2 com.zenimaxonline.eso 0x000000010703fb31 FxEmitterKey::Update() + 1551
3 com.zenimaxonline.eso 0x000000010700f675 Effect::Update() + 883
4 com.zenimaxonline.eso 0x000000010701e0e6 EffectsManager::InternalUpdateParallel() + 73
5 com.zenimaxonline.eso 0x000000010701e816 EffectsManager::Update() + 167
6 com.zenimaxonline.eso 0x000000010701e742 EffectsManager::BeginUpdate() + 179
7 com.zenimaxonline.eso 0x0000000107630143 ZosClient::OnUpdate() + 563
8 com.zenimaxonline.eso 0x0000000106d33408 OSUpdate() + 20
9 com.zenimaxonline.eso 0x0000000106d353c0 -[GameClient macRun] + 269
10 com.zenimaxonline.eso 0x0000000106d35cd7 -[GameClient platformMainLoop] + 2164
11 com.zenimaxonline.eso 0x0000000106d35057 -[GameClient mainLoop] + 61
12 com.zenimaxonline.eso 0x0000000106d34f5f -[GameClient applicationDidFinishLaunching:] + 668
13 com.apple.CoreFoundation 0x00007fff4c307712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
14 com.apple.CoreFoundation 0x00007fff4c30768c ___CFXRegistrationPost_block_invoke + 63
15 com.apple.CoreFoundation 0x00007fff4c3075ad _CFXRegistrationPost + 398
16 com.apple.CoreFoundation 0x00007fff4c30fa09 ___CFXNotificationPost_block_invoke + 87
17 com.apple.CoreFoundation 0x00007fff4c2771aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
18 com.apple.CoreFoundation 0x00007fff4c27656d _CFXNotificationPost + 742
19 com.apple.Foundation 0x00007fff4e5fea7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
20 com.apple.AppKit 0x00007fff497fb64a -[NSApplication _postDidFinishNotification] + 313
21 com.apple.AppKit 0x00007fff497faf6e -[NSApplication _sendFinishLaunchingNotification] + 209
22 com.apple.AppKit 0x00007fff497f88c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
23 com.apple.AppKit 0x00007fff497f8517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
24 com.apple.Foundation 0x00007fff4e649144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
25 com.apple.Foundation 0x00007fff4e648fc0 _NSAppleEventManagerGenericHandler + 102
26 com.apple.AE 0x00007fff4d52eb93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
27 com.apple.AE 0x00007fff4d52e3fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
28 com.apple.AE 0x00007fff4d52e2d5 aeProcessAppleEvent + 439
29 com.apple.HIToolbox 0x00007fff4b54310e AEProcessAppleEvent + 55
30 com.apple.AppKit 0x00007fff497f4644 _DPSNextEvent + 1734
31 com.apple.AppKit 0x00007fff497f3102 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
32 com.apple.AppKit 0x00007fff497ed165 -[NSApplication run] + 699
33 com.zenimaxonline.eso 0x0000000106d369fb main + 200
34 libdyld.dylib 0x00007fff794e4ed9 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff79624716 kevent + 10
1 com.zenimaxonline.eso 0x00000001085816c2 boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 214
2 com.zenimaxonline.eso 0x000000010858894e boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 242
3 com.zenimaxonline.eso 0x0000000108581433 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 155
4 com.zenimaxonline.eso 0x0000000108588266 ZoBoostProtocol::Run() + 96
5 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
6 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
8 libsystem_pthread.dylib 0x00007fff796d7415 thread_start + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff796217de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff796db593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x0000000109cc06a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x0000000109cc0dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x0000000109cc2f8b ZoThread::ThreadFunc(void*) + 65
5 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
6 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
8 libsystem_pthread.dylib 0x00007fff796d7415 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff79621eae __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff795ac830 nanosleep + 199
2 libsystem_c.dylib 0x00007fff795ac724 usleep + 53
3 com.zenimaxonline.eso 0x0000000109cc0e2c ZoTaskQueueUpdater::Run() + 118
4 com.zenimaxonline.eso 0x0000000106d37364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x0000000109cc2f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff796d7415 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff796217de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff796db593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x0000000109cc06a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x0000000109cc0dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x0000000106d37364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x0000000109cc2f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff796d7415 thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff79621eae __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff795ac830 nanosleep + 199
2 libsystem_c.dylib 0x00007fff795ac724 usleep + 53
3 com.zenimaxonline.eso 0x0000000109cc0e2c ZoTaskQueueUpdater::Run() + 118
4 com.zenimaxonline.eso 0x0000000106d37364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x0000000109cc2f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff796d7415 thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff796217de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff796db593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x0000000109cc06a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x0000000109cc0dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x0000000106d37364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x0000000109cc2f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff796d7415 thread_start + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff796217de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff796db593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x0000000109cc06a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x0000000109cc0dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x0000000106d37364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x0000000109cc2f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x0000000109cc3817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff796d8305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff796db26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff796d7415 thre

Puodas · January 2019

By the way, if you can't see log after app crashed, you can go to ~/Library/Logs/DiagnosticReports and look for "eso.....crash" file

vgabor · January 2019

still crashing. as a small improvement, it's now in every 3 hour instead of every 2 hour, but the crashing is still here.

ArranHS · January 2019

Crashing at around the 2 hour mark.

Process: eso [939]
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: eso [939]
User ID: 501

Date/Time: 2019-01-16 13:21:26.535 +0000
OS Version: Mac OS X 10.14.2 (18C54)
Report Version: 12
Anonymous UUID: 26B34C83-3F7E-AEDB-996B-3142342E993A

Sleep/Wake UUID: C07C1C72-C0F3-437F-AEDD-1173D3E2CFF9

Time Awake Since Boot: 10000 seconds
Time Since Wake: 7400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [939]

VM Regions Near 0x18:
-->
__TEXT 0000000109100000-000000010e1fb000 [ 81.0M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x000000010a5b6ecc mvkUpdateDescriptorSets(unsigned int, VkWriteDescriptorSet const*, unsigned int, VkCopyDescriptorSet const*) + 76
1 com.zenimaxonline.eso 0x000000010ad84fe4 ZoEffectTechniqueVk::BindResources(ZoDeviceContext*) + 1180
2 com.zenimaxonline.eso 0x000000010ad324f3 ZoRenderManager::DrawIndexedPrimitive(ZoRenderDefs::PRIMITIVE_TYPE, int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int*) + 41
3 com.zenimaxonline.eso 0x000000010acf90f5 ZoParticleGeometryRectangle::Render(bool, bool) + 91
4 com.zenimaxonline.eso 0x00000001094990d8 ZoParticleEmitter::Render(ZoBitmaskT<unsigned int, 32u>) + 2390
5 com.zenimaxonline.eso 0x0000000109493f5f ZoParticleEffect::Render(ZoBitmaskT<unsigned int, 32u>) + 53
6 com.zenimaxonline.eso 0x00000001094a2325 ZoParticleSystem::RenderEffects(ZoArray<ActiveParticleEffect, 1024u, false> const*, unsigned int, unsigned int, ZoBitmaskT<unsigned int, 32u>) + 99
7 com.zenimaxonline.eso 0x00000001094a26f5 ZoParticleSystem::Render(ZoParticleRenderCallbacks&, ZoBitmaskT<unsigned int, 32u>) + 951
8 com.zenimaxonline.eso 0x00000001094ac9dc ClientWorldRenderList::RenderParticles(ZoDeferredRenderingList::DeferredParticlePass, ZoBitmaskT<unsigned int, 32u>, ZoParticleRenderCallbacks&) + 98
9 com.zenimaxonline.eso 0x000000010ad5e638 ZoTransparencyPass::Render(ZoDeferredRenderingList*) + 924
10 com.zenimaxonline.eso 0x000000010ad296f5 ZoRenderGraph::Render(ZoDeferredRenderingList*) + 261
11 com.zenimaxonline.eso 0x00000001094a80f0 ClientWorld::Render() + 326
12 com.zenimaxonline.eso 0x000000010914765b OSRender() + 558
13 com.zenimaxonline.eso 0x00000001091493e8 -[GameClient macRun] + 309
14 com.zenimaxonline.eso 0x0000000109149cd7 -[GameClient platformMainLoop] + 2164
15 com.zenimaxonline.eso 0x0000000109149057 -[GameClient mainLoop] + 61
16 com.zenimaxonline.eso 0x0000000109148f5f -[GameClient applicationDidFinishLaunching:] + 668
17 com.apple.CoreFoundation 0x00007fff4ae2a712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
18 com.apple.CoreFoundation 0x00007fff4ae2a68c ___CFXRegistrationPost_block_invoke + 63
19 com.apple.CoreFoundation 0x00007fff4ae2a5ad _CFXRegistrationPost + 398
20 com.apple.CoreFoundation 0x00007fff4ae32a09 ___CFXNotificationPost_block_invoke + 87
21 com.apple.CoreFoundation 0x00007fff4ad9a1aa -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
22 com.apple.CoreFoundation 0x00007fff4ad9956d _CFXNotificationPost + 742
23 com.apple.Foundation 0x00007fff4d121a7b -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
24 com.apple.AppKit 0x00007fff4831e64a -[NSApplication _postDidFinishNotification] + 313
25 com.apple.AppKit 0x00007fff4831df6e -[NSApplication _sendFinishLaunchingNotification] + 209
26 com.apple.AppKit 0x00007fff4831b8c8 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
27 com.apple.AppKit 0x00007fff4831b517 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
28 com.apple.Foundation 0x00007fff4d16c144 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
29 com.apple.Foundation 0x00007fff4d16bfc0 _NSAppleEventManagerGenericHandler + 102
30 com.apple.AE 0x00007fff4c051b93 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
31 com.apple.AE 0x00007fff4c0513fd dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
32 com.apple.AE 0x00007fff4c0512d5 aeProcessAppleEvent + 439
33 com.apple.HIToolbox 0x00007fff4a06610e AEProcessAppleEvent + 55
34 com.apple.AppKit 0x00007fff48317644 _DPSNextEvent + 1734
35 com.apple.AppKit 0x00007fff48316102 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
36 com.apple.AppKit 0x00007fff48310165 -[NSApplication run] + 699
37 com.zenimaxonline.eso 0x000000010914a9fb main + 200
38 libdyld.dylib 0x00007fff78003ed9 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff78143716 kevent + 10
1 com.zenimaxonline.eso 0x000000010a9956c2 boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 214
2 com.zenimaxonline.eso 0x000000010a99c94e boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost::asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 242
3 com.zenimaxonline.eso 0x000000010a995433 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 155
4 com.zenimaxonline.eso 0x000000010a99c266 ZoBoostProtocol::Run() + 96
5 com.zenimaxonline.eso 0x000000010c0d7817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
6 libsystem_pthread.dylib 0x00007fff781f7305 _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff781fa26f _pthread_start + 70
8 libsystem_pthread.dylib 0x00007fff781f6415 thread_start + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff781407de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff781fa593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x000000010c0d46a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x000000010c0d4dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x000000010c0d6f8b ZoThread::ThreadFunc(void*) + 65
5 com.zenimaxonline.eso 0x000000010c0d7817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
6 libsystem_pthread.dylib 0x00007fff781f7305 _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff781fa26f _pthread_start + 70
8 libsystem_pthread.dylib 0x00007fff781f6415 thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff781407de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff781fa593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x000000010c0d46a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x000000010c0d4dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x000000010914b364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x000000010c0d6f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x000000010c0d7817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff781f7305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff781fa26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff781f6415 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff781407de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff781fa593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x000000010c0d46a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x000000010c0d4dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x000000010914b364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x000000010c0d6f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x000000010c0d7817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff781f7305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff781fa26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff781f6415 thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff78140eae __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff780cb830 nanosleep + 199
2 libsystem_c.dylib 0x00007fff780cb724 usleep + 53
3 com.zenimaxonline.eso 0x000000010c0d4e2c ZoTaskQueueUpdater::Run() + 118
4 com.zenimaxonline.eso 0x000000010914b364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x000000010c0d6f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x000000010c0d7817 (anonymous namespace)::ThreadExecutionFunction(void*) + 82
7 libsystem_pthread.dylib 0x00007fff781f7305 _pthread_body + 126
8 libsystem_pthread.dylib 0x00007fff781fa26f _pthread_start + 70
9 libsystem_pthread.dylib 0x00007fff781f6415 thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff781407de __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff781fa593 _pthread_cond_wait + 724
2 com.zenimaxonline.eso 0x000000010c0d46a4 ZoTaskQueue::WaitForWork() + 64
3 com.zenimaxonline.eso 0x000000010c0d4dd9 ZoTaskQueueUpdater::Run() + 35
4 com.zenimaxonline.eso 0x000000010914b364 ZoWorkerThreadUpdater::Run() + 48
5 com.zenimaxonline.eso 0x000000010c0d6f8b ZoThread::ThreadFunc(void*) + 65
6 com.zenimaxonline.eso 0x000000010c0d7817 (anonymous namespace)

ekaw · January 2019

I also had a crash. I thought it was fixed because it did seem to go longer without crashing but then out of nowhere....bam. So agree with others.... less frequent but still crashing. Still had an open ticket so updated it with a current crash log.

Ruenn · January 2019

I was running High Sierra when this crashing problem started and upgraded on advice from tech support. They originally told me that not running Mojave was the issue causing the crash. Very ironic that the latest patch has seem to resolve issue for those still running High Sierra and I am still crashing. You win some, you lose some!

Gralor · January 2019

Frequent crashes every 60 to 120 minutes now. It’s still a game-breaking issue after so many weeks for all Mac users.

DirkRavenclaw · January 2019

Crashing once or twice a Day when playing on PC since Murkmire, just in the Middle of Farming or so, back to log in Screen. Im getting used to it

FierceSam · January 2019

DirkRavenclaw wrote: »

Crashing once or twice a Day when playing on PC since Murkmire, just in the Middle of Farming or so, back to log in Screen. Im getting used to it

That is different to what Mac users are experiencing. For us the whole game crashes and you’re back to your desktop, not the log in screen.

It’s totally random, but occurs after around 30 - 120 mins of game time.

This is in addition to the rubbish FPS and lag we have to endure while we are playing

37 days of crap performance and counting

smacx250 · January 2019

FierceSam wrote: »

DirkRavenclaw wrote: »

Crashing once or twice a Day when playing on PC since Murkmire, just in the Middle of Farming or so, back to log in Screen. Im getting used to it

That is different to what Mac users are experiencing. For us the whole game crashes and you’re back to your desktop, not the log in screen.

It’s totally random, but occurs after around 30 - 120 mins of game time.

This is in addition to the rubbish FPS and lag we have to endure while we are playing

37 days of crap performance and counting

And you're being generous - all told it's more like 87 days...

Corew · January 2019

Am I the only one that thinks the graphics quality is abominable compared to what it used to be?

Puodas · January 2019

ZOS, any update???????

FierceSam · January 2019

90 minutes uptime before another random crash

Another stick up the a*** from ZOS

38 Days of f******g uselessness and contempt from ZOS and counting (and that's 88 Smacx days)

And chance of an update at any point in time? or just more silence and hatred for Mac users?

Ticket #190117-003556

keto3000 · January 2019

Same for me. Still crashing, but longer intervals now. I was crashing in PvP pretty close to the ~1 hr + mark consistently before this last patch update. Post-patch I am still crashing but after ~2.5 hrs of pvp.

Also, still getting a lot of game stuttering and occasional freezing. In battles and also, when using rapids and very quick twitch series of movements.

It feels like they they used a sort of locked target FPS as a fix --- I'm pretty constant at 30 fps pve towns / 60 fps pvp open world. don't get any higher. FPS has remained fairly fixed at ~ 30 FPS in PvE areas/towns i.e. Rawl 'Kha and a steady 60 FPS in PvP. Not getting as many large spikes in battles.

vgabor wrote: »

still crashing. as a small improvement, it's now in every 3 hour instead of every 2 hour, but the crashing is still here.

Callah · January 2019

ZOS_AlexTardif wrote: »

Hi everyone,

We have some folks investigating these crashes right now and should have improvements patched out soon. Thank you all for your patience, and thank you to those who shared their hardware and crash stack information, we have enough at this point to address the issues.

Would Alex or someone else at ZOS please advise if we are supposed to be providing a whole new swarm of Crash Reports and System Hardware following the latest patch?

The patch has helped with the crashing problems en masse but the crashing issue still persists along with all the other problems with the UI that have been discussed earlier.

We are happy to provide the data and the feedback to help ZOS fix these problems ... and even with the complaints in forum this community has shown surprising patience and support for a game we love.

Please Communicate with Us

Ecstatica · January 2019

I have the same thing - less crashing than before, but it's always there. In the last two days alone, I've missed a MASSIVE tick in Cyrodiil and also the loot from the final boss in vHRC because of this.

So not only is it crashing, it seems to have become sentient and started crashing at the worst possible times!!

karpok · January 2019

If you only missed the loot you're lucky.

It also happened to me. At that moment I was one keep away from ending the gladiator quest.
When I logged back:

I did not at the tick
I had been kicked out of Cyrodyl
I had something like 30 minutes of queue to get back in
I was now 2 keeps away from ending the quest. So 1+1+crash=1.

Who said a bug cannot hide an other ?

keto3000 · January 2019

We should keep sup[plying crash & system data. They are fixing but obviously its not completely fixed so we need to continue supplying data, imo.

Callah wrote: »

ZOS_AlexTardif wrote: »

Hi everyone,

We have some folks investigating these crashes right now and should have improvements patched out soon. Thank you all for your patience, and thank you to those who shared their hardware and crash stack information, we have enough at this point to address the issues.

Would Alex or someone else at ZOS please advise if we are supposed to be providing a whole new swarm of Crash Reports and System Hardware following the latest patch?

The patch has helped with the crashing problems en masse but the crashing issue still persists along with all the other problems with the UI that have been discussed earlier.

We are happy to provide the data and the feedback to help ZOS fix these problems ... and even with the complaints in forum this community has shown surprising patience and support for a game we love.

Please Communicate with Us

keto3000 · January 2019

Corew wrote: »

Am I the only one that thinks the graphics quality is abominable compared to what it used to be?

My graphics improved... slightly after switch to Metal Update20. It's sharper and I've always played on medium settings since my iMac tends to run hot on games in general.

Puodas · January 2019

Aaaaaand there is no patch on Tuesday

ZOS realy care of mac user base

FierceSam · January 2019

Apparently trying to actually load a character is too much for this abomination of a client

39 Days of s***e service and counting (89 Smacx days)

And they're expecting us to pre-order the next one (lmfao) - can we expect it to actually work? Any guarantee?

Fix this one first people eh

Worth noting their minimum Mac specs

MAC MINIMUM SYSTEM REQUIREMENTS

Operating System: Mac® High Sierra v 10.13
Model: Late-2013 27-inch iMac and Newer
Storage: 85 GB free HDD space
Internet Broadband Connection

Not sure how 27-inch iMac equates to a Mac laptop in their eyes

Ticket #190119-001588

agegarton · January 2019

I have played quite intensively over the past 3 days. Generally, in about 4 hours of gameplay in Cyrodiil, I'll crash out about 3/4 times. The crashes take me right out of the client back to the launcher.

I still crash on quit, too, although for some strange reason this happens less when I play my Steam account - it happens all of the time on the Mac native account.

My machine is way above the recommended spec for this game: 2017 27 inch iMac, 5k Retina, 3.8 GHz Intel Core i5, 16GB DDR4 RAM, Radeon Pro 580 8192MB GPU, 2.2TB Fusion Drive. I'm running over a high-speed 68MBPS broadband internet connection. I have exactly the same issues when I play on my MacBook Pro, which is a Core i7, 16GB DDR3, RAM, Radeon R9 M370X 2048MB.

For all the good it'll do, I intend to raise yet another ticket on the next crash.

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_AlexTardif

Can SOMEONE please provide some sort of communication on this issue beyond "we're working on it"?

keto3000 · January 2019

My understanding is that the current requirements for mac systems are based upon those machines that can support Metal.

My machine is apparently the older of the type that can do that:

Im definitely interested in upgrading my iMac when the new models come out (hopefully) in 2019.

FierceSam wrote: »

Apparently trying to actually load a character is too much for this abomination of a client

39 Days of s***e service and counting (89 Smacx days)

And they're expecting us to pre-order the next one (lmfao) - can we expect it to actually work? Any guarantee?

Fix this one first people eh

Worth noting their minimum Mac specs

MAC MINIMUM SYSTEM REQUIREMENTS

Operating System: Mac® High Sierra v 10.13
Model: Late-2013 27-inch iMac and Newer
Storage: 85 GB free HDD space
Internet Broadband Connection

Not sure how 27-inch iMac equates to a Mac laptop in their eyes

Ticket #190119-001588

agegarton · January 2019

I have now raised another ticket having crashed out yet again today.

agegarton · January 2019

I submitted two actually as the first didn't;t seem to submit - there's a shocker.
Ticket #190119-002660 has been submitted.

dustgollum · January 2019

I'm just waiting on a couple of games to come out 2019 that have Mac clients. Following all directions to disable add ons, repair client, etc. does very very little to improve gameplay and does not fix any issues entirely. Plus playing in such a state is not enjoyable at all. Murkmire was not fun in the least nor the holiday events. Yes, I've tried all ZOS suggests. Yes, my machine is above spec. Etc. I did receive a response from my ticket, but it was just an ineffective cut and paste list.

On top of that absolutely no offer to reimburse lost game time and subscription costs in any fashion.

Yet another example of a game company creating a great game and then abandoning the Mac platform of their customers because they don't consider the number of Mac users profitable enough ... they just want to sit back and make money and not pay developers to maintain or customer service people to actually help with issues. They are certainly not alone in bringing in Mac customers and then abandoning them, but that doesn't make it right. Based on past experience w/ game companies that do this I do not expect it to get better.

FierceSam · January 2019

Halfway through sneaking about in the 'sneak about the Dragonstar Caravan base' quest in Murkmire. So that will be any chance of doing it without being a) dead and b) noticed.

<120mins gameplay between crashes

40 days of rancid performance for a game that claims you can play it on the Mac. You cannot do
Quests
Delves
Dungeons
Trials
Arenas
Events

without crashing. EVER

40 days - that's over a month and almost half a quarterly subscription period

Currently <0 response from

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_AlexTardif

On an achievement level, this is my 100th ticket on this issue. To date, the only response has been "thanks but we bin these after 4 days"

Ticket #190120-003142

Colour me unimpressed (unimpressed dye now available from Crown Store for a bargain 10,000 crowns)