Oceanic Lag now 300-400 ms even with a vpn - was 250-300??

CiliPadi

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

We're waiting for your updates. What is the outcome and cause?
We've been suffering for a month or more... I think we should have an update why this happened at the very least.

Bhaal5

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Isnt that the same copy and paste response to the clockwork city lag issues, which never got resolved?

Will believe it when the ping is below 210 where your competition can easily maintain without the use of a 3rd party subscription to use a vpn.

SaucyMcSauceface

Can other people check this today? On a brief test this morning, my ping is down to between 305 and 315, from 400ish which it was a couple of days ago. Is it just me, or can others verify? Looks like they may already be testing fixes.

Heady

Your net is just having a good day

OldManJim

I'm back to high 390's - low 400's.

brett.burrissrwb17_ESO

x

hamgatan

i tried switching to EU server for sh*ts and giggles the other day.

now, realising that none of my crown purchases carried across aside... i grinded up a character to L20.. and the whole time i was averaging 250'ish ping from Perth.

this was fairly stable with a few random spikes that shot it to 290, but on average 255 was about the norm. still a good 30-40ms off NA. didn't try mudfishing it.. but wasn't sure if i should as mud nodes were reporting higher latency than my normal connection was.

Mirelurk

@ZOS_GinaBruno
Thanks for the reply I guess, but I think your network engineering team have known for awhile about this issue.

Swag10/29/2018
@Trevor can you like talk to finn about this https://forums.elderscrollsonline.com/en/discussion/439549/oceanic-lag-now-300-400-ms-even-with-a-vpn-was-250-300/p5

Swag11/16/2018 @Trevor did finn say anything more about that oceanic routing/latency thread cause this is so stupid even with a vpn some days its fine other days its so unstable
Trevor11/17/2018 And no @Swag he just said he passed it on to the appropriate people

@trevor is Foxic and he is refering to the Council of Raiders chat, when he let finn know way back in late October last year.

[/quote]

Wow, so they were actively engaged all that time ago ... but thought about it and and decided we just didn't count enough?

swaggasm wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

@ZOS_GinaBruno
Thanks for the reply I guess, but I think your network engineering team have known for awhile about this issue.

Swag10/29/2018
@Trevor can you like talk to finn about this https://forums.elderscrollsonline.com/en/discussion/439549/oceanic-lag-now-300-400-ms-even-with-a-vpn-was-250-300/p5

Swag11/16/2018 @Trevor did finn say anything more about that oceanic routing/latency thread cause this is so stupid even with a vpn some days its fine other days its so unstable
Trevor11/17/2018 And no @Swag he just said he passed it on to the appropriate people

@trevor is Foxic and he is refering to the Council of Raiders chat, when he let finn know way back in late October last year.

Wow. So they were told about it all that time ago. Acknowledged it. Started looking into it ... and then somehow decided it wasn't worth following up ... until a year later it became a real problem they needed to address?

SaucyMcSauceface

My net must be having an amazing day. With very occasional random spikes up around 600, it actually stayed below 300 for the first time since as long as I can remember. only 290ish, but still, no tunnelling service, and my ping was in the white rather than the red!

LordGavus

I tried to play without a vpn today, still 450+

300 with vpn.

Bhaal5

Answer really simple boys and girls.
Would you keep going back to a cafe that burns its coffee an only half fillings your drink?

Until zos can provide what their competitors can... Dont turn the game on, dont spend another dollar in eso, cancel that eso+.

Until they can provide a ping that consistently sits arpund 220 without a vpn

mrpaxman

Apparently the following is not the case for everyone after asking some other Aussies.

I have spent a good hour roughly since i got online just watching my own latency sit at 290-330 from Melbourne. No VPN. I have seen 400+ latency like others here for many months. It is shocking to see.

Pingplotter is also showing a much better and similar route to what was used prior to the latency increase some months back. Back to 11 hops instead of 21 for me. The latency amount is also what i had many months back. I used wireshark to obtain the IP addresses in use while in game. The IP address supplied by ZOS for testing has not been representing actual connection since not long after Gina's message. All IP addresses have been fiddled a few times since then. I saw the new connection in Pingplotter and logged in pretty fast to confirm my own connection is now good.

Rev Rielle

Bhaal5 wrote: »

Answer really simple boys and girls.
Would you keep going back to a cafe that burns its coffee an only half fillings your drink?

Until zos can provide what their competitors can... Dont turn the game on, dont spend another dollar in eso, cancel that eso+.

Until they can provide a ping that consistently sits arpund 220 without a vpn

Well, it was never consistently 220 ms in my experience, so I think - whilst that would be great - it's possibly unrealistic. But if Zenimax can return service back to a reliable average of ~260 ms (240 - 280) latency that was experienced for the first couple of years, then yes, I would more than likely definitely return and subscribe again.

Bhaal5

Rev Rielle wrote: »

Bhaal5 wrote: »

Answer really simple boys and girls.
Would you keep going back to a cafe that burns its coffee an only half fillings your drink?

Until zos can provide what their competitors can... Dont turn the game on, dont spend another dollar in eso, cancel that eso+.

Until they can provide a ping that consistently sits arpund 220 without a vpn

Well, it was never consistently 220 ms in my experience, so I think - whilst that would be great - it's possibly unrealistic. But if Zenimax can return service back to a reliable average of ~260 ms (240 - 280) latency that was experienced for the first couple of years, then yes, I would more than likely definitely return and subscribe again.

As i said... Their competition can easily do it.. So zenimax has zero excuse to provide as sub par experience. Only thing thats keeping them doing it is the ones silly enough to keep supporting them.

Coggo

I tentatively report a ping of 200 (even saw some white numbers with Mudfish) in no-cp prime time Cyrodiil and IC today. This time last week consistently 480-500.

Dares
To
Hope...

MattT1988

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

43 bloody pages Gina. That simply isn’t good enough for an issue as big as this.

TheRealPotoroo

Rev Rielle wrote: »

Bhaal5 wrote: »

Answer really simple boys and girls.
Would you keep going back to a cafe that burns its coffee an only half fillings your drink?

Until zos can provide what their competitors can... Dont turn the game on, dont spend another dollar in eso, cancel that eso+.

Until they can provide a ping that consistently sits arpund 220 without a vpn

Well, it was never consistently 220 ms in my experience, so I think - whilst that would be great - it's possibly unrealistic. But if Zenimax can return service back to a reliable average of ~260 ms (240 - 280) latency that was experienced for the first couple of years, then yes, I would more than likely definitely return and subscribe again.

240 - 280 is what I was getting from Melbourne early on. It's playable for me given I don't do the high end end game stuff. If Akamai gets fixed or better yet removed and ZOS's performance tuning works we could see an Antipodean revival.

LINCARD1000

For what it's worth, something appears to have changed in the past day or two. My ping here in NZ is back down to what it normally used to be (barring the odd up and down that you normally get), but averaging around the 260 or so mark.

So long may it reign - thank you if it's something Zeni has organised with Akamai. Here's hoping it sticks!

- LINC

ListerJMC

My ping has surprisingly been in the early 300s this past weekend which is a definite improvement over the 400+ I've been getting, but that's still 50-100 over what it used to be.

If it's because of ZOS testing and fixing things, I appreciate it and hope it continues!

SaucyMcSauceface

Yep, with a rare venture down to 240 in CP PVP 30 day campaign, mine has been sitting in the low 300s for the first time in years over the last few days. Looks like they are testing fixes.

jimijac0me

Yeah mine stayed solid today, 300 in CP Cyro and 260 in CP IC

DoobZ69

just gave it a try. getting 320-360 but didn't have any lag spikes in a questing pve zone. ~ 5-10 minutes

Bobby_V_Rockit

I’ve been doing trials 90% lag free... what happened?

Edit: still cant do nhof cos lag

Tomokata

I think the game should come with a warning to players outside of NA that they should expect high latency.

theslynx

Took a few months off from this game here in East Asia; lag used to be 220-300ms, which was already worse than it was back ~2016. Logged back in the last few days to 500ms. No improvements from a quick look today.

Have done all manner of improvements on my end: port-forwarding, new router, got a new fibre optic line installed, spoke with my IP, etc.

Really hope the engineers are hard at work. Performance outside North America and Europe has been problematic for ages now. Paying full price for a game and getting a much worse experience because of the vagaries of networking is frustrating, as if support telling you it's probably your issue, not theirs.

MrGarlic

No change for me, still hovering around 350ms. (From NZ)

chris211

MrGarlic wrote: »

No change for me, still hovering around 350ms. (From NZ)

https://www.exitlag.com/

MrGarlic

chris211 wrote: »

MrGarlic wrote: »

No change for me, still hovering around 350ms. (From NZ)

https://www.exitlag.com/

I use Mudfish, but there's no point quoting what I get with a VPN. That defeats the purpose of the thread, which is highlighting how bad the native ping is because of Akamai.

jimijac0me

MrGarlic wrote: »

chris211 wrote: »

MrGarlic wrote: »

No change for me, still hovering around 350ms. (From NZ)

https://www.exitlag.com/

I use Mudfish, but there's no point quoting what I get with a VPN. That defeats the purpose of the thread, which is highlighting how bad the native ping is because of Akamai.

I should add then for clarity, my posted ping was without a VPN

ZOS_GinaBruno

Just to give everyone an update, we've been making some adjustments over the past week and have been seeing some improvements, though we're continuing to look for other ways to optimize. Thanks for all the ongoing information and patience!