Oceanic Lag now 300-400 ms even with a vpn - was 250-300??

Banana

Holy ***. A reply

ListerJMC

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Thank you so much for the response and update!! Very much appreciated

Heady

so the standard is set at 43 pages

squinceybones

~1 page / 10 ping, maybe the forums are creating server lag.

MrGarlic

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

ZOS_GinaBruno

Thank you for replying to our thread.

Please pardon me for being cynical. But your network team has been made aware of this issue through support tickets ( for just short of) 12 months now and has done nothing but deny it's ZOS's problem.

I have zero confidence on this latency issue being rectified.

I am however, willing to be proven wrong.

Blinkin8r

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

So nearly 1 full year and 43 pages of comments for a reply. Nice.

not4us

Better late than never is what I always say.
Thanks for the reply @ZOS_GinaBruno, it's what we were asking for, acknowledgement and assurance that ZOS is aware of this and that they are trying to fix it.
I don't "demand" a fix as I know things like this require very specific work, but the simple fact that the relevant people is aware and looking at fix it is comforting.

LINCARD1000

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Thanks for that. For most of my time playing this game (from NZ) the ping to the NA servers has been stable at around 220 - 250. Quite reasonable for a connection to US based servers. But yeah, past few weeks it's been "stable" at around 400 - 450. This makes playing PvE... awkward. I don't PvP much at all but I can only imagine that it's virtually unplayable for those that do. It says a lot that connecting to the EU server with a stable 350 ping is a more pleasant experience and it's further away!

We don't expect an Oceanic server for the reasons Zeni have already outlined, but you're the only ones with clout with Akamai, not us. Quite a few of us are subscribers and have been since the game came out - please look into it seriously and not just fob us NZ/Oz players off with platitudes just because we don't have the larger numbers that your US/EU player base does.

Thank you.
- LINC (ESO subscriber since the start, but beginning to question...)

TheRealPotoroo

marius_buys wrote: »

@ZOS_GinaBruno please be aware of this windows issue that causes lag

https://glitched.africa/new-windows-10-update-could-slow-down-your-pc/?fbclid=IwAR0xdkrGrgK0BbPWO9CQnt7N4r1aiIljDBmA5jpVYItxGtlRBeX0yvUC5nU

That has nothing to do with the Akamai problem we have been complaining about for over a year.

aetherial_heavenn

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Thank you for your reply after 12 months.

Please don't be sidetracked by other issues in this thread like unachievable requests for an Oceanic server. We could play with 220ms average ping. We cannot play with 450-500ms and above ping. The common denominator in the change is Akamai. Our ISP's say so. Our pingplots and traceroutes say so. Networking experts in this thread say so.

In future, ensure any third party contracts with DDoS providers are fit for purpose. Maybe even get the engineers to test them from SEA/Oceania for your non North American customers before signing. This would be basic QA in any global company.

I look forward to being able to play the game again soon. (trying to be positive here )

Tannus15

@ZOS_GinaBruno Thanks for replying. Like others I've been playing with a VPN to the US to get around the Akamai routing problems.

With a VPN my latency is between 260ms and 320ms, without it it's over 400ms.

We know this problem is not your servers, or our ISP, it's the Akamai routing.

gronoxvx

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

@ZOS_GinaBruno holy crap.

Thanks for the update!

We all know it wont be fixed overnight, but i hope it wont be another 12 months for any news.

Im really happy to see that we have been noticed and it has somewhat restored a little faith in ZOS.

P.s. as its already been mentioned a few times, we dont want an OCE server, just fix the akamai routing please.

GlorphNoldorin

Thanks to sos for the official response. I really hope something positive comes of it fast. Their track record isn’t great for timely action

jimijac0me

Nice to get a response finally!

On another note, I'm been back down to 270 in cyro, 230 overland with Aussie Broadband so pretty happy!

mrpaxman

No in game improvement for me at all!

The test from https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection is now different latency to what i get in game. Testing the IP address obtained from Wireshark while online shows the high latency connection i am on. Testing the IP address from that link is a bit of a tease now that it has changed.

jimijac0me

mrpaxman wrote: »

No in game improvement for me at all!

The test from https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection is now different latency to what i get in game. Testing the IP address obtained from Wireshark while online shows the high latency connection i am on. Testing the IP address from that link is a bit of a tease now that it has changed.

Yeah mine is only because ABB tweaks effectively work like a VPN

hamgatan

whilst my PC sits generally on about 290-310... i've been semi-accepting of that. XB1 till now though has been borderline unplayable for me though.. the lag (included with input lag) has been ridiculous

however...

i swear something has changed in this last update. it's no longer anywhere near as laggy on XB1. the framerate has jumped to an almost smooth/fluidic experience and graphically its a much much nicer experience. it's almost as if the game has finally realised im playing on an XB1X and is finally using the resouces as it should be.

what changed?

robbolicious

“soon™️”

SaucyMcSauceface

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Thank you @ZOS_GinaBruno!!!!!!!

LuckyLuke

Sub renewal soon. This and other issues weigh heavy on my mind. It may be time to give it the ping again 😿

Vapirko

Holy ***, can they actually fix this? I never expected to see them respond.

Heady

settle down everyone it will be another 43 pages before we get another response

jcm2606

Something something we're working on communicating better.

Zephiran23

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Is there any particular reason for that lack of communication? This thread has been on the 1st or 2nd page for months without a response. Obviously we've been making these observations for a long time.

For many, the creeps and jumps in ping have driven them away from the game as a regular pastime. As an anecdotal observation, the drop in players fighting dragons during the East coast Australian evening can't solely be attributed to time since launch of Elsweyr. Being randomly killed by dragon attacks that you should have time to see and react to is not fun after a while.

I would assume you have some internal measure of performance and how it's affecting gameplay. Was anything showing up on those metrics? Any online game is going to have a drop in performance the further you are from the server(s). As this thread has shown, we are willing to put up with something that's not optimal if it has enough other redeeming features. What does ZOS consider an acceptable ping? What is the maximum level used for internal testing? What conditions do you insist external suppliers meet?

Hopefully you can find a solution to using Akamai's nonsensical routing of traffic and provide us with some answers as to why this situation has been allowed to continue for as long as it has.

Mirelurk

I'd say the efforts of those who persevered in escalating tickets with solid info and refusing to be fobbed off, along with the multiple people unsubbing and telling people on the forums about it finally forced a response.

Strangely, they quietly removed my earlier post illustrating me unsubbing ... but the evidence is still there in quote posts. So that action, at least, forced some sort of response from them.

Bobby_V_Rockit

Zephiran23 wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Is there any particular reason for that lack of communication? This thread has been on the 1st or 2nd page for months without a response. Obviously we've been making these observations for a long time.

For many, the creeps and jumps in ping have driven them away from the game as a regular pastime. As an anecdotal observation, the drop in players fighting dragons during the East coast Australian evening can't solely be attributed to time since launch of Elsweyr. Being randomly killed by dragon attacks that you should have time to see and react to is not fun after a while.

I would assume you have some internal measure of performance and how it's affecting gameplay. Was anything showing up on those metrics? Any online game is going to have a drop in performance the further you are from the server(s). As this thread has shown, we are willing to put up with something that's not optimal if it has enough other redeeming features. What does ZOS consider an acceptable ping? What is the maximum level used for internal testing? What conditions do you insist external suppliers meet?

Hopefully you can find a solution to using Akamai's nonsensical routing of traffic and provide us with some answers as to why this situation has been allowed to continue for as long as it has.

I wouldn’t be surprised if their contract with Akamai is close to expiring and will be pending renewal.

So its the perfect time to speak up so they can opt not to keep them and take all the credit

jcm2606

Bobby_V_Rockit wrote: »

Zephiran23 wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

Is there any particular reason for that lack of communication? This thread has been on the 1st or 2nd page for months without a response. Obviously we've been making these observations for a long time.

For many, the creeps and jumps in ping have driven them away from the game as a regular pastime. As an anecdotal observation, the drop in players fighting dragons during the East coast Australian evening can't solely be attributed to time since launch of Elsweyr. Being randomly killed by dragon attacks that you should have time to see and react to is not fun after a while.

I would assume you have some internal measure of performance and how it's affecting gameplay. Was anything showing up on those metrics? Any online game is going to have a drop in performance the further you are from the server(s). As this thread has shown, we are willing to put up with something that's not optimal if it has enough other redeeming features. What does ZOS consider an acceptable ping? What is the maximum level used for internal testing? What conditions do you insist external suppliers meet?

Hopefully you can find a solution to using Akamai's nonsensical routing of traffic and provide us with some answers as to why this situation has been allowed to continue for as long as it has.

I wouldn’t be surprised if their contract with Akamai is close to expiring and will be pending renewal.

So its the perfect time to speak up so they can opt not to keep them and take all the credit

I'm thinking the same, but they still could have said something. Even a "we're aware of this issue, and sincerely apologise for the poor performance, but we're stuck in a contract with Akamai and can't do anything about it right now, though we will the moment our contract comes up for renewal" would have sufficed.

Though, you could say the same for so, so many things in this game. Even just acknowledgement and a simple explanation for the inactivity could go a long, long way.

OldManJim

Thank you for finally looking into this, ZoS.

Even just a simple acknowledgement makes the world of difference!

ArcaneBlue

Mirelurk wrote: »

I'd say the efforts of those who persevered in escalating tickets with solid info and refusing to be fobbed off, along with the multiple people unsubbing and telling people on the forums about it finally forced a response.

Strangely, they quietly removed my earlier post illustrating me unsubbing ... but the evidence is still there in quote posts. So that action, at least, forced some sort of response from them.

they removed my reply post to you too in regards to unsubbing! heh
I'm still not planning to resub tho

swaggasm

ZOS_GinaBruno wrote: »

Hi everyone. First off, we apologize for the lack of communication regarding your concerns in this thread. We do appreciate everyone posting all the information, which has been very helpful. We wanted to let you know that our network engineering team has been looking into this, and we hope to have some updates for you all soon.

@ZOS_GinaBruno
Thanks for the reply I guess, but I think your network engineering team have known for awhile about this issue.

Swag10/29/2018
@Trevor can you like talk to finn about this https://forums.elderscrollsonline.com/en/discussion/439549/oceanic-lag-now-300-400-ms-even-with-a-vpn-was-250-300/p5

Swag11/16/2018 @Trevor did finn say anything more about that oceanic routing/latency thread cause this is so stupid even with a vpn some days its fine other days its so unstable
Trevor11/17/2018 And no @Swag he just said he passed it on to the appropriate people

@trevor is Foxic and he is refering to the Council of Raiders chat, when he let finn know way back in late October last year.