[MAJOR ISSUE] Party chat stops working

itspbeezy

Hello, I am trying to find a solution or a work around that has been plaguing me and 4 other friends trying to communicate while we play. We all randomly lose the ability to hear each other in party chat even though you can see activity on the users microphone. This has become a major annoyance and is ruining the game for us, as we rather just stop playing and go play a game that we can all communicate on like Smite.

This is the only game causing this issue, we can spend hours on Smite chatting and playing just fine but 5 or 10 minutes into ESO and all communication is dropped and multiple XBOX restarts (closing the game, quitting the party does not work, you have to actually power down your xbox to be able to get the mic working in party chat). It seems to happen when we are loading into zones or someone joins the party and then logs into the character.

Things we have tried:
Starting party, logging into game, loading into character (works for 5minutes - 1hour+ but always has an issue eventually)
Logging into game, loading into character joining party (unsuccessful)

We've found that unplugging and plugging in the microphone cable from the controller a few times fixes the issue for some time but that is unacceptable. We are all subscribed, but if this issue continues to happen we will be canceling our subscription and possibly moving onto other games. I'd really hate to do that because when the party chat is working we all have a blast, but all of us are fed up and this is such a simple thing that all games should be capable of.

Also before anyone mentions ports and what not, NAT types are open on all of our systems, XBOX is setup in DMZ mode and we have 0 issues on any other game. 2 of us are System Administrators at a billion-dollar company so we are very fluent with networking and know this issue is not on our end or Microsoft's.

I really hope this gets fixed

CatherineHG

We have found that guild chat doesn't cut out as much as group chat, and seeing as we're all officers we have our own channel. We use it instead of group chat and seems to be better. Still, not really a fix, just a work-around...

johu31

Guild chat, group chat, and Xbox live party all mess up for us. It just started happening a week ago. The frustration is real, I've noticed approaching a way shrine and loading screens are a guaranteed mic/audio failure.

@ZOS_GinaBruno
@ZOS_JessicaFolsom

Please help us.

DinOwned

+1 for this issue. It's been happening to me since the Dark Brotherhood update. Area chat, group chat, xbox party chat, have all given me issues when playing ESO. Static audio and sometimes complete loss of audio where the only fix is to turn the controller off and turn it back on again to regain audio.

Never had any problem with audio until the DB update.

SolarCat02

Guild chat cuts out all the time for our guild.

Group chat will randomly kick you out after any loading screen.

Area chat only works if you stay in close proximity.

Xbox chat is the only stable one when playing ESO.

Karivaa

Yeah it's been happening to me also and I submitted a ticket

Smitch_59

I've been having the same problem on xbox1. I'm really getting tired of all the bugs and glitches with this game.

itspbeezy

My crown subscription payment is coming up, if this isn't addressed soon I will be canceling until further notice. I think the best course of action for anyone that is getting frustrated with this issue is to stop giving them money.

Khilseith

Just unplug your mic for a few second and plug it back in. It's annoying but who knows when it will be fixed. When you go into laggy/over populated areas it usually happens for me. I just go in, do what I need to do then get out and reset my headset.

PlaceboSoul

Be happy you have it just cutting out now and then. I've had no chat audio going on three weeks now. Neither Xbox or ZOS has a fix for me, and no compensation. So I either play the game solo, or not at all I guess.

Mike_IG

Yup I also have this issue, It doesn't happen all the time but after some things (load screens mainly) I lose headset audio in any kind of chat (group/guild/area even party chat) and have to unplug my headset to make it work again.
It only ever happens on this game and has never happened on any other game and the guys I am on ESO with quite often all have the same issue as well.

PlaceboSoul

i can say the design team is looking into the problem, I've gone through all the steps, talking to Xbox, and both levels of tech support. They escalated my ticket and passed all my data along to design.

So hopefully they figure something out soon.

AngeISky

Try this:
https://forums.elderscrollsonline.com/en/discussion/281236/headset-sound-bug-temporary-fix-now-discovered
May work, with your issue.. Sounds like what was happening with my Headset.

Doesn't happen anymore after My Temporary fix..

~ AngeiSky

PlaceboSoul

Nope, didn't help. Luckily I already owned all that stuff, not like ZOS would compensate anyone for requiring more hardware to play. I'm still hoping the design team figures it out and gets back to me.

Thanks for the suggestion though, was worth a try

AngeISky

yeah like everyone usually owns a cellphone these days, so the stuff is not hard to find.. so i guess it only works with the audio bug..

Thanks for the info.