ESO plus benefits not active 7/11

Methadone_Man

Anyone else experiencing a sudden loss of ESO plus benefits today? Gamertag Methadone Man. I submitted a ticket but we all know that won't solve anything.

NewBlacksmurf

Call Xbox.
Get a refund

Don't buy until we hear something from ZOS....

ThulsaDoomDC

Yeah, my ESO Plus Renewal was today and shows that it will renew on 11 AUG 2016. However, all the DLC and +BOON/Craft Bag is inaccessible to me now. This is a joke. It happened to others in my guild as well about two weeks ago. How can you have an MMO with a subscription option that isn't even giving what you pay for? Grinding champion points without Imperial City Sewers is depressing.

NewBlacksmurf

Folks....the sub isn't even in the actual store. I'm surprised it worked at all for any of us. But to be clear, Xbox one is drastically changing their store so perhaps ZOS missed the change and hasn't submitted whatever is needed or just didn't update something on their end.

Who knows....all I ask is that they actually have Xbox put a real sku that is on Xbox.com as well as the store because right now it's hidden, only accessible via the in-game option which is suspiciously still a thing since the error at launch which was an announcement and then later the announcement that crowns didn't get awarded to a bunch of folks for months.

ZOS_DaryaK

Hey @Methadone_Man, have you tried restarting your Xbox One? I you have and it didn't resolve the issue please let me know.

Miisoo

@ZOS_DaryaK I am having this same problem. I got my crowns, but did not get the buff, access to the dlc, or the crafting bag. Resetting has not helped.

Methadone_Man

ZOS_DaryaK wrote: »

Hey @Methadone_Man, have you tried restarting your Xbox One? I you have and it didn't resolve the issue please let me know.

[Gets up from the floor after laughing so hard.] [Composes myself and promises not to respond in a sarcastic or smart-alek way. Ok, calm blue ocean.]

Yes, @ZOS_DaryaK I already tried that. I tried it twice this morning and it did not resolve the issue. I have restarted and cleared cache hundreds of times after the countless bugs/dashboardings that I have experienced over the last year of playing this game.

The other poster may have hinted at the problem. My ESO plus membership also renews on the 11th of every month and today is the 11th. Here is a paste of the email sent to me:

" Hello xxxxx xxxxx,

We're sending you this message to confirm that you have successfully renewed your ESO Plus subscription on Monday, July 11, 2016. Please retain a copy of this message for your records. Here is a description of the service:

ESO Plus is our premium membership service. Sign up now to receive in-game benefits that let you get the most out of your journeys in Tamriel. Members receive increased experience, faster crafting progression, and bonus gold along with access to all available DLC Game Packs and a monthly allotment of 1500 Crowns (total membership amount of crowns given at time of purchase) to spend in the in-game store on pets, mounts, costumes, and much more. ESO Plus is the best way to see everything ESO has to offer! Please note that access to DLC Game Packs granted by ESO Plus is only available while your membership remains active.



To check your order details, including applicable taxes, go to https://account.microsoft.com/orders. To find out about the benefits of your ESO Plus membership, visit http://elderscrollsonline.com.
Thank you!

Elder Scrolls Online team"

Methadone_Man

Benefits returned late last night. It appears that ESO plus is not active for a while on the day of renewal.

ZOS_DaryaK

Thanks for the update @Methadone_Man. @Miisoo, it looks like yours should be active as well, if it is not, please be sure to please submit a ticket to our support team.

I understand the suggestion to restart your console seems ridiculous. There is an issue where membership benefits disappear that is resolved by restarting the console. More recently there's been a different issue that caused ESO Plus benefits to not appear at all which should have been resolved late last week.

When I checked your account, Method_Man, it appeared that your issue fell under the first category, not the second which is why I asked you to verify you'd restarted your Xbox One. I apologize for not being more specific with my first reply.

jmurray704

ZOS support always so quick to point the finger and blame on troubleshooting the end user's side of things instead of owning up to their own shortcoming and fixing the freaking issues that a large majority of people are complaining about. ZOS actually troubleshooting and fixing things on their end seems like a concept they refuse to accept at this point.

Their entire philosophy appears to be, "look, new shiny DLC... forget about all the things we broke and can't/won't fix"

Methadone_Man

ZOS_DaryaK wrote: »

Thanks for the update @Methadone_Man. @Miisoo, it looks like yours should be active as well, if it is not, please be sure to please submit a ticket to our support team.

I understand the suggestion to restart your console seems ridiculous. There is an issue where membership benefits disappear that is resolved by restarting the console. More recently there's been a different issue that caused ESO Plus benefits to not appear at all which should have been resolved late last week.

When I checked your account, Method_Man, it appeared that your issue fell under the first category, not the second which is why I asked you to verify you'd restarted your Xbox One. I apologize for not being more specific with my first reply.

I wasn't laughing because the idea of restarting my console is ridiculous. I'm laughing because of two things: 1) 99% of gamers know that a restart solves many problems with game bugs and will automatically try it before submitting a ticket. 2) suggesting to gamers that we restart our Xbox is the developers first response to 99% of all tickets submitted, regardless of the nature of the problem and almost as if it's just and automated, reflex response and the person starting the ticket didn't even read the gamers original description of the problem.

Have you seen the British comedy The IT Crowd? Every person who calls in to tech support, his first response is "did you try turning it off and on again?" You guys are the Roy and Moss of that show.

AJ_1988

@Methadone_Man go to this link I've compiled a few things that you can try. This is what has worked for me and a few others but don't hold me to it. Hope it helps

https://forums.elderscrollsonline.com/en/discussion/276785/to-those-having-eso-plus-issues-this-is-what-you-must-do#latest