Maintenance for the week of September 1:
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
To those having ESO Plus issues, This is what you must do.
AJ_1988
✭✭✭
As the title says, I'm not sure the process on PC but for consoles, don't contact support if your subscription has disappeared, instead contact Sony or Xbox depending on what console you play on and ask for it to be cancele/Refunded. Once this is done it is recommended to wait 24hrs before starting a new subscription tho I did it after a couple of hours without problems. Doing this should solve the issue. They are working on identifying the problem and fixing it.
Now we have that sorted, the next step
Is to cancel automatic renewal for ESO Plus, This is done in your Microsoft account on the net for Xbox, Sony and Ps4 I assume would be similar but not sure. Once you cancel auto renewal all you have to do is wait for it to expire after a month and manually sub again and then repeating the turning off auto renewal. This should give you no more issues in future but don't quote me on it. Remember to do this every month until a fix has been found.
If you are missing crowns upon resubbing, give it at least 24hours it can be delayed otherwise contact ESO support, make sure you get screenshots of proof of purchase as well as as your gamertag in the same picture.. This is the ONLY form of proof they accept and he proof of purchase and gamertag MUST be in the one picture. Again this is done in your Microsoft account online, Xbox is the only one I know about but I assume it's similar for ps4.
Hopefully this gets read and stops new posts being made every hour, my fingers hurt from saying the same thing in every post lol.
Hope this helps, Enjoy
EDITED to add info about missing crowns.
Edited by AJ_1988 on July 3, 2016 7:36PM Now we have that sorted, the next step
Is to cancel automatic renewal for ESO Plus, This is done in your Microsoft account on the net for Xbox, Sony and Ps4 I assume would be similar but not sure. Once you cancel auto renewal all you have to do is wait for it to expire after a month and manually sub again and then repeating the turning off auto renewal. This should give you no more issues in future but don't quote me on it. Remember to do this every month until a fix has been found.
If you are missing crowns upon resubbing, give it at least 24hours it can be delayed otherwise contact ESO support, make sure you get screenshots of proof of purchase as well as as your gamertag in the same picture.. This is the ONLY form of proof they accept and he proof of purchase and gamertag MUST be in the one picture. Again this is done in your Microsoft account online, Xbox is the only one I know about but I assume it's similar for ps4.
Hopefully this gets read and stops new posts being made every hour, my fingers hurt from saying the same thing in every post lol.
Hope this helps, Enjoy
EDITED to add info about missing crowns.
4
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johu31✭✭✭✭Thanks for spreading the solution, I to have been trying to tell people this in game and on the forums. It's a pain in the arse, but works.0
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DRXHarbinger✭✭✭✭✭
✭✭Note how these issues occur on Sundays. ...PC Master Race
1001CP
8 Flawless Toons, all Classes.
Master Angler
Dro-M'artha Destroyer (at last)
Tamriel Hero
Grand Overlord
Every Skyshard
Down With BOP!0 -
DaveMoeDee✭✭✭✭✭
✭✭✭There are issues on PS4? I didn't realize that. I thought it was only an XBox issue.0 -
AJ_1988✭✭✭Thanks for spreading the solution, I to have been trying to tell people this in game and on the forums. It's a pain in the arse, but works.Thanks for spreading the solution, I to have been trying to tell people this in game and on the forums. It's a pain in the arse, but works.
Yes it is a pain.0 -
AJ_1988✭✭✭DRXHarbinger wrote: »Note how these issues occur on Sundays. ...
I've actually noticed it seems to occur more when a resub happens on a weekend0 -
AJ_1988✭✭✭DaveMoeDee wrote: »There are issues on PS4? I didn't realize that. I thought it was only an XBox issue.
As far as I know it's only Xbox, but figured I would cover ps4 just incase.1 -
Asuryan11✭✭✭I just came back again, I can't even sub on the xbox one without the marketplace telling me to try again something went wrong on their end. No matter the updates to the system or the past week and a bit of trying again and again has fixed it. lol0 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭This doesn't actually work.
The problem is this
The Xbox one sku is neither listed as dlc or an add-on.
It's not in the Xbox one store other than using the in-game way to access it in the store and when you sub, the Xbox store doesn't even recognize it as a subscription.
The sku needs to be completely removed and ESO plus either needs to be a season pass, a stand alone app like EA access or they should roll the benefits into crown purchases and incremental the # of days-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5010 -
AJ_1988✭✭✭NewBlacksmurf wrote: »This doesn't actually work.
The problem is this
The Xbox one sku is neither listed as dlc or an add-on.
It's not in the Xbox one store other than using the in-game way to access it in the store and when you sub, the Xbox store doesn't even recognize it as a subscription.
The sku needs to be completely removed and ESO plus either needs to be a season pass, a stand alone app like EA access or they should roll the benefits into crown purchases and incremental the # of days
Works for me.0 -
AJ_1988✭✭✭Necromancing this post as a few people are still having issues. It works for me and a few others. May not work for you but worth a try.0
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alexkdd99✭✭✭✭✭
✭Just going to throw this out there. When I contacted Microsoft support I was told I needed to first file support ticket with zos before contacting Microsoft.0 -
GreenhaloX✭✭✭✭✭
✭As the title says, I'm not sure the process on PC but for consoles, don't contact support if your subscription has disappeared, instead contact Sony or Xbox depending on what console you play on and ask for it to be cancele/Refunded. Once this is done it is recommended to wait 24hrs before starting a new subscription tho I did it after a couple of hours without problems. Doing this should solve the issue. They are working on identifying the problem and fixing it.
Now we have that sorted, the next step
Is to cancel automatic renewal for ESO Plus, This is done in your Microsoft account on the net for Xbox, Sony and Ps4 I assume would be similar but not sure. Once you cancel auto renewal all you have to do is wait for it to expire after a month and manually sub again and then repeating the turning off auto renewal. This should give you no more issues in future but don't quote me on it. Remember to do this every month until a fix has been found.
If you are missing crowns upon resubbing, give it at least 24hours it can be delayed otherwise contact ESO support, make sure you get screenshots of proof of purchase as well as as your gamertag in the same picture.. This is the ONLY form of proof they accept and he proof of purchase and gamertag MUST be in the one picture. Again this is done in your Microsoft account online, Xbox is the only one I know about but I assume it's similar for ps4.
Hopefully this gets read and stops new posts being made every hour, my fingers hurt from saying the same thing in every post lol.
Hope this helps, Enjoy
EDITED to add info about missing crowns.
Cool.. good to know. Will keep this in mind. Thank you!0 -
AJ_1988✭✭✭Just going to throw this out there. When I contacted Microsoft support I was told I needed to first file support ticket with zos before contacting Microsoft.
I did the chat thing, and I said I would like it canceled so I can re sub and try again. When I was talking to them at that very moment they were in talk with ZOS to come discuss the issue and that support tells people to contact MS to get it canceled, (you have a legal right to ask for a refund/cancelation) so unless they have come up with something in the last week where support can fix it.0 -
DenMoria✭✭✭✭✭
✭DaveMoeDee wrote: »There are issues on PS4? I didn't realize that. I thought it was only an XBox issue.
As far as I know it's only Xbox, but figured I would cover ps4 just incase.
Never had a problem since release on my PS4.0
