VERY NICE ZOS at prime time on FRIDAY - couple hours of maintanance ... yes! way to go! :D

Alucardo

I made a post the other day because maintenance is always scheduled during my game time when I wake up in the morning (3am). So I come home early on Friday to play... server down. Not sure whether to laugh or cry. Probably both.
These things happen I guess. Would rather a server restart than crappy performance.

pmn100b16_ESO

**** 5 minute loading screens, I would have stopped playing the game. I get annoyed enough with my ~1min loading screens.

Belidos

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

I'm not getting +5 minute loading screens, but they are still a lot longer than they were before the IC patch, about 2 to 3 minutes for me

Alucardo

Kobaal wrote: »

ZOS_GinaBruno wrote: »

Darlgon wrote: »

ZOS_GinaBruno wrote: »

To be clear, this is not a patch - just a server reboot. And we're not expecting any rollbacks.

@ZOS_GinaBruno
Any chance the NA server is next?

Thanks.

Nope, this only affected the EU megaserver. NA will not be taken offline.

@ZOS_GinaBruno please restart NA server for this comment. And please, take your time bringing it back up when you do.

Nestor

Its clear the Hamsters in Europe are not up to the standards of the Hamsters in NA. So, they imported some Hamsters from the US and are currently getting them on their wheels and getting some training. Once they get them sorted, the servers will come back up.

justinbarrett

I have had one 30 minute loading screen...no joke...I ended up watching a full 30 minute episode online came back and it was still on a load screen...it was not bandwidth related, the show was pre-loaded...I always seem to have longer load screens in Rivenspire(Shornhelm) DC. also I am curious as to what is meant by "back end" that is somewhat of a blanket statement/catch all cover my ass I assume hardware and not a subsystem of software...I know it was already stated that the servers are being restarted...just curious. and to restate the obvious loading screens are still at least twice as long as they used to be regardless of the second patch.

Kobaal

justinbarrett wrote: »

I have had one 30 minute loading screen...no joke...I ended up watching a full 30 minute episode online came back and it was still on a load screen...it was not bandwidth related, the show was pre-loaded...I always seem to have longer load screens in Rivenspire(Shornhelm) DC. also I am curious as to what is meant by "back end" that is somewhat of a blanket statement/catch all cover my ass I assume hardware and not a subsystem of software...I know it was already stated that the servers are being restarted...just curious. and to restate the obvious loading screens are still at least twice as long as they used to be regardless of the second patch.

Yup for some reason Rivenspire takes super long to load. I have started avoiding that area completley now.

R0M2K

Well? Its 18:39 and still DOWN? Some update please.

Belidos

OK we have news from inside the server room ...

piorunochron

Nestor wrote: »

Its clear the Hamsters in Europe are not up to the standards of the Hamsters in NA. So, they imported some Hamsters from the US and are currently getting them on their wheels and getting some training. Once they get them sorted, the servers will come back up.

rb2001

Better during our work day than tonight.. Come, on, folks.

Edit: By "our" I mean my narrow world view. Aware of my fault made here, and apologies.

At least, for a lot of us, this is during our work day, and it is for majority of us, before the weekend really kicks off.

UrQuan

Belidos wrote: »

DlSTORTlON wrote: »

they should of at least given more than 5 min notice. People were in the middle of things only to have to redo it when rebooted.
zos cant seriously say that they diligently gave us as much notice as possible.

#firstworldproblems

It's not as easy as that, for all we know it could have been a serious issue that if it hadn't been restarted immediately may have cause server crashes that could damage the database and lose us hours or days of gameplay. For example some years ago in Dark Age of Camelot there was a server issue and they delayed restart because of it happening in prime time, not only did we have hours of horrible lag but eventually the server crashed, wiping the database meaning they had to install the last backup which was three weeks old, people lost weeks of work and even whole characters that could not be restored.

So while ideally it would be great to have more notice, sometimes it just can't happen.

And I'll bet the people moaning about them daring to take the server offline immediately to fix an unexpected server-side issue would probably be totally fine with it if they delayed fixing it and this was the result, right?

It goes to show that there are some people who will complain about literally anything and everything.

Sinbaar

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

yep. especially in grrathwood, reapers march, craglorn andto IC itself. amazing time making coffee or smoke a cigarette though

Belidos

justinbarrett wrote: »

I have had one 30 minute loading screen...no joke...I ended up watching a full 30 minute episode online came back and it was still on a load screen...it was not bandwidth related, the show was pre-loaded...I always seem to have longer load screens in Rivenspire(Shornhelm) DC. also I am curious as to what is meant by "back end" that is somewhat of a blanket statement/catch all cover my ass I assume hardware and not a subsystem of software...I know it was already stated that the servers are being restarted...just curious. and to restate the obvious loading screens are still at least twice as long as they used to be regardless of the second patch.

Backend usually means hardware or the operating system on the hardware, my guess based on it being a restart would be that one of the clusters glitched and became desynchronized from the rest causing issues and they've restarted them to bring them back into sync.

justinbarrett

this post no longer makes sense, due to simultaneous posts from others.

DerpyShadowz

I have had another issue where if you go into a loading screen, and alt tab out, if you dont return sharpish the game will become non-responsive, You can tell if this has happened because the logo in the bottom right stops spinning completely. At ths point all you can do is re-boot the game. This issue never happens if i dont alt-tab out of a loading screen though. Roughly my loading screens last at worst, 1m 30s. But they use to only last 15-20 seconds.

Techlisp

I never understand this type of reaction, especially by people on Twitter. It is more like they are cutting off the person's air supply, rather than just doing maintenance on a game.

Ojustaboo

I was booted to password screen at about 3:50BST (its now 5:42 BST) and trying to log back in told me words along the lines of it was unable to connect due to my lack of internet.

Rebooted PC and router (although could access everything else fine), still problems, walked the dogs for an hour, came back to find servers were offline, so it looks like it wasn't just me, and Zenimax had no choice but do it now,

ZOS_GinaBruno

We're currently testing everything, and hope to be wrapping up soon. Thanks for your patience, guys.

Alucardo

ZOS_GinaBruno wrote: »

We're currently testing everything, and hope to be wrapping up soon. Thanks for your patience, guys.

Well, I'm glad someone gets to play on the EU server. Having fun?



loljk pls don't ban me

ZOS_GinaBruno

Alucardo wrote: »

ZOS_GinaBruno wrote: »

We're currently testing everything, and hope to be wrapping up soon. Thanks for your patience, guys.

Well, I'm glad someone gets to play on the EU server. Having fun?



loljk pls don't ban me

You'll be able to in mere moments!

Van_0S

Well, I came from work to play the IC and then a message pops up saying for maintenance.
Well, at least I will play MGSV TPP for the time being...

wesly.backersb16_ESO

... Take some fresh air for a few hours and come back later .
You'll be better of instead of waiting and having "Cold Turkey"

DlSTORTlON

UrQuan wrote: »

Belidos wrote: »

DlSTORTlON wrote: »

they should of at least given more than 5 min notice. People were in the middle of things only to have to redo it when rebooted.
zos cant seriously say that they diligently gave us as much notice as possible.

#firstworldproblems

It's not as easy as that, for all we know it could have been a serious issue that if it hadn't been restarted immediately may have cause server crashes that could damage the database and lose us hours or days of gameplay. For example some years ago in Dark Age of Camelot there was a server issue and they delayed restart because of it happening in prime time, not only did we have hours of horrible lag but eventually the server crashed, wiping the database meaning they had to install the last backup which was three weeks old, people lost weeks of work and even whole characters that could not be restored.

So while ideally it would be great to have more notice, sometimes it just can't happen.

And I'll bet the people moaning about them daring to take the server offline immediately to fix an unexpected server-side issue would probably be totally fine with it if they delayed fixing it and this was the result, right?

It goes to show that there are some people who will complain about literally anything and everything.

speculate all you like

it goes to show those that follow by faith alone will blindly defend that which they do not know

Egonieser

Server is back up now guys, I just logged on. They haven't updated the announcement to reflect this.

Jovaras

its online now

ZOS_GinaBruno

Yep, just wrapped up and brought everything back online. Thanks for hanging in there guys!

UrQuan

DlSTORTlON wrote: »

UrQuan wrote: »

Belidos wrote: »

DlSTORTlON wrote: »

they should of at least given more than 5 min notice. People were in the middle of things only to have to redo it when rebooted.
zos cant seriously say that they diligently gave us as much notice as possible.

#firstworldproblems

It's not as easy as that, for all we know it could have been a serious issue that if it hadn't been restarted immediately may have cause server crashes that could damage the database and lose us hours or days of gameplay. For example some years ago in Dark Age of Camelot there was a server issue and they delayed restart because of it happening in prime time, not only did we have hours of horrible lag but eventually the server crashed, wiping the database meaning they had to install the last backup which was three weeks old, people lost weeks of work and even whole characters that could not be restored.

So while ideally it would be great to have more notice, sometimes it just can't happen.

And I'll bet the people moaning about them daring to take the server offline immediately to fix an unexpected server-side issue would probably be totally fine with it if they delayed fixing it and this was the result, right?

It goes to show that there are some people who will complain about literally anything and everything.

speculate all you like

it goes to show those that follow by faith alone will blindly defend that which they do not know

No, it goes to show that people who don't understand server technology shouldn't make uninformed comments about what is and isn't reasonable for a company to do when things go wrong...

Raizin

ZOS_GinaBruno wrote: »

Yep, just wrapped up and brought everything back online. Thanks for hanging in there guys!

what was the issue again?

wesly.backersb16_ESO

Raizin wrote: »

ZOS_GinaBruno wrote: »

Yep, just wrapped up and brought everything back online. Thanks for hanging in there guys!

what was the issue again?

Issue??