Log in with a character, press the Options button and go to Help, then Customer Service and explain your issue. They should email you loking for :
"PSN ID:
Eso Account UserID linked to this PSN ID:
The Email address associated with this account:
Region of your PSN Account (SCEA is Sony North America, SCEE is Sony Europe)
A picture of your sale email or receipt showing proof of purchase.
Specific Items Missing:
City in Ireland:"
Probably take at least 3 working days to get sorted