TWEENTY-SIX Days and STILL not received ESO plus or Imperial

linkin120289

well i am polish leaving in here . but my problem is dosen't resolved.

linkin120289

my gf said the best way would be to go to small claims court (she had it on law in colugue) here is a link.

http://www.courts.ie/Courts.ie/library3.nsf/pagecurrent/781D7D5227918A618025715C004CAEF3?opendocument

i think there are each court in your city. My is Cork so find ur one.

fire185

BruceChillis wrote: »

woah i replied before reading this whole thread, its like australia in here, irish everywhere! im in kildare and me and 3 friends are having the issue, there seems to be a pattern here

yeah man nearly every one who has the problem with pre orderd imperial, eso plus and coins is irish but for so'me reason ESO isnt making the connection.

GodlessMimicry

That's because there isn't a connection, we are just the ones complaining here because the natural reaction to someone asking if there are other Irish is for us to speak up. It is happening to people the world over and was the same back in the PC version too. Its a server issue more than likely, not picking up the info from PSN. I know this because my account on ESO site says I haven't bought anything but my PSN account says otherwise. But it is happening onXbox also. It is QED from there. Remember the information going from PSN and LiveStore to ZOShas nothing to do with our individual internet; the only common link in all situations are the ZOS database and servers.

john.dale.gunningb16_ESO

So took a few days i got a response after my initial response ya know the one that took weeks to get, saying my issue was sent to the highest team of specialists so got an email of them asking for a reply with the things below, might help you guys or gals out if you send images in a support ticket to get your issue sent to the proper team dealing with the issues.

please respond by attaching a picture or screenshot of your Proof of Purchase for your missing Imperial Edition. We can only accept Proof of Purchase in the form of the receipt emailed directly to your email account, showing the purchase of the content. Furthermore please include a picture of your account page showing the codes that were applied on your account. (Navigate to your PS account and view the codes that have been applied to your account.)

So i will let you know if it gets sorted out on my end.

HexWeaver

From cork and I'm missing the explorers pack and 3000 crowns I purchased at launch, getting sick and tired of waiting to the point I don't even bother with the game anymore, just get frustrated and angry thinking about it.

GodlessMimicry

john.dale.gunningb16_ESO wrote: »

So took a few days i got a response after my initial response ya know the one that took weeks to get, saying my issue was sent to the highest team of specialists so got an email of them asking for a reply with the things below, might help you guys or gals out if you send images in a support ticket to get your issue sent to the proper team dealing with the issues.

please respond by attaching a picture or screenshot of your Proof of Purchase for your missing Imperial Edition. We can only accept Proof of Purchase in the form of the receipt emailed directly to your email account, showing the purchase of the content. Furthermore please include a picture of your account page showing the codes that were applied on your account. (Navigate to your PS account and view the codes that have been applied to your account.)

So i will let you know if it gets sorted out on my end.

Have they missed the fact that the whole problem is that no code has been applied to our accounts, or are they being facetiously thick?

BruceChillis

Its just a run around, something for us to do so we're not constantly freaking out at them, they tell us "oh hey send us this that and the other and we can sort it out" when really they have no ***'n clue as to how to help us, iv been waiting since day one and im ***'n p'ssed off

SavageHenry

They finally responded last week stating that they had escalated this to their specialised team, But I have yet to hear back from them and am still waiting to receive a refund or what I paid for?

Daybreak games and a very similar problem on launch for planetside 2, some people who bought stuff from the in game store on the ps4 where not getting what they paid for, they pulled the servers for 2 days and managed to get this sorted all the while keeping people informed on what was happening.

What do we get here canned responses, empty promises and being told to go bother someone else!
ZOS's response to this problem has been completely unprofessional.

NeillMcAttack

I would like to add that I also am yet recieve any benefit from my purchase of the Imperial edition. I believe here in Ireland no one has recieved anything and while the crown store will happily take our money we can not receive anything from it. Running around Cyrodiil without a horse is starting to get very annoying and I don't feel I should have to purchase a horse using gold since it is the sole reason I coughed up the extra 10euros.

A reason as to why this is happening and perhaps an estimation on the time it may take to resolve would be greatly appreciated.

Rabbit08

Posted on their facebook page yesterday basically asking when they would sort out the issues that their Irish customers are experiencing, got a reply!!! When I eventually managed to get over the shock of an actual response I sent them my ticket number as requested. They said they would "investigate" my ticket. And suprise suprise I've heard nothing since. The fact that they take people's money and refuse to engage is disgraceful and to be honest it's unbelievable to think that technical issues that are obviously causing our woes are not fixed!!!

SavageHenry

Ended up ringing Sony support and they are now looking into it, I would advise anyone else to do the same with your ticket numbers from Sony email support ticket and the same with your ZOS's support number.

if your ringing from Ireland their support number is 016917379, the more people that report this problem the better

john.dale.gunningb16_ESO

Ok so i have been more than patient with these thieving *** of a company close to a month now weeks of silence and when i think the issues been sorted out i get this response after sending what i was asked for!

Hello!
We do apologize for the delay in response, but we’d like to let you know that we are actively investigating this. We’re partnering with Sony to investigate this and hope to have a solution soon. We will reach back out as soon as we have additional information. We appreciate your patience and understanding as we continue to strive towards a solution.
If you have any other questions please don’t hesitate to reach out!
Best regards,

The Elder Scrolls Online: Tamriel Unlimited Team

are you *** kidding me, to say i am pissed off right now after this absolute time wasting run around is an understatement.

linkin120289

john.dale.gunningb16_ESO wrote: »

Ok so i have been more than patient with these thieving *** of a company close to a month now weeks of silence and when i think the issues been sorted out i get this response after sending what i was asked for!

Hello!
We do apologize for the delay in response, but we’d like to let you know that we are actively investigating this. We’re partnering with Sony to investigate this and hope to have a solution soon. We will reach back out as soon as we have additional information. We appreciate your patience and understanding as we continue to strive towards a solution.
If you have any other questions please don’t hesitate to reach out!
Best regards,

The Elder Scrolls Online: Tamriel Unlimited Team

are you *** kidding me, to say i am pissed off right now after this absolute time wasting run around is an understatement.

I ve got same answer ... well I still waiting.

john.dale.gunningb16_ESO

I made a post over here on the psn support forums if anyone else wants to chime in

http://community.eu.playstation.com/t5/PSN-Support/ESO-Digital-Download-Not-received-what-i-payed-for/td-p/23399825

Mickey_Ox

john.dale.gunningb16_ESO wrote: »

I made a post over here on the psn support forums if anyone else wants to chime in

http://community.eu.playstation.com/t5/PSN-Support/ESO-Digital-Download-Not-received-what-i-payed-for/td-p/23399825

Chimed ;-)
the more places we get this put perhaps they'll take notice and do something other than blame everone else but themselves

Rabbit08

Agreed guys, got on my soap box there as well.

xeneblaze

There are several posts on the PS forums there about missing crowns and other content not appearing. One of Sony's guys has responded to say that it's not a Sony problem, but a problem with the game, and the blame is at Zenimax's door. He also says this: "There's talk of an upcoming patch to sort these issues out plus I've read that their servers aren't coping with the demand for the game very well."

community.eu.playstation.com/t5/PSN-Support/Elder-Scroll-Online/m-p/23347532

Mickey_Ox

xeneblaze wrote: »

There are several posts on the PS forums there about missing crowns and other content not appearing. One of Sony's guys has responded to say that it's not a Sony problem, but a problem with the game, and the blame is at Zenimax's door. He also says this: "There's talk of an upcoming patch to sort these issues out plus I've read that their servers aren't coping with the demand for the game very well."

That post is over 2 weeks old and refers to the 15gb patch that did nothing for us last week. A post from yesterday says the psn store guys are looking into. Honestly i think sony should remove crowns/eso+ and eso itself from the store until EVERYONE whom purchases items actually gets them. Its doing sony's image no good the fact zos wont deliver what they've already been paid for and insists on blaming everyone else

Pman85

pick up a damn telephone and solve your problem. damn

SavageHenry

Pman85 wrote: »

pick up a damn telephone and solve your problem. damn

Have tried that, still here, still waiting, still non the wiser.........

Pman85

SavageHenry wrote: »

Pman85 wrote: »

pick up a damn telephone and solve your problem. damn

Have tried that, still here, still waiting, still non the wiser.........

the phone is always quicker than the forums in my experience. sometimes the rep is a derp, but that is rarely the case. The wait on the phone will be worth it

DailyDrunkGamer

Do ESO even have a customer care number you can ring?

Pman85

DailyDrunkGamer wrote: »

Do ESO even have a customer care number you can ring?

i dont think it is throught zenimax, it think it might be EA? dont really know off the top of my head. I called them about a year ago maybe. cant remember who i talked to exactly.

Rabbit08

Forget about calling ESO, I called a uk no, was redirected to a usa no, was on hold for 2 hrs...only to speak to a customer care rep who said she couldn't help as they are working on the issue and she would send my issue to the teams involved. Guess what.....nothing has happened as a result. Zenimax...shame on you for this obvious lack of respect for your customers.

SavageHenry

Pman85 wrote: »

SavageHenry wrote: »

Pman85 wrote: »

pick up a damn telephone and solve your problem. damn

Have tried that, still here, still waiting, still non the wiser.........

the phone is always quicker than the forums in my experience. sometimes the rep is a derp, but that is rarely the case. The wait on the phone will be worth it

I rang last week and again yesterday,

OzJohnD

Rabbit08 wrote: »

Zenimax...shame on you for this obvious lack of respect for your customers.

so the only measure of respect is providing a solution where at this point in time there is none ? ... yes they screwed up the process, but not getting a resolve at this point in time is not, per se, a measure of disrespect

Remember the ESO customer service people are human beings, paid employees who will be stressed and distressed by the massive workload caused by the incompetence of the programmers and Zenimax's failure to test properly before going live.

There is still talk about the PC version being in beta ... and I note that some of the problems that should have been fixed in the PC version of ESO have been directly carried over into the port to consoles ... poor form imo

Rabbit08

@ozJohnD , no you misquote me, the lack of communication and keeping their customers updated as to the progress they are making is lack of respect, the fact that they have taken money from people and not supplied the service is lack of respect.
Please do not assume that I nor anyone else in this forum is disrespectful towards customer service staff, dare I say that in itself is disrespectful.
I am and will still stick to my comment of "shame on zenimax for its lack of respect towards its customers".

DevilONeill

Having the same problem for weeks now and they are not even replying to my emails now,, at first they said check the forums for an answer to the problem?? big help that was,, and then then they told me to contact sony,, I did that,,but the problem is with them not sony.
sent them a few emails since with absolutely no reply??
I mean WTF is going on, surly they should have fixt this *** problem at this stage??
Every game that comes out always has bugs or issues at the start, I UNDERSTAND this. but this is getting beyond a *** joke,, and also I like and was looking forward to this game for ages,, but this experience is slowly ruining it for me as every time I log onto it I'm just getting constantly reminded of the fact I've not got any of the stuff that I've payed for!!!

seeryjon

@DevilONeill - It is a joke, at our expense. Literally