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I have this problem

Maeve24
Maeve24
Soul Shriven
Hi, I'm new in ESO but I have just a problem.
When I start ESO, always it's ok, no crash and no problems, fluid intro video and fluid loading.
But when I arrive at the screen of the creation of the pg, I have this:
g14otwgc98bt.png
Someone can help me?
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