Character templates not working?

AngryNord

@ExiledKhallisi we told you it was broken...

ZOS_GinaBruno

Another update! We're in the process of applying a hotfix to address the Delve templates that aren't functioning. Please take note that if you're using other templates and are crashing, logging back in will complete the process.

We'll let you know as soon as the hotfix is complete.

ExiledKhallisi

ZOS_GinaBruno wrote: »

Another update! We're in the process of applying a hotfix to address the Delve templates that aren't functioning. Please take note that if you're using other templates and are crashing, logging back in will complete the process.

We'll let you know as soon as the hotfix is complete.

There is no "Delve" in my character name. The characer I'm trying to log into is in Cyrodil

LonePirate

Cyrodiil on the PTS is a nasty beast as it is inaccessible a lot of the time. You may need to wait a very long time like 20-30 minutes or more if your character was there when you logged off. You should always move your character to a PVE zone when logging off on the PTS. Or contact CS and ask them to move your PTS character. If you are trying to access a copy of your character, contacting CS may be your best option:

ZOS_GinaBruno

Okay, the hotfix for the templates just completed so you'll be able to use those properly now. There are a few caveats:

• There is still an outstanding issue where you could crash upon creating a new character. If you relog and try again, you'll be able to make it through.
• If you choose the Undaunted template, it will appear that you can choose any alliance. However, you are only able to create a Daggerfall Covenant character. If you attempt to create a character outside of that alliance, it will be swapped once you load in.

As far as NA character copies that are in Cyrodiil, there is an issue with those since not every campaign is available on the PTS. If you're continuing to run into issues, please follow @LonePirate's advice and contact Support so they can move your character.

Let us know if you run into any other issues!

AngryNord

And surprise, surprise: There's STILL an eternal loading screen when trying to load characters made wiht the 'delve' templates!!

ZOS_JessicaFolsom

AngryNord wrote: »

And surprise, surprise: There's STILL an eternal loading screen when trying to load characters made wiht the 'delve' templates!!

May we get more information from you, @AngryNord?
- Which Delve template did you choose?
- What race is your character?
- Was this character created before or after the hotfix went live?

AngryNord

-Ebonheart Pact
-Nord
-Created before hotfix

ZOS_JessicaFolsom

AngryNord wrote: »

-Ebonheart Pact
-Nord
-Created before hotfix

For the sake of being thorough with our troubleshooting, would you mind attempting to create the same character now that the hotfix is live, and see if that works? It's entirely possible the templated character you created before the hotfix is in a bugged state.

AngryNord

I'll give it a try tomorrow

ExiledKhallisi

ZOS_JessicaFolsom wrote: »

AngryNord wrote: »

And surprise, surprise: There's STILL an eternal loading screen when trying to load characters made wiht the 'delve' templates!!

May we get more information from you, @AngryNord?
- Which Delve template did you choose?
- What race is your character?
- Was this character created before or after the hotfix went live?

Mine isn't a template. Mine is my mai. Character copy.

Red guard
Sorcerer
Stuck in cyrodil
I made ticket to ask for him to be moved with no reply.
Character name: Darkened Soul

Have been sitting on loading log in screen for 30 mins+ now

ZOS_JessicaFolsom

ExiledKhallisi wrote: »

Mine isn't a template. Mine is my mai. Character copy.

Red guard
Sorcerer
Stuck in cyrodil
I made ticket to ask for him to be moved with no reply.
Character name: Darkened Soul

Have been sitting on loading log in screen for 30 mins+ now

We may actually need to move yours, given that it's a character copy and not a template. We're sorry for the wait; someone from our support team will get to you as soon as possible.

glak

ZOS_JessicaFolsom wrote: »

AngryNord wrote: »

-Ebonheart Pact
-Nord
-Created before hotfix

For the sake of being thorough with our troubleshooting, would you mind attempting to create the same character now that the hotfix is live, and see if that works? It's entirely possible the templated character you created before the hotfix is in a bugged state.

Had the same problem before hotfix with Nord female on Ebonheart Pact delve template. Recreated after hotfix and was kicked out again.

EDIT: Logged back in and now playing with the delve character created after the hotfix, just as you said should happen. Somehow I failed to read that the first time through this thread.

Ysne58

the character I created before the hotfix last night from Kuna's delve still has an endless loading screen. the level one character that starts in the wailing prison now loads fine.

Ysne58

I cannot create any characters using templates, I tried all of them.

ChaosKillerX7

I'm unable to make any characters with any templates.

Any of the Delve templates boot me back to character screen with an error, as do Undaunted and Vet City of Ash.

Any character made will also appear as level 1 and in CH.

Ysne58

I did successfully create a delve character after I deleted the one from before the hotfix. I did get booted to the sign on screen, but when I logged back in she worked fine.

AshySamurai

Seems all templates works ATM. At least for me. It kick me to the login screen every time I create a new one, but I can start to play with new characters.

AngryNord

OK, tried creating a fresh character with the Ebonheart delve template this morning, got the crash at the end of creation, but loaded fine when I reloaded the game.

ZOS_JessicaFolsom

Thanks for the updates, everyone.