Character templates not working?

Hinrasub17_ESO

Finished patching and hopped on the pts. Was hoping to make a Character with a template as my sorc was only vr12 when the copy happened, but the templates don't seem to be working for me, can anyone else confirm that this is a server problem and not just me?

Rivan12

Haven't been able to log in myself to see if its changed, but with recent upload of your live characters to the PTS...if you had 8 slots filled on live you would need to erase 1 to use the template options. As 8 slots is still max even on PTS.

Will NOT affect your live account as the copy of characters is only one way.

Also, disregard all of this if your EU server as they don't have characters copied to PTS.

ZOS_GinaBruno

Hey guys, we're looking into this issue now and will let you know when templates are available for use. Which templates did you happen to try, @Hinrasub17_ESO‌? Did you get any specific error message?

Hinrasub17_ESO

Okay so I deleted every character copy but my main shortly after the copies happened. Today I tried the Veteran city of Ash, Undaunted, and daggerfall delve templates. It would attempt character load, then crash me to the login screen. After I log back in it the new characters would be level one and in coldharbour. Any time I try to log in them it kicks me back to login screen.

ZOS_GinaBruno

Thanks @Hinrasub17_ESO‌. Is anyone else running into similar issues?

Garbrac

ZOS_GinaBruno wrote: »

Thanks @Hinrasub17_ESO‌. Is anyone else running into similar issues?

Yes the Templates crash, but my main will load (takes a bit of time though). However my main on PTS is out dated so I wanted to use a Template

BoloBoffin

I was not able to load an Undaunted template. My main NA server character is working fine.

kimboh

Yeah, I just tried to create a vr12 template but got 'an error has occurred wait a few minutes and try again'
Logged back in and my character was there but was only level1.
Deleted character and tried again but got the same error message.
I logged into Craglorn with the level 1 character but when I get in game it is VR12.

trimsic_ESO

@ZOS_GinaBruno‌
I have the exact same issue; an error occurs when creating a character from any of the following templates:
- Veteran City of Ash
- Undaunted
- Veteran Rank 12
- Daggerfall Delve
- (other templates might not work either, not tested)

Symptoms: time out when loading the character, an unknown error has occurred. When getting back at the character selection screen, a level 1 character is created.

Edit:
When I log in one of these created characters, they are not level 1 anymore in the game. This is a weird bug, but Ok, I can test the game.

Neryaz

Yes i try to make a template on the EU server. but everty time it crashes sends me back to the login screen and then its lvl 1 and i get stuck in the loading screen when i press Enter.

trimsic_ESO

So the procedure to create a V14 character is as follows:
- Create a character from the "Veteran City of Ash" template
- A time out will occur when loading the character, and an error message will pop up: An unknown error has occurred
- Log in the game again
- You will see your created character in the character selection screen; the level of the created character is marked as level 1
- Select this character, and click Play
- Once in the game, your character is VR14

I just feel a bit naked when I pop just in front of the City of Ash

Neryaz

can confirm Trimsic's post.

æxæ

trimsic_ESO wrote: »

So the procedure to create a V14 character is as follows:
- Create a character from the "Veteran City of Ash" template
- A time out will occur when loading the character, and an error message will pop up: An unknown error has occurred
- Log in the game again
- You will see your created character in the character selection screen; the level of the created character is marked as level 1
- Select this character, and click Play
- Once in the game, your character is VR14

I just feel a bit naked when I pop just in front of the City of Ash

Well this isn't true for undaunted template. It says I am level 1 in the character screen and when I hit play I end up in Coldharbour in front of Caldwell at lvl45.
I'm not even gonna say what comes to my mind now.

trimsic_ESO

With the "undaunted" template, you end up with a level 45 character.
With the "veteran city of ash" template, you end up with a VR14 character.

Valen_Byte

trimsic_ESO wrote: »

@ZOS_GinaBruno‌
I have the exact same issue; an error occurs when creating a character from any of the following templates:
- Veteran City of Ash
- Undaunted
- Veteran Rank 12
- Daggerfall Delve
- (other templates might not work either, not tested)

Symptoms: time out when loading the character, an unknown error has occurred. When getting back at the character selection screen, a level 1 character is created.

Edit:
When I log in one of these created characters, they are not level 1 anymore in the game. This is a weird bug, but Ok, I can test the game.

I am experiencing the exact same thing.

æxæ

One thing i just found out: Spent 262 skill points and was unhappy, went to deshaan, skill reset gave me 362 skill points. I'm glad. Now I can do the crafting
quests without having to worry that my favorite skill lines might suffer.

AngryNord

trimsic_ESO wrote: »

@ZOS_GinaBruno‌
I have the exact same issue; an error occurs when creating a character from any of the following templates:
- Veteran City of Ash
- Undaunted
- Veteran Rank 12
- Daggerfall Delve
- (other templates might not work either, not tested)

Symptoms: time out when loading the character, an unknown error has occurred. When getting back at the character selection screen, a level 1 character is created.

Edit:
When I log in one of these created characters, they are not level 1 anymore in the game. This is a weird bug, but Ok, I can test the game.

Same thing here... Way to go Zenimax, three days of downtime, and you can't even create working character templates!! How come I'm not surprised????

Fetaro

I just created a VR12 character. When I confirmed the creation, the game disconnected. Then, it was displayed as a naked lvl1 character on the character selection screen. But when I got into the game with this character, he was VR12, got every skill at lvl 50, and all, as expected. Not a drama, just a little bit annoying at first

Schattenfluegel

I used the first Template (City of Ashes) and Aldmeri and i get Unknown Error on both (back to loginscreen). I can login to Charselect, but the upcoming loadscreen loads and loads - i can't enter the gameworld

This Error is only on the PTS. The EU Megaserver runs perfectly

theroyalestpythonnub18_ESO

The only template I was able to use was the Aldmeri Delve, and I ended up with a level one character after crashing and logging back in.

xMovingTarget

Templates arnt working for me either ! Every Template is broken. After you get a DC and you log back in, the created character is there, but lvl 1.

guybrushtb16_ESO

xMovingTarget wrote: »

Templates arnt working for me either ! Every Template is broken. After you get a DC and you log back in, the created character is there, but lvl 1.

Have you tried actually logging into the created character? Had the same at first, but once I actually entered the game, he was fully levelled and everything.

AshySamurai

Just my 2 cents. I'm on EU megaserver. Template Undaunted work fine for me. I have an error and need to log in again, but character was created at 45 lvl in cold harbor. Tryind to create a City of Ash template - infinity rquesting character load.

xMovingTarget

I should try again then :P

AshySamurai

A little update. If I quit the game (alt+F4) and launch again - I can easily start to play with new character. So it't not completly broken.

AngryNord

For some, though, such as yours truly, that method only results in an eternal loading screen.

AshySamurai

One more update: Delve doesn't work.

Garbrac

Has anyone been able to get this to work? The workarounds mentioned above do not work for me. I either end up at a infinite loading screen or it crashing with the same error.

ZOS_GinaBruno

Quick update on this issue - currently, any template with the word "delve" in it is not currently working, but the others are fine. We're working on fixing this, and will let you know when these are functioning.

AngryNord

Uuuh, sorry @ZOS_GinaBruno but it is more complicated than that... ALL templates crash when loading after you've created them. Creating a new character without any of the templates causes an infinite loading screen. So I don't think it is as simple as the word 'delve'!

ExiledKhallisi

ZOS_GinaBruno wrote: »

Quick update on this issue - currently, any template with the word "delve" in it is not currently working, but the others are fine. We're working on fixing this, and will let you know when these are functioning.

I get infinite loading screen for just my regular character