Login Error - 301 & Login Timeout...

ShadowDarkwalker

windblow wrote: »

Great. Mods don't bother talking to us or even saying they know this bug is happening (it has been solemnly ignored by every official communication and still doesn't show up in the "known issues" thread), but to edit out flaming, they are very efficient!

Those people only moderate the forums. They do not handle postings or any other customer support. Their job is to patrol the forums and to help (somewhat) keep the peace and police the rules of the forums.

Having said that, I agree that there should be some sort of update news to inform us about the current standing of the problem.

lord_dal

windblow wrote: »

Great. Mods don't bother talking to us or even saying they know this bug is happening (it has been solemnly ignored by every official communication and still doesn't show up in the "known issues" thread), but to edit out flaming, they are very efficient!

you took the words out of my mouth, was just going to type that lol, had the same issue last weekend, and its still going on, and still no info at all about, really bad.

pad11

This just started happening to me too...out of nowhere...playing this a.m. and this afternoon just fine...then couldn't transport, had to c/a/d to get out of game and boom...can't log in...jeebus...

lord_dal

but I do think its smart of them to do "maintenance" on the site, so ppl cant unsub in rage, while they are "working" on the problem lol

windblow

Yeah, when I first hit the maintenance page on the site login I thought maybe they were about to take the servers down to apply a patch, but it seems it's just a desperate attempt to stop rage-unsubs (while still not acknowledging the existence of the problem anywhere). Very mature, ZOS!

pad11

And I just got an email from support on this very issue telling me to go the very page that is NOT available ATM for a work-around, something silly about signing a new Terms Of Agreement thing ... but the site is DOWN too...good golly...good golly...

etb

@Pad11 i got same mail + 2 other of useless guides . Even if you get access to your account on site, there is nothing on it concerning the "new TOS" . I tried everything and im now getting ignored for 2 complete days . Lucky me , i had time to unsub before they took the account service down.

pad11

oh lovely...just great news I've been on hold w/ real customer support on phone for 45 minutes...this is awful....

ShadowDarkwalker

pad11 wrote: »

And I just got an email from support on this very issue telling me to go the very page that is NOT available ATM for a work-around, something silly about signing a new Terms Of Agreement thing ... but the site is DOWN too...good golly...good golly...

Funny, theyve been telling most of us to do that for oohhh .... 5-6 days now?? What really makes that hysterical, is that even when you do go to your account page ... you CANT sign/Agree/Accept the stupid ToS because there is no button/clickie/"Sign Here" or anything to agree to it lol.

Lets hope they fix that today but more importantly, lets REALLY hope that it ACTUALLY has anything to do with us being able to log back in .... which I HIGHLY doubt but as Ive said before, Im willing to give it a ludicrous try.

lord_dal

I really really like the game, and I can live with the bugs, all new games have them, and they will get fixed, but the thing that really p#ss me off, is the lack of communication, or rather non existent communication, and unhelpful CS, made several tickets since the launch, and didnt get any useful information back at all, same thing every time, copy/paste replies, that has nothing to do with the question asked

sethrahl

To those who feel this issue has been largely ignored, it was acknowledged in this thread:

http://forums.elderscrollsonline.com/discussion/100856/error-code-301-3-1-1229-90098-since-crash-over-an-hour-ago/p1

ZOS_TristanK wrote: »

Hey there, everyone. Thanks for reporting on this issue. Our Development Team is currently investigating what's going on, and we'll be sure to send this thread to them. We know that this issue is frustrating, and we appreciate your patience.

pad11

Yeah that mean's next to nothing...being 'aware' of something and doing something about it are two very very very different things...So while I appreciate their acknowledgement of the issue, that's about as far as my appreciation goes...

thx tho...

lord_dal

sethrahl wrote: »

To those who feel this issue has been largely ignored, it was acknowledged in this thread:

http://forums.elderscrollsonline.com/discussion/100856/error-code-301-3-1-1229-90098-since-crash-over-an-hour-ago/p1

ZOS_TristanK wrote: »

Hey there, everyone. Thanks for reporting on this issue. Our Development Team is currently investigating what's going on, and we'll be sure to send this thread to them. We know that this issue is frustrating, and we appreciate your patience.

yeah I saw that post, but still, it was going on all weekend, and that was posted on the 25th, 3 days later, still no new information.

sethrahl

I completely understand. I'm experiencing the same frustrations, but at least they're reportedly working on it. That's the best I can hope for at this point lol.

ShadowDarkwalker

sethrahl wrote: »

I completely understand. I'm experiencing the same frustrations, but at least they're reportedly working on it. That's the best I can hope for at this point lol.

Lets cross all appendages that our hopes are not hanging on signing this new ToS, that Im assuming is coming once they reload the Account page .... which, by the way, is still down and its post 3pm.

I know, I know ... Im just busting some .... chops .

lord_dal

im curious, the site maintenance should be done now, but its still down, do you think it will be done when they fixed the "unknown error" issue? rofl

windblow

sethrahl wrote: »

To those who feel this issue has been largely ignored, it was acknowledged in this thread:

http://forums.elderscrollsonline.com/discussion/100856/error-code-301-3-1-1229-90098-since-crash-over-an-hour-ago/p1

ZOS_TristanK wrote: »

Hey there, everyone. Thanks for reporting on this issue. Our Development Team is currently investigating what's going on, and we'll be sure to send this thread to them. We know that this issue is frustrating, and we appreciate your patience.

Yeah, except that @ZOS_TristanK‌ does not acknowledge anything, he says they'll be "investigating what is going on" which is a pretty standard "we hear you" response to threads that grow large with people complaining, but every subsequent communication we got from ZOS CS indicated they fully believe we are all having trouble with our modems, or trying to login to lobbies when they're full. Meaning, no, they didn't acknowledge a broken login on server side problem. And albeit many promises of "passing this info to the dev team" have been made, we've yet to hear a single iota from said dev team that they are PROPERLY informed on the REAL issue.

Sihnfahl

Okay, here's what I did.

I switched to the EU Megaserver. Logged in with no issue, created a new character, and got into the Cells without a problem.

Switch back to US Megaserver, no ability to login. I noticed in the development messages that it's having issues with the us.json and en.json.

I had already done a complete client uninstall / delete directory / reinstall to make both US and EU client directories 100% in sync.

This tells me that the issue is with my ability to log in is on the US megaserver's side.

lord_dal

Sihnfahl wrote: »

Okay, here's what I did.

I switched to the EU Megaserver. Logged in with no issue, created a new character, and got into the Cells without a problem.

Switch back to US Megaserver, no ability to login. I noticed in the development messages that it's having issues with the us.json and en.json.

I had already done a complete client uninstall / delete directory / reinstall to make both US and EU client directories 100% in sync.

This tells me that the issue is with my ability to log in is on the US megaserver's side.

the strange thing is that I can log in to some of my chars, others I cant log on, ie, I have two chars in stormhaven, one I can play, the other I cant, just get infinite loadingscreen or "unknown error", had the same issue this weekend, but then I could play the chars that I now can not play

etb

@lord_dal , you arent in the good thread. This is not a 301 error, we dont even get to the character loading screen

Sihnfahl

etb wrote: »

@lord_dal , you arent in the good thread. This is not a 301 error, we dont even get to the character loading screen

Have you tried swapping megaservers?

lord_dal

etb wrote: »

@lord_dal , you arent in the good thread. This is not a 301 error, we dont even get to the character loading screen

nope, Im in the correct thread, since I often get error 301, and when I do get passed that, Im unable to log on some of my chars, and get infinite loading screen and then unknown error.

xanikk999

Sihnfahl wrote: »

etb wrote: »

@lord_dal , you arent in the good thread. This is not a 301 error, we dont even get to the character loading screen

Have you tried swapping megaservers?

Tried that. Can't get past the message saying my account info is invalid.

Vikova

Just chiming in as another person that is unable to log in. I get no error, nothing - just an infinite (I left it for over two hours) load screen before even getting to character select.

etb

xanikk999 wrote: »

Sihnfahl wrote: »

etb wrote: »

@lord_dal , you arent in the good thread. This is not a 301 error, we dont even get to the character loading screen

Have you tried swapping megaservers?

Tried that. Can't get past the message saying my account info is invalid.

Account info invalid mean you have been banned (80% of the time). sorry to tell you that

pad11

And now the account page will be down until 5 p.m....they just changed the message on the top of the forum pages...this is amazing...

etb

yeah this is a good new. Almost sure they are fixing the login issue at the moment thats why it takes so long.

GossiTheDog

They've also got megaserver issues (you can't cast spells in certain zones etc) so they may be getting diverted to that.

The game is in such a bad state, and it looks like Zenimax are trying to hide it as there's very little visible communication about things.

pad11

I was receiving a ton if immediate input back from CS until about 20 minutes ago as one person was trying to help me (via email)...now nothing...something's up.. they were telling me to change a code in the user setting re: the EULA # and everytime I did it, the client then asked me to sign it again but it still wouldn't log me on AND the usersettings got changed back...it's a mess...

xanikk999

etb wrote: »

xanikk999 wrote: »

Sihnfahl wrote: »

etb wrote: »

@lord_dal , you arent in the good thread. This is not a 301 error, we dont even get to the character loading screen

Have you tried swapping megaservers?

Tried that. Can't get past the message saying my account info is invalid.

Account info invalid mean you have been banned (80% of the time). sorry to tell you that

I realize that however that should have ended by now according to their own automated reply it was for 24 hours.

Well 24 hours are up since I got the message what now?