can't login to the game and no answer from customer support!!!!

Rebeka7h · May 2014

spiritwindb14_ESO wrote: »

Rebeka7h wrote: »

65% now, really really wish I didn't reinstall! Lol

Sucks, I keep two copies of the game on my computer, incase something like this happens I'll have a backup :P. If you have the Disk space, I'd recommend doing this .

That's a pretty good idea,I do have the disc space and will probably look into this more

@cullothiel‌ Knowing my luck I'm could be the on that could have logged in but decided to reinstall the game. Lol but who knows, I'm not expecting much but wish I could at least attempt to log in.

brandon · May 2014

I just tried to login and still am unable too

TroodonsBite · May 2014

spiritwindb14_ESO wrote: »

Rebeka7h wrote: »

65% now, really really wish I didn't reinstall! Lol

Sucks, I keep two copies of the game on my computer, incase something like this happens I'll have a backup :P. If you have the Disk space, I'd recommend doing this .

Welp, I know what I'm doing when I go back to work. I'll let it download when I'm gone.

Sithys · May 2014

Email received, "We believe the issue resolved, unless you tell us within 7 days" ... hopes raised ... tried to log in ... HOPES DASHED INTO A MILLION PIECES ... login timeout > error 301 > login timeout > error 301

Rebeka7h · May 2014

Sithys wrote: »

Email received, "We believe the issue resolved, unless you tell us within 7 days" ... hopes raised ... tried to log in ... HOPES DASHED INTO A MILLION PIECES ... login timeout > error 301 > login timeout > error 301

At least you got some sort of reaponse. How long did it take then to get back to you?

Sithys · May 2014

At least you got some sort of reaponse. How long did it take then to get back to you?

13 hours or so.

Rebeka7h · May 2014

Sithys wrote: »

At least you got some sort of reaponse. How long did it take then to get back to you?

13 hours or so.

Dang, guess I have a couple more hours before I hear something that may or may not help with the logging in issue.

Fruity_Ninja · May 2014

wow.

since the patch i downloaded this morning I can no longer log in either.

seriously ESO.

Geam · May 2014

41 hours later: Still can't log in ;(

Monkeywithtacos · May 2014

I am having the same issue after being unexpectedly dropped out of game at 3am PST Saturday. Have attempted numerous things to try and fix the issue to no avail. To be clear, when I attempt to login after entering my password it cycles with the "attempting login" message until it times out and then when I reenter the password I get an error code 301 (3:1:1229:90098) message. I have filed a customer service ticket on this matter, #140525-000300. Hoping they get this rectified soon.

Sithys · May 2014

Honestly my finger is hovering over the damned cancel subscription button ... 'oooh big threat, one guy unsubscribing, bet they so worried!' ... when I unsubscribe, my brother will also unsubscribe ... if my brother and I unsub, so will my brother's housemate ... then 2 more friends who never play at release due to this sort of crap won't be playing in a month or 2.

THIS IS HOW YOU KILL YOUR MMO, you bloody idiots.

Not only that, I'll have to deal with my girl, who will demand that I get my money back for buying a shonky product that fails to deliver it's end of the bargain. Thanks for that,

ruadukefan · May 2014

I have a feeling its going to be a day or so before we get any type of fix for this... ill just go to sleep now instead of waiting for the updates that wont come. lol

max_nalar · May 2014

I am happy to see that some of you are getting to login.
I still have the same problem.
Each login attempt continues to results in alternating responses:
"login timeout" .. "error 301" .. "login timeout" .. "error 301"

Is it just me or can nobody else ping launcher.bethesda.net ?

I did have a response from them, and now waiting for another response (6hours so far this time):
Question Reference # 140524-006278

TroodonsBite · May 2014

I've been waiting for another response for over 24 hours I don't think they like me

Rayha · May 2014

Same here, after hotfix still can not log in.
With the account of my husband i can log in on my pc......
My Ticket Number: # 140524-023835

Drazticulous · May 2014

Thank you for contacting The Elder Scrolls Online Team.

We're really glad to hear that you were able to get into the game. The error that you and other players were receiving can be caused by some connectivity issues, but in this case may have been an issue with the lobbies. We're glad that we were evidently able to resolve this for you and the other players, and apologize as this must have been quite frustrating.

Please don't hesitate to contact us again for any further questions or concerns!

http://elderscrollsonline.com

https://www.facebook.com/ElderScrollsOnline

http://www.twitter.com/TESOnline

http://plus.google.com/+ElderScrollsOnline

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team

They might be working on a fix guys hang tight

Banumu · May 2014

I won't believe it untill I get the email and can get in game.

My hirelings probably found a different employer now since I haven't gotten anything form them since the 22nd

Sithys · May 2014

Doesn't really matter, I'm calm now ... cancelled sub and commenced redownloading the EVE client, so they have until that's finished to get me back in otherwise i'm resubbing to EVE myself. Not keeping multiple subscriptions active. My brother hasn't cancelled yet, but he's resubbed 3 EVE accounts now,he isn't sticking around. So they've lost 1 already, and in about an hour that'll likely end up being 5. Aah well, it's a nice game, too ... maybe try again in 6 months if we're still inclined.

Unarmed · May 2014

Haven't been able to play since an hour after main patch... like 3 days? it's ridiculous. But you know I am glad they fixed the escape key from disappearing during this time... I'm usually the level headed guy who doesn't overreact but come on, this seems pretty simple, we know what causes this error...

Drazticulous · May 2014

If you unsubbed why are you still here? Need someone to say "no please dont leave us!"? Well we wont so good bye

Talys · May 2014

Had the issue since the patch today, and i had no crash and logged out perfectly yesterday.

My wife is playing ESO, too. We have the same connection, same IP and all. Her account is working fine. I can log in her account. She cannot log in my account.

So honestly whatever you say this is NOT CLIENTSIDE.

Restart you servers and fix that problem asap. I cancelt my subscription, too.
And im pretty sure everyone who has this problem will do just the same.

When i cant login until tomorrow i will, in addition get part of my payment for the game back, im pretty certain a good layer can do that, not because i care for the few bugs, but because im major pissed right now.

Drazticulous · May 2014

Talys wrote: »

Had the issue since the patch today, and i had no crash and logged out perfectly yesterday.

My wife is playing ESO, too. We have the same connection, same IP and all. Her account is working fine. I can log in her account. She cannot log in my account.

So honestly whatever you say this is NOT CLIENTSIDE.

Restart you servers and fix that problem asap. I cancelt my subscription, too.
And im pretty sure everyone who has this problem will do just the same.

When i cant login until tomorrow i will, in addition get part of my payment for the game back, im pretty certain a good layer can do that, not because i care for the few bugs, but because im major pissed right now.

I doubt any lawyer will fight to get your $2 of lost time back... as for the game amount... no one told u to buy a game that just came out and was bound to have issues

Snowstrider · May 2014

Woke up now,Tried to log in,Still doesnt work,

i wonder how many people there are that cant log in atm

Sithys · May 2014

Draz you're an idiot. I'm still hopeful, I really enjoy the game. I would like there to be a record of the consequences of the (lack of) action that has arisen from this issue. The customer service response has been poor, the technical service contact has been negligible and irrelevant.

I couldn't give 2 *** whether you or anyone else says "no don't go, come back", but if ZOS are monitoring this thread as they claim, then I want them to know what happens when they jerk people around, plain and simple. I made no hollow threats on unsubbing, I told them if they didn't fix their crap I would, and when I did, I told them so.

so ... all that's left to say is ... *** off and die, troll ...

xherics · May 2014

I received also a reply, that it should be OK now, but big *** is true, it is still not working, Timeout or error 301... I can not believe, that a provider can *** to their customer on the level, how Zenimax is doing it...

Drazticulous · May 2014

Im the troll yet im telling you something even the devs are probably thinking? Leave already so i can talk to people with a sub

Talys · May 2014

I can live quite well with a game that has some bugs and stuff, this is like my 10th mmo and im very used to it. THe problem is stupidity of developers. Like 50 ppl in this thread alone are telling them its not clientside, and they answer stuff we should try on our client to fix the problem. But have they tried a server restart ? nope.
This has nothing to do with any kind of bugs, this is plain stupid.

And on the other thing. i dont know where you bought your game, but mine cost more than $2. Im very well insured, i can use a lawyer for free, so i would even fight for one lousy bug if i like to.

Drazticulous · May 2014

Talys wrote: »

I can live quite well with a game that has some bugs and stuff, this is like my 10th mmo and im very used to it. THe problem is stupidity of developers. Like 50 ppl in this thread alone are telling them its not clientside, and they answer stuff we should try on our client to fix the problem. But have they tried a server restart ? nope.
This has nothing to do with any kind of bugs, this is plain stupid.

And on the other thing. i dont know where you bought your game, but mine cost more than $2. Im very well insured, i can use a lawyer for free, so i would even fight for one lousy bug if i like to.

Never said the game was $2.. read again

Banumu · May 2014

Talys wrote: »

Had the issue since the patch today

Some have had the problem since patch day 5-22 and we are not going after lawyers yet.

I cancelt my subscription, too.

problem solved

And im pretty sure everyone who has this problem will do just the same.

I had the problem since 5-22 I"m not cancelling

When i cant login until tomorrow i will, in addition get part of my payment for the game back, im pretty certain a good layer can do that, not because i care for the few bugs, but because im major pissed right now.

I would love to meet your lawyer because any "good" lawyer wouldn't touch that case with a ten foot pole. As much as they can do for you is give you a tissue for your 50 cents lost. 15.00 / 30 = .50 a day if you couldn't log in today and tomorrow that would be .50 maybe a 1.00

Sithys · May 2014

Still paid up for 16 days yet, troll, and still hopeful for resolution. If you like to put up with this sort of crap, then perhaps 'sub' is most definitely a term that suits you in more ways than one.