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https://forums.elderscrollsonline.com/en/discussion/658773
We require a way to change our appearance after creation now to fix what was broken.
I've read in several forums about people's characters being mysteriously altered in appearance and I have the same issue now with my main since patch/expansion. My character had no body markings of any nature and now has scars and part of her chest burned.
So we need a way to change our whole appearance now to rectify likely what was errors in the memory during the patching/update. Every CS representative I've spoken to about this has simply stated that it cant be changed because they don't have a method of doing so. So... Customer Service needs this... players need this... can we get this ball rolling?