spamhaus is blocking them.. they have been reported for spamming by someone.
I dont know where the other threads went, but that is what is going on.
They know about it, it is up to Spamhaus to remove them, which can take time.
mxtoolbox.com/SuperTool.aspx?action=blacklist%3amailrelay01.zos.atl.nexxphase.net&run=toolpage
ZOS_TristanK wrote: »Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!
Yeah, I havent checked if that relay server is secure or not, but lets hope it is... otherwise that is the problem.
ZOS_TristanK wrote: »Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!
ZOS_TristanK wrote: »Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!
ZOS_TristanK wrote: »Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!
Just make a support ticket dashboard. Problem solved.
For now the workaround would be to use the support open a new ticket and answer the questions/requests they sent you via email
Make sure you have the ticket number on the top and explain you were unable to send a reply via mail
Answer the ticket how you would and by using Image hosting sites to "attach" Screen caps ( Send their links)
then add the ticket number again
Open your email and copy the email ( everything) and paste that in to the new ticket
Send it off
I receive their email but can't reply to them.
I have found a Work around!
If you contact Support and have to reply Follow the steps Blow:
Compose a new email
Use the Email teso_help@mailmw.custhelp.com as provided by @ByrenV
Copy the Full topic from the Email they sent you. That includes the Incident Number
Put what you want to say in the body and send it.
Your most likely going to get someone else BUT they will pull your last Ticket and get the info they need to help you. Doing that will also lower there Open Ticket count so they can reply to more faster.