Can I get some help? I am having the exact same issue. @ZOS_JasonL
Well I found something that seems to be working for now. Not sure if this is going to be a fix all for this issues but I can play without the black screen now.
Try editing this file C:\Users\<Username>\Documents\Elder Scrolls Online\live\UserSettings.txt . Change the line from "SET GraphicsDriver.7 "D3D11"" to "SET GraphicsDriver.7 "D3D9""
I also changed the following:
Make the following change to the Usersettings.txt file
Go to your "My Documents/The Elder Scrolls Online" folder and open the folder in there called "Live."
Check to see if there is a file called "UserSettings.txt" in there.
Locate the line "SET RequestedNumThreads "X" change the X from whatever number it may be to 0.
I had to make the txt file read only as every time I logged in ESO changed the setting back to D3D11. Here is a link to the thread that helped me and the user Lovreone who made the suggestions that seems to work: http://forums.elderscrollsonline.com/discussion/comment/509812#Comment_509812
I talked in great length to top level folks at ESO about this issue a few days ago and told them about this "fix" that seems to work. I also explained that I have done a ton of research and testing on this and found that many users out on the net having this issue all have one thing in common, NVIDIA cards. Hopefully they will look into this further. I would suggest sending in a ticket to support with a link to this thread as I did to help keep this issue on the burner so they find out why we are being forced to roll back to DX9 instead of using DX11.
Did you make the file read only? If not it will get changed back to the default setting when you log in.
I have to run Windowed Full Screen (SET FULLSCREEN_v5 "2" from "2" to "1" (windowed fullScreen) ) and I also changed the following:
"SET RequestedNumThreads "X" change the X from whatever number it may be to 0.
I also have to run with VSync on. My NVIDIA driver is 344.65 as I have issues with the newer drivers.