Main quest bugged - Talk to survivors - Workaround? Gamemaster help?

bastian.adolphsb16_ESO
My mainquest bugged after i killed Molag Bal. I cant talk to the survivors, in my case Sai Sahan. Support only gives standard answeres, relogging, reloadui, start client in another language and so on.

Has any of this workarounds ever worked? Is there something else i can try?
Why isnt there a gm to set the quest to the next stage? Or at least abort this quest so i can try again?

It is not just a side quest, this bug makes 2/3 of the content unplayable for me!
Why isnt there any kind of support on this problem? It shouldnt be so difficult for a GM to resett this quest for me, isnt it? Or just make it possible to abort this damn quest to start it again?

If it would be just a side quest i wouldnt even bother, but now there is nothing i can do with my main, because there isnt even a possibility to get enchantments for Veteran gear in my own alliance territory or in coldharbour, so i cant even do the Veteran dungeons because my gear is too bad. I really dont want to farm damn runes and waste skillpoints to craft it myself...

(Sorry for the bad english, i am not a native speaker)
  • colton.josephcub18_ESO
    good luck man - we've been fighting this bug for 12+ days now - no resolution... and it's game breaking
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