$8.55 Stolen From My Bank Account From Elder Scrolls Online. PLEASE REFUND ME!

Maintenance for the week of March 17:
• PC/Mac: No maintenance – March 17
• Xbox: NA and EU megaservers for maintenance – March 19, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – March 19, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
Osuten
Osuten
Soul Shriven
So I personally (with my account logged in [@Osuten]) get redirected to Steam whenever I purchase crowns. I guess when someone does not have steam they purchase them directly via the ESO website. So I was going to buy some crowns (750 crowns) for a friend but since they're untradeable I got on the phone with him and had him log in on the ESO website (he doesn't have Steam) and when he got to the check out I told him my card number etc. and it said it couldn't complete the process. However I still have the $8.55 missing from my bank account and its labeled as "ELDRSCROLS - ROCKVILLE, MD" which I know wasn't from me because I go through Steam. Furthermore, he didn't even get the crowns which maybe if he did I might not be so upset about this matter. But now that its all said and done we managed to use an alternative for what we needed the crowns for so I would really just rather get a full refund if at all possible. If needed, my username is @Osuten and his username is @SirCanicus.
PLEASE GET BACK TO ME ESO/ZENIMAX I AM A BROKE COLLEGE STUDENT!!!!
  • SnuggleMePlease
    SnuggleMePlease
    ✭✭✭
    Have you submitted a ticket? I have heard that the customer service usually sucks, but there have also been a few tales of ESO actually being able to rectify a situation effectively. So, it is worth a shot. I doubt that they will give you a refund. More likely, they will go ahead and transfer crowns to the appropriate account. Good luck!

    Cheers,
    Snuggle
    "Heavy-bearded Y'ffre, speak through me. Tell us of the time before time. Let the story grow in me. Let my heart echo to the pounding of your feet along the story-lines, the bones of the world. I will walk Your steps, and know Your story."

    SnuggleMePlease - NA - AD
    Green Prophet of Bosmeri Pride
    Esmira Oakenwreath
  • Osuten
    Osuten
    Soul Shriven
    Well if it because a huge issue ill just file a claim with the bank, though id rather not, and yes i have.
  • ZOS_MollyH
    Hey @Osuten !

    Can we have your ticket number so we can take a look?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.