Info on connection problems

Road2insanity777

According the the reports i am seeing:
The issue is the ISP of the ESO servers in Dallas, "Level-3" is experiencing outages. They where right about it being an ISP problem, its just their ISP not ours.
Update will likely show up here before they make it through the Customer Service cycle at Zenimax.
https://downdetector.com/status/level3
http://www.isitdownrightnow.com/elderscrollsonline.com.html

Maxime

I am playing the European server.
ISP is working fine
what MAC address are you pinging, because if i check the ESO troubleshoot report i have made through launcer option,
ping results are fine

PING RESULTS

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pinging: patcher.elderscrollsonline.com

Pinging a1092.d.akamai.net [82.94.234.114] with 32 bytes of data:
Reply from 82.94.234.114: bytes=32 time=18ms TTL=60
Reply from 82.94.234.114: bytes=32 time=19ms TTL=60
Reply from 82.94.234.114: bytes=32 time=18ms TTL=60
Reply from 82.94.234.114: bytes=32 time=18ms TTL=60

Ping statistics for 82.94.234.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 19ms, Average = 18ms
pinging: launcher.bethesda.net

Pinging launcher.bethesda.net [159.100.230.100] with 32 bytes of data:
Reply from 159.100.230.100: bytes=32 time=41ms TTL=246
Reply from 159.100.230.100: bytes=32 time=25ms TTL=246
Reply from 159.100.230.100: bytes=32 time=25ms TTL=246
Reply from 159.100.230.100: bytes=32 time=25ms TTL=246

Road2insanity777

Some of these where taken from some old post so I'm not sure which are still in use so I've been checking them all. The only 2 that ping back for me are the patcher and launcher ones you posted.


account.elderscrollsonline.com - 198.20.198.131

live-services.elderscrollsonline.com - 198.20.198.110

public-test.elderscrollsonline.com - 198.20.205.74

pts-services.elderscrollsonline.com - 198.20.205.71

EDIT: Found 2 more Addresses, no ping timed out on both just like the first 4.
198.20.200.26
198.20.200.30

Also heard that the eso servers change IPs frequently between the whole 198.20.200.XXX block. Searching that block and for ping responses now.

Ayantir

Don't think there are 1 server for ESO, pinging won't help you a lot ..

At least, there should be

Gameservers :
1 server per map (= 17), maybe 1 per faction (x3)
1 servers for each instance, each trial.
1+ servers for delves, 1+ for public dungeons, 1+ for solo instances
1 server per campaign

Database :
Lot of DB servers, or a big one, depends on the db engine they use.

Login Server :
1 per megaserver + 1 global

Mail Server :
1 Mail server

Commercial Server :
1 DB server for trading guilds

Chat Server :
1 chat server

Community Server :
1 community server (guilds, friends, ignore)

Patcher server :
1 per megaserver

Crown Store Server :
1 per megaserver

+ realtime backup servers (If Glenumbra harddrive fail, they won't close the region, all people will be kicked, backup server will take place and they'll relog on this server, it will be used until next maintenance, same with chat, mail, etc, etc). same with db..

GM server :
1 server to interface GM tools with live server

Log server :
1 server to log everything they need

Backup server :
1 server to backup important data. login server DB, commercial DB, mail DB, global DB, logs.

others ....

You can add other things needed to build a strong platform, like in every information system..

Each server can be virtualized, so maybe on pts it's only a few. But for live it should be real hardware due to size of needs.



Then if the link has been broken between all servers , they should have desynched, and that's why they reboot everything, with a precise order, check db corruption, do some tests, fixes and open login server when everything is ok



Would love to get some specs about Cyro Servers