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Very Interesting - Some Zenimax Business News
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nerevarine1138✭✭✭✭✭
✭✭✭✭✭magickats242cub18_ESO wrote: »Seriously, a month ago the angry masses were asking for the "bad" customer support to be fired because of the long wait times or canned responses. Now the angry masses are angry because some rep support temps were let go.
So which one is it? You want the reps fired or not?
They want a reason to claim that the game is dying. No doubt these are all the same people who have been claiming that WoW is dying for the past 9 years.----
Murray?9 -
AngryNord✭✭✭✭✭
✭✭Ragnar_Lodbrok wrote: »michaelpatrickjonesnub18_ESO wrote: »It's a garbage game. What did you expect...
Need more firings. But higher up.
They will come. just look at TSW, kept laying peeps off all the while saying everything was AOK, all the while delaying content and missing deadlines. Hell they even said theyd never go f2p right up until they did.
That's just like a Soccer team having a couple of bad Seasons in a row - the upper management always say they have full confidence in the Coach - which normally means he'll be sacked within a month...
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Hiply✭✭✭HandofBane wrote: »Catches_the_Sun wrote: »Obviously, they don't have as many customer support issues as they originally thought they would.
A whole bunch of customer support issues are resolving themselves over the next 24-48 hours, which should alleviate some of the need for extra CS personnel.
That would the issues being resolved because the people with the issues that never got satisfactory resolutions are leaving?
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AngryNord✭✭✭✭✭
✭✭Are people in this thread just ignoring the fact that TEMPORARYS were let go. When ZoS starts laying off SALARIED employess you can start doomsaying.
But it said that they were let go before the contract was up. So, they didnt keep their side of the contract. Sounds a bit to hard to be true cuz dont they have the right to sue them for breaking the contract?
That would depent on Labour rights in the Republic of Ireland. Given the many non-European Corporations having their EU presence centered just in the Republic of Ireland, something tells me Labour rights there might not be as well developed as in much of the rest of Europe...
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BBSooner✭✭✭✭✭
✭Sandmanninja wrote: »I contracted for 10 years. Some contracts were for 2 weeks. Some were for 6 months. Some were on-going (kept you as long as they needed you). Some short contracts were extended. Some long-term contracts were cut short.
ALL have TRAINING of some sort. It's factored in.
It's a great way for the company to save money (they're contractors - no benefits) and the contractors usually get a "Contractor Loading" factored into their wages (usually 25% above the going rate).
That's the Corporate world, peeps.
I've rolled my eyes so many times when I see someone say "F2P! Lolz!" at any news.
"Server maintenance? F2P! Lolz!"
"Bugs! F2P! Lolz!"
"Bots! F2P! Lolz!"
ffs grow up and get a clue.
This. The company I work with recently hired a team of 4 to help make a transition within the company. The task went quicker and smoother than expected (given that we had internal employees starting the transition before they got there) and we ended up letting them go 5 weeks in to something like an 8 month contract. Nice guys, but they walked in that morning being told to be gone by noon. Contractors are treated as expendable, if these workers were temps it wouldn't be a surprise for them to be told to leave randomly mid term.
What exactly their job was would be more enlightening, but the removing of unneeded assets is something both healthy and unhealthy employers do. The CS for consoles theory makes ad much sense ad anything to me.4 -
Endolith✭✭✭
But it said that they were let go before the contract was up. So, they didnt keep their side of the contract. Sounds a bit to hard to be true cuz dont they have the right to sue them for breaking the contract?
Doubtful. You'd have to see the contract to know, but even if they were told it was for a certain time I the contract had a clause for early termination. That's pretty standard.
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Orizuru✭✭✭It's also possible that these people were just terrible at their jobs and were let go for performance reasons. There could also have been suspicions of one of the contractors leaking confidential information. There are any number of reasons to let a contractor go unexpectedly. The primary reason companies hire contractors like this is so they can let any number of them go at any time without any real reason needed.
All we really know for certain is that these people were temporary contractors and they were released from their contracts unexpectedly. Anything beyond that without a press/news release to explain more detail is just conjecture. While it can be fun to postulate, it's not really constructive.2 -
tordr86b16_ESO✭✭✭✭✭
✭Are people in this thread just ignoring the fact that TEMPORARYS were let go. When ZoS starts laying off SALARIED employess you can start doomsaying.
But it said that they were let go before the contract was up. So, they didnt keep their side of the contract. Sounds a bit to hard to be true cuz dont they have the right to sue them for breaking the contract?
unless it was stated in the contract2 -
isengrimb16_ESO✭✭✭✭✭This is not our grandfathers' job environment. I think a lot of young people are going to be in for a shock when they realize even "good" jobs aren't all that secure any more:
http://www.cbc.ca/news/canada/british-columbia/rbc-replaces-canadian-staff-with-foreign-workers-1.1315008
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DireKit✭✭✭It's hilarious how negative the forums are, people are just looking for a reason to claim this game is dying as if they WANT it to go F2P or want it to fail.
We really don't think that'll happen, but nobody has Zenimax' numbers except for Zenimax, so anything else is just useless speculation. You can't really say that this game will be F2P before the end of this year, you have no evidence. And unfortunately for those claiming it, providing the evidence usually rests on those making outlandish claims.
Our evidence that it will not go F2P is Zenimax' stance on the matter. As of the moment, that's the most concrete evidence that anyone has and it says that no; the game will not go F2P.3 -
^^^ Never forget and as hard it is to believe, but there is faction of MMOers that love for people, institutions and companies to fail. They travel like a circus from game to game, grabbing any opportunity to trash a game into submission.5
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wrlifeboil✭✭✭✭✭isengrimb16_ESO wrote: »This is not our grandfathers' job environment. I think a lot of young people are going to be in for a shock when they realize even "good" jobs aren't all that secure any more:
http://www.cbc.ca/news/canada/british-columbia/rbc-replaces-canadian-staff-with-foreign-workers-1.1315008
It's a race to the bottom. No job security. No loyalty on the part of the company or the employee.1 -
tordr86b16_ESO✭✭✭✭✭
✭It's hilarious how negative the forums are, people are just looking for a reason to claim this game is dying as if they WANT it to go F2P or want it to fail.
We really don't think that'll happen, but nobody has Zenimax' numbers except for Zenimax, so anything else is just useless speculation. You can't really say that this game will be F2P before the end of this year, you have no evidence. And unfortunately for those claiming it, providing the evidence usually rests on those making outlandish claims.
Our evidence that it will not go F2P is Zenimax' stance on the matter. As of the moment, that's the most concrete evidence that anyone has and it says that no; the game will not go F2P.
Don't be gullible. This might just be an elaborate plan done months or years on beforehand. BioWare knew full well their game wasn't going to stay alive with a sub and had f2p planned on beforehand.
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Gedalya✭✭✭✭✭Its a Hib newspaper btw.
HIB?
Also, my two cents: while I love this game and plan on playing for quit some time, I would actually be loathe to find out that these layoffs/firings (contract or not, that is what this is) were a part of the day to day operations of the Ireland operation as no ones job should be trivialized. People need to work and it is a hard ship if your job disappears overnight; even if it is a short-term contract.
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DireKit✭✭✭tordr86b16_ESO wrote: »It's hilarious how negative the forums are, people are just looking for a reason to claim this game is dying as if they WANT it to go F2P or want it to fail.
We really don't think that'll happen, but nobody has Zenimax' numbers except for Zenimax, so anything else is just useless speculation. You can't really say that this game will be F2P before the end of this year, you have no evidence. And unfortunately for those claiming it, providing the evidence usually rests on those making outlandish claims.
Our evidence that it will not go F2P is Zenimax' stance on the matter. As of the moment, that's the most concrete evidence that anyone has and it says that no; the game will not go F2P.
Don't be gullible. This might just be an elaborate plan done months or years on beforehand. BioWare knew full well their game wasn't going to stay alive with a sub and had f2p planned on beforehand.
Where's your evidence? That's a pretty outlandish claim.
MAY WE INTEREST YOU IN ONE OF OUR SPECIAL TIN-FOIL HATS? Guaranteed to block out the signals from Zenimax' Satanic microwaves being beamed to your teeth or your money back!0 -
GreySix✭✭✭✭✭
✭
Brilliant!Catches_the_Sun wrote: »Obviously, they don't have as many customer support issues as they originally thought they would.Crotchety Old Man Guild
"Hey you, get off my lawn!"0 -
BrierTOG✭✭✭oh i don't know i mean if european cs don't start till 10 pm euro time, which was told me by one of them after i tried to reach support with a callback for almost a week, i still think they have a lot of work ahead of them like for instance. Being availible at daytime for their costumers.0 -
Ragnar_Lodbrok✭✭✭✭✭
✭The next shoe to drop will be NA customer service layoffs. Then they will layoff paid devs.1 -
Lodestar✭✭✭✭It's also possible that these people were just terrible at their jobs and were let go for performance reasons. There could also have been suspicions of one of the contractors leaking confidential information. There are any number of reasons to let a contractor go unexpectedly. The primary reason companies hire contractors like this is so they can let any number of them go at any time without any real reason needed.
All we really know for certain is that these people were temporary contractors and they were released from their contracts unexpectedly. Anything beyond that without a press/news release to explain more detail is just conjecture. While it can be fun to postulate, it's not really constructive.
200 people terrible at their jobs were fired? If 200 people are not meeting expectations, your training staff need firing. And where are the ads for their replacement?
I get people ought not to be making skyfall assumptions all the time, but bloody hell, the anti skyfallers need to get a grip on reality too.0 -
ZOS_JessicaFolsomCommunity ManagerOther than some temporary contractors coming off and on at various stages, we have had no change in our staffing and are still hiring. Our future plans, such as moving the European megaserver to Frankfurt and launching ESO on the next-gen consoles, are not impacted.25 -
ers101284b14_ESO✭✭✭✭✭
✭✭✭ZOS_JessicaFolsom wrote: »Other than some temporary contractors coming off and on at various stages, we have had no change in our staffing and are still hiring. Our future plans, such as moving the European megaserver to Frankfurt and launching ESO on the next-gen consoles, are not impacted.
Don't tell them that they won't believe you.
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Lalai✭✭✭✭It's also possible that these people were just terrible at their jobs and were let go for performance reasons. There could also have been suspicions of one of the contractors leaking confidential information. There are any number of reasons to let a contractor go unexpectedly. The primary reason companies hire contractors like this is so they can let any number of them go at any time without any real reason needed.
All we really know for certain is that these people were temporary contractors and they were released from their contracts unexpectedly. Anything beyond that without a press/news release to explain more detail is just conjecture. While it can be fun to postulate, it's not really constructive.
200 people terrible at their jobs were fired? If 200 people are not meeting expectations, your training staff need firing. And where are the ads for their replacement?
I get people ought not to be making skyfall assumptions all the time, but bloody hell, the anti skyfallers need to get a grip on reality too.
What about 200 temporary people hired specifically for when the console releases were suppose to go live, and then laid off when those consoles got delayed? The jobs were no longer needed at the time, and as a temp worker in a call center specifically that kind of turn around and short notice really is not unheard of.
I was laid off with 40 other people who were going to work under a temp contract for AT&T halfway through training... and that was just our building. Amazon has let people go from their temp Christmas jobs early, or moved the permanent folks around when they've dropped a certain type of support from the site you're working at (sometimes only a week or two after you got the new position).. and a lot of times they don't give notice. Specifically when it's related to an announcement that they don't want leaked.
There is more than one explanation for the why that makes perfect logical sense. If people are insisting on spinning it only one way, and saying that no other way could be an option then they are indeed just trying to be negative. I don't even deny that the whole "omg they aren't do well" is a possibility.. however I just don't think it's the logical conclusion from this article. Heck, I would take all the anecdotal evidence on guilds being empty as more solid proof of that than this article. I've done the whole call center temp thing though, so I've been that employee, and I know how often crappy stuff like this actually can/does happen.Edited by Lalai on June 11, 2014 5:14PMFisher extraordinaire!
Send me your worms, crawlers, guts, and insect parts.
Templar Healer
Daggerfall Covenant, NA3 -
Arsenic_Touch✭✭✭✭✭
✭ZOS_JessicaFolsom wrote: »Other than some temporary contractors coming off and on at various stages, we have had no change in our staffing and are still hiring. Our future plans, such as moving the European megaserver to Frankfurt and launching ESO on the next-gen consoles, are not impacted.
But the sky is falling, Jessica. You supposed to acknowledge the signs, not repeat what most of us were already aware of!☠ Is it better to out-monster the monster or to be quietly devoured? ☠
╔═════════════ ೋღ☃ღೋ ══════════════╗
"Hope can drown lost in thunderous sound."
"Fear can claim what little faith remains."
"Death will take those who fight alone."
"But united we can break a fate once set in stone."
╚═════════════ ೋღ☃ღೋ ══════════════╝
NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB6 -
coryevans_3b14_ESO✭✭✭✭✭
✭magickats242cub18_ESO wrote: »Seriously, a month ago the angry masses were asking for the "bad" customer support to be fired because of the long wait times or canned responses. Now the angry masses are angry because some rep support temps were let go.
So which one is it? You want the reps fired or not?
Spot on sir, spot on.
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fromtesonlineb16_ESO✭✭✭✭✭
✭
You're so very unfair Jessica .. the OP and many others much prefer their conspiracy fantasies than the reality of FACTS.ZOS_JessicaFolsom wrote: »Other than some temporary contractors coming off and on at various stages, we have had no change in our staffing and are still hiring. Our future plans, such as moving the European megaserver to Frankfurt and launching ESO on the next-gen consoles, are not impacted.
Shame on you.
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Reykice✭✭✭✭✭ZOS_JessicaFolsom wrote: »Other than some temporary contractors coming off and on at various stages, we have had no change in our staffing and are still hiring. Our future plans, such as moving the European megaserver to Frankfurt and launching ESO on the next-gen consoles, are not impacted.
Good to hear... it will be even more believable once a date is set and we get past the "we will, we swear!" type of conversation.
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This discussion has been closed.