Forums

We will not be performing maintenance on the North American and European megaservers on Monday, December 22nd.

Wir werden am Montag dem 22. Dezember und Dienstag dem 23. Dezember keine planmäßigen Wartungsarbeiten auf dem europäischen und nordamerikanischen Megaserver durchführen.

Nous n’effectuerons pas nos maintenances régulières sur les mégaserveurs nord-américain et européen les lundi 22 décembre et mardi 23 décembre.

Dear ZoS - We appreciate the public apology on the Mistaken Bans. Thank you!

Kyotee0071Kyotee0071 ✭✭✭
Edit ** They apologized publicly, and that is all I feel a lot of us wanted (opinion).

Thank your ZoS for admitting your mistake:

That was a professional and classy move.

http://forums.elderscrollsonline.com/discussion/82921/information-on-recent-account-bans

Edit End **




Original PostJust curious. My account was reinstated today. I was unjustly banned, then reinstated. I just received this:

"
Greetings!

After reviewing all of the necessary information, we have verified that you have not done anything to constitute a violation of our terms of service.

We sincerely apologize for the inconvenience this misplaced ban has caused you. However, I am happy to tell you that the ban on your account has been lifted. There will be no disciplinary actions on your account and your remaining game time will be unaffected.

We hope that from this point on, you continue to enjoy your time in Tamriel.

Warm Regards,

The Elder Scrolls Online Team


I'm thankful to be back and playing.

But it seems that ZoS very quickly posted a Sticky thread about Mass Banning all the cheaters, and they got what they deserved. When in fact many innocent people were banned who did nothing wrong.

A public acknowledgment from the Company would be great for the innocent bystanders caught up in the mayhem. I could care less about loss game, it's being accused while being innocent that shocked most of us, from both ZoS - and the general community on the forums.

I am enjoying the game, and will continue my support

Regards,

Kyo Original Post
Post edited by Kyotee0071 on
I didn't think my hangover was that bad this morning until I spent 10 minutes trying to log into my old Etch-A-Sketch

«134

Comments

  • MieziMiezi
    edited April 19
    Interesting text there, but no word on a compensation of lost gaming time or for hours of trouble trying to get their customer support contacted in a way they actually grasp ?
    Post edited by Miezi on
  • SeroczynskiSeroczynski ✭✭✭
    Looks to me like they "personally" apologize to you. While I am also intrigued by the lack of mentioning of compensation for your lost game time (or did it freeze?), I would say that a public apology isn't needed.
    “To alcohol! The cause of, and solution to, all of life's problems.” ― Homer J. Simpson
  • HolycannoliHolycannoli ✭✭✭✭
    They're gonna need more than a simple forum apology. It would be different if this was the only time it happened or if problems were rare, but compound this with all the other problems since early access and you see they need to do more.

    Not that they will do more.
  • Kyotee0071Kyotee0071 ✭✭✭
    Again I'm not worried at all about the lost game time.

    I'm glad to have my account back.

    A public acknowledgment of their mistake to the community as a whole would be the correct thing to do.
    I didn't think my hangover was that bad this morning until I spent 10 minutes trying to log into my old Etch-A-Sketch

  • Probably not.
    My armour is like tenfold shields, my teeth are swords, my claws spears, the shock of my tail is a thunderbolt, my wings a hurricane, and my breath death.
  • Kyotee0071 wrote: »
    Just curious. My account was reinstated today. I was unjustly banned, then reinstated. I just received this:

    At least you got some kind of response; I was never told that my account was reinstated after an unjust ban. I had to attempt to sign in today to find out if my account was back up.

  • butterfly442butterfly442 ✭✭✭
    edited April 19
    I'm still banned after 20 hours and 6 tickets and counting. Never joined a guild, never traded anyone, never chatted. VR3 and no clue when this ban will end.

    I do need to add that I have not been given any notification why I was banned, or that they received any of my tickets asking why.
    Post edited by butterfly442 on
  • Kyotee0071 wrote: »
    Again I'm not worried at all about the lost game time.

    I'm glad to have my account back.

    A public acknowledgment of their mistake to the community as a whole would be the correct thing to do.

    They apologize to you personally and you want more? Do you really think they didn't send that same apology to all the other "innocent people" as well? Of course they did. Now you want more? Are you kidding me?
  • He wants them to acknowledge this publicly. Admit their mistake, and move on.
  • SeroczynskiSeroczynski ✭✭✭
    Talarias wrote: »
    At least you got some kind of response; I was never told that my account was reinstated after an unjust ban. I had to attempt to sign in today to find out if my account was back up.
    I have to come back from my initial stand on this. If they just ban / unban without any notice than they should at least let it know they are investigating something. But to be honest, so far the communicative level of ZOS is about 5 or so.
    “To alcohol! The cause of, and solution to, all of life's problems.” ― Homer J. Simpson
  • Kyotee0071Kyotee0071 ✭✭✭
    edited April 19
    Kyotee0071 wrote: »
    Again I'm not worried at all about the lost game time.

    I'm glad to have my account back.

    A public acknowledgment of their mistake to the community as a whole would be the correct thing to do.

    They apologize to you personally and you want more? Do you really think they didn't send that same apology to all the other "innocent people" as well? Of course they did. Now you want more? Are you kidding me?

    Yes I want more. If they can come out and say "Everyone caught with the ban hammer got what they deserved", publicly - then they should be able to also do the same admitting they made a huge mistake to a large chunk of their player base.

    Not kidding! /honest
    Post edited by Kyotee0071 on
    I didn't think my hangover was that bad this morning until I spent 10 minutes trying to log into my old Etch-A-Sketch

  • They apologize to you personally and you want more? Do you really think they didn't send that same apology to all the other "innocent people" as well? Of course they did. Now you want more? Are you kidding me?
    Sorry to say, but the one kidding people here is you since clearly the vast majority never received any response at all. This is more than obvious if you read the recent forum entries, and that despite the fact that many banned (and even unbanned) players cannot even post anymore.

    Thus I agree that a public apology is more than due. And yes, compensation is too - this is buiness afterall, and taking away payed gaming days via wrong bans is cheating on customers.
  • MieziMiezi
    edited April 19
    XDem wrote: »
    It is done.

    Way to make an innocent-looking post about having "...discovered some legitimate accounts got caught up..." - I am sure there were a couple of thousand accounts affected, enough for them to even take the help system down during the matter.

    Do I sense them not caring for "minorities" here, while the visible game breakers are more than ever ?

    Also, since it's not explicitly named that they're trying to prevent this to happen again, I guess we'll have to get used to it in the future. You know, an apology is pointless if you do not promise to prevent the undesired action in the future; it makes all the ZOS post sound like "Yeh well, sorry for this, may I do it again next week ?"

    How I hate such shallow apologies. But maybe it helps clearing up for all of us how much they care about the problem...
    Post edited by Miezi on
  • Well, posting this for my gf.
    Finally got her back in game, then a few hours after that we finally got the canned apologies for the bans. Now how do we go about getting her forum account unbanned?
    http://forums.elderscrollsonline.com/profile/2737544/magdalina157eb17_ESO
    Still banned here. Reversing one but not the other? Don't want to hear about how you screwed up?
  • SrugzalSrugzal ✭✭✭✭✭
    edited April 19
    He wants them to acknowledge this publicly. Admit their mistake, and move on.

    I agree that is what OP wants, but no corporation will publicly admit fault for liability reasons unless they're under a court order to do so--and even then, probably not.

    EDIT: I'm glad that I was mistaken. The apology is here.
    Post edited by Srugzal on
  • MieziMiezi
    edited April 19
    Lisyonok wrote: »
    Finally got her back in game, then a few hours after that we finally got the canned apologies for the bans. Now how do we go about getting her forum account unbanned?

    Exactly same issue here, after my friend's game account silently was unbanned, he appealed again to get his forum account unbanned again; just to get a canned reply (which has like 10 typos in it - wtf?!) that he's unbanned now - which clearly was not the case.

    A while later he got the exact same canned crap mail, and this time he actually got unbanned in the forum. If I was ZOS, that's what I'd call a professional customer support that represents my company. NOT.

    Do they learn of this ever ? I mean... I doubt they'll want to look amateurish due to both the support's and the "ban department's" performance. Or so I hope.

    Anyhow, now that his (well, our - we only play together!) last problem is solved, we only wait for compensation - we lost a whole day together, afterall.

    P.S.: To their defence, I shall add that after even more time they finally sent a mail on all the open support cases, one of which actually was a non-canned mail (!) which indeed replied to the mail. So, seems they CAN do it - why not like that right away ?
    Post edited by Miezi on
  • NehemiaNehemia ✭✭
    "Banned innocent people"

    Don't download youtube speed hacks so your account cannot be turned into a mindless bot of a gold seller.
  • crush83crush83 ✭✭✭✭
    Cozy wrote: »
    I wonder how stupid all the negative and downright ignorant trolls feel right now.

    They'll never admit it, or they will deflect saying stupid crap like "I never technically said that you were a cheater."

  • fromtesonlineb16_ESOfromtesonlineb16_ESO ✭✭✭✭✭
    Of course, since ZOS_Jessica posted that the bans were MANUAL and not a ban-bot gone rouge it begs the question why was this done so incompetently by CRs MANUALLY looking at the 'facts' and hitting the 'ban' button?

    Notice they give no explanation for this massive screw-up. Fine, they apologised .. it was the least they could do .. but without an explanation everyone affected yesterday and everyone else can't rest easy it won't happen again, can they? Of course, for some who got hit yesterday it wasn't frist time, as they reported in the threads that got locked.
«134
Sign In or Register to comment.