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BILLING PROBLEMS - compilation + solutions + message to Devs
Ikumarbeh
✭✭
Because A LOT OF PEOPLE have their personal bank assets, CASH, HARD-EARNED MONEY, being scrambled and joked with...
... a lot of rage has been aroused.
Support Team imo are over-burdened with *** and are doing their best to be mediators between you (the customer) and the Problem Fixers. Because that is the function of Support - to elevate your ticket and establish the basis of your communication with some other Department.
Much love and understanding to these over-frustrated guys.
I do not want to help YOU morons.
This thread aims to help Support Team organize the mess that ZOS Superiors have thrown up on their heads. Again.
All the Problems, which share common root, are discussed in these threads (all that I currently know of):
Critical official info. Understand that Support have been TOLD! by their Experts! how things are, and to write it down ASAP (bear in mind, problems appeared after the 4th of May, being massive between 9th and 14th):
This is what Support Team did: they responded publicly in timely manner, using the tools they have been given by their Experts Staff and Developers and Bosses.
They told you EVERYTHING they were ALLOWED to! Because they are pledged (by their contracts) to defend the Company's interests only. Not yours, you are not mentioned in their salary contract in such a manner (means - you as a customer are not an interest to deffend)
Want to know what DEVELOPERS did? Want to know what PR Staff did? Want to know what higher Marketing Authorities did?
They did this ***:
Published 04/02/2014 11:13 PM
Updated 05/07/2014 01:16 AM (just when the very first massive problems were occuring, after singular cases have passed away and brobably dumped as exceptions)
How do I set up my subscription?
Did you read it?
Did you see ANY of the stuff Support Team has reported to the public?
*** NO ! Because that instruction is too public. And as it is with anything too public, you take ADVICE from a Higher Aurthority what exactly should the contets of it be.
Understand that if Support were not told to withhold details on the Bugged System, they would have updated this last link with all the crap that is happening.
... a lot of rage has been aroused.
Support Team imo are over-burdened with *** and are doing their best to be mediators between you (the customer) and the Problem Fixers. Because that is the function of Support - to elevate your ticket and establish the basis of your communication with some other Department.
Much love and understanding to these over-frustrated guys.
I want to send a message to ESO Expert Teams, Problem Fixers, DEVELOPERS, Department MANAGERS, and Higher Authorities
You people suck at organization. You people suck at relating to your customers. You owe an appology to a big portion of your customers. You people owe COMPENSATIONS to your customers (no, I dont want your friggin ass-*** game-time fodder)
You people better be prepared to deal with the legal world soon, because it is bound to happen.
I do not want to help YOU morons.
This thread aims to help Support Team organize the mess that ZOS Superiors have thrown up on their heads. Again.
All the Problems, which share common root, are discussed in these threads (all that I currently know of):
- Zos blocked funds on my bank account and... That's why payment failed
- Re-subscribe failure, frozen cash, multiple billing
- Cant pay the game. took dubble payment and still cant play. what is this
- i got a huge problem with getting my problem resolved by costumer support.
- People that got charged twice or can't Re sub post here ( ZOS CS rep needed ASAP )
- Subscription Taken out of my account - No subscription renewal provided
- Isnt it illegal to charge me for a sub i didnt sign up myself?
Critical official info. Understand that Support have been TOLD! by their Experts! how things are, and to write it down ASAP (bear in mind, problems appeared after the 4th of May, being massive between 9th and 14th):
- Published 05/14/2014 05:41 PM - Updated 05/15/2014 03:34 AM: Why is my transaction being automatically declined? - it is added that address must be totaly right, like copy-paste right? get it? friggin copy-paste exactly, no coma no dot different... I want to know who is the genius behind it
- Published 05/14/2014 05:51 PM - Updated 05/15/2014 03:42 AM: Why was my subscription payment successful, but I’m still unable to play the game? - sais here that if authorization is successful, it will be FROZEN FOR WEEKS. If payment is successful, means you have been BILLED, and have one more frozen bill that you still possess, but will be available for you in one, two, three, or six weeks time (my case is six weeks, 45 days, bank confirmed)
- Published 05/14/2014 05:47 PM - Updated 05/15/2014 03:40 AM: Why is the card I used to purchase the game on the ESO store being declined when I try to pay for my subscription with it? - yeah, EXPERTS, BOSSES and SUPERIORS tell Support Team additional info as problems unfold here
- Published 05/14/2014 05:38 PM - Updated 05/15/2014 03:33 AM: Why am I seeing two charges on my account? Did you bill me twice? - by saing that you have not being double billed, article is hiding the information that your second bill is actualy a hold, which spans anywhere between 1-6 weeks. If you ask them why they hide that, they will hide behind the statement that this depends on the diferent bank's policies, so its not their friggin bussiness. Then you HAVE to tell them, that THEIR Company DOES NOT SEND cancelation code IN TIME in order to avoid this hold up. Again - Experts Staff fault.
- Published 05/14/2014 05:41 PM - Updated 05/15/2014 03:34 AM: Why is my transaction being automatically declined? - doesnt mention that... if you try numerous times (because after all why not, you are not being billed, right?) you end up with NUMEROUS HOLD UPS untill you have NO FREE-FLOW cash left in your bank account!!!
- Published 05/14/2014 05:59 PM - Updated 05/15/2014 03:45 AM: Why am I getting the error message “authorization failed” when I try to subscribe? - exactly. Not our business. But their FAULT in the first place, for not sending cancelation code in time for the bank to free up the hold up. So your financial institution just holds the sum up for the max days they usualy do in such cases (when the Trader is nowhere to be found!)
This is what Support Team did: they responded publicly in timely manner, using the tools they have been given by their Experts Staff and Developers and Bosses.
They told you EVERYTHING they were ALLOWED to! Because they are pledged (by their contracts) to defend the Company's interests only. Not yours, you are not mentioned in their salary contract in such a manner (means - you as a customer are not an interest to deffend)
Want to know what DEVELOPERS did? Want to know what PR Staff did? Want to know what higher Marketing Authorities did?
They did this ***:
Published 04/02/2014 11:13 PM
Updated 05/07/2014 01:16 AM (just when the very first massive problems were occuring, after singular cases have passed away and brobably dumped as exceptions)
How do I set up my subscription?
Did you read it?
Did you see ANY of the stuff Support Team has reported to the public?
*** NO ! Because that instruction is too public. And as it is with anything too public, you take ADVICE from a Higher Aurthority what exactly should the contets of it be.
Understand that if Support were not told to withhold details on the Bugged System, they would have updated this last link with all the crap that is happening.
8
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Ikumarbeh✭✭
Lets see.
Mastercard don't work
Paypal don't work
Credit card Mastercard don't work
All these 3 works everywhere else but not on their service.
Also
This is from Paypal the reson why it didn't whent through
Status: Canceled
The seller canceled this payment, and the money has been returned to your account.
Seller in this case is Zenimax.
I called my bank. they say everything is good and cleared to pay anything online. they still insist that the problem is on my side.
Totaly same story on my side.2 -
Utildai✭✭✭I will continue to bump all of these billing threads I see until this issue is resolved. This is far from ridiculous. I've had the same issues, and been told it's on my end or my bank's end... even when I have sent them images of the multiple holds in my account for the single account I am trying to pay for.4 -
Ikumarbeh✭✭I will continue to bump all of these billing threads I see until this issue is resolved. This is far from ridiculous. I've had the same issues, and been told it's on my end or my bank's end... even when I have sent them images of the multiple holds in my account for the single account I am trying to pay for.
Try being "constructive". Intentional bumping is against Conduit.
Yeah... I know, right. Just... whole thing with this game is a mess!
EDIT
I tried to bump threads, then a forum GM deleted my posts and put the threads on the back line. Then he PMed me, pasting me a ready responce that stated its against the Conduit-crap-somethn to bump threads, as it is not constructive, therefore it is spam.
Its not that the GM is a ***. It's that when placing GMs and Support between hammer and anvil, they just execute protocol.
Just... you know... "say something constructive" now and then.
Problem is people that have limited time because of failed re-sub, have limited time on forums also. This way the whole matter sinks down.
Just revisit the threads tho and seee that there are NEW people comenting the issue all over again. Cos problem is not solved.Edited by Ikumarbeh on May 17, 2014 8:26PM1 -
Iago✭✭✭✭✭Thats alright because they gave me a new copy of the explorers pack. I do appreciate the effort but it is useless to me since I can't play because they apparently had no idea on how to bill people. Right now I am on CS rep number two in a 18 hour ong email conversation, as of right now it appears to be my faut that their billing practices are messed up.That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain3 -
How does a game this big fail in such an epic way. Why go live before you have a clue. Call the guys at blizzard and get an education sure they would have no problem helping this failed venture.2 -
Fairydragon3✭✭✭✭How does a game this big fail in such an epic way. Why go live before you have a clue. Call the guys at blizzard and get an education sure they would have no problem helping this failed venture.
balls were dropped or not inflated enough. But lol no Why would blizz help Zos. that is one reason you see the difference in games and you always make the comparison back to blizz. No competing company is going to help with creating another's game. Thats is why you see alot of functions in some MMo's but do see it in others. They have to pretty much reinvent the tool and implement it themselves. which brings us back to billing. BAD BAD IMPLEMENTATION, BAD DOG. quite jumping around and breaking the living room. Think before you act1 -
Kpu4Soul Shriven+1 to topic starter. This billing situation is awful, can`t play the game, can`t get my money back because of the hold state. And my bank support says they can`t do anything with money on hold, they can`t cancel it.Edited by Kpu4 on May 18, 2014 2:30PM2
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Iago✭✭✭✭✭+1 to topic starter. This billing situation is awful, can`t play the game, can`t get my money back because the hold state.
You know I find no solace in the fact that I am not the only one with the same issue, sadly there are many dozensif not hundreds of people with the exact same problem. Good luck to you.That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain2 -
I did this and NEVER received a satisfactory resolution. The work around was that I had to create a PAYPAL account. Looking at all the times this issue is listed when are you going to admit YOU as a company have an issue and fix it???0