Character was deleted...

foot_baller24

So somehow my lvl 34 character iv been working on for the past 4 days has been deleted... Don't know how... iv submitted multiple tickets to customer support and been treated with *** replies about how the wiped beta accounts... my ass you don't use automated responses because none of the replies i have gotten make any sense. At this point I'm about to ask for a refund cuz this crap is killing me. i love playing this game but there is no way ill keep playing it with this kind of support. i understand theres going to be glitches but at least try and tell my what happened to my 2 and a half days of no lifing a character.

ZOS_HugoP

Greetings foot_baller24,

We are sorry to hear that you are encountering this issue.

We will investigate this, and get back to you as soon as possible.

Thank you for your patience.

Vyrthure

Your not going to hear anything. I guarantee it.

foot_baller24

I hope so! thanks hugo been waiting all day for responses and all they keep saying it was a beta account... It was the account i created within 10 minutes of early access

AngryNord

Was it even possible to get to 34 in the beta??

clovdal

There are rumors that some people have entered their login information, but gotten logged into someone elses account, being able to delete chars and sending all items to themselves. Maybe this happened to you?

foot_baller24

highest lvl i got in beta i think was like 20-22, and I'm not sure clovdal i just really hope i can get my character back... i spent way to much time on that acc to have it just magically disappear without a reason

clovdal

Have you checked you settings on the launcher to see if it has changed to the other megaserver? Probably not the case, but doesnt hurt to check

foot_baller24

all my other characters are still there at lvl 1... just the main acc was deleted for some reason... and every things still in the bank =/

Soraellion

one guy in my guild has a char over lvl 40 now, so yes it's doable.

foot_baller24

Just sucks... none of my friends accounts where affected so now I'm stuck lvling up another character by myself until eso can figure out what happened to my main..

clovdal

Wierd... really hope it works out for ya. Whats the point of early access when you char gets deleted at launch.

foot_baller24

I know right!?! I booked days off work to try and get ahead... now 5 days of early access count for nothing because I'm back at a lvl 1 character...

AngryNord

foot_baller24 wrote: »

I know right!?! I booked days off work to try and get ahead... now 5 days of early access count for nothing because I'm back at a lvl 1 character...

I used my EA characters as 'mules' to gather mats, Craft higher-Level stuff etc for the characters I eventually intend to play.

Frosthawk

Its not that bad start over, I used 3/5 early days to make 3 "test" builds before going back to one I made in beta. It wont take long geting back where ever you were in first place.

foot_baller24

Yeh but the point is i didn't intend to start over... its not my fault eso somehow deleted my character and now i get to grind my 2 1/2 days played all over again

foot_baller24

Good news guys! I got a reply!

Greetings Joey,

Your case has been forwarded to myself for further investigation into your missing character. Rest assured I will be personally taking ownership of your case in order to verify what has happened and see what can be done in order to resolve your issue.

I'd like to apologize for any confusion caused by the previous responses. As an avid MMO player myself I can completely empathize with your situation, especially after putting a lot of hours into a particular character. I promise you I'll do my absolute best to try and get this ironed out for you.

Could you please reply directly to this email and provide me with the name of the character you have lost so I may investigate this further for you. Once I have this information I will go ahead and do a thorough investigation in order to determine what has happened.

Please do not hesitate to also include any additional concerns or questions in your reply and I'll be more than happy to address them.

Thank you for your continued patience and understanding.

Warmest Regards,

NicVentura

foot_baller24 wrote: »

Good news guys! I got a reply!

Greetings Joey,

Your case has been forwarded to myself for further investigation into your missing character. Rest assured I will be personally taking ownership of your case in order to verify what has happened and see what can be done in order to resolve your issue.

I'd like to apologize for any confusion caused by the previous responses. As an avid MMO player myself I can completely empathize with your situation, especially after putting a lot of hours into a particular character. I promise you I'll do my absolute best to try and get this ironed out for you.

Could you please reply directly to this email and provide me with the name of the character you have lost so I may investigate this further for you. Once I have this information I will go ahead and do a thorough investigation in order to determine what has happened.

Please do not hesitate to also include any additional concerns or questions in your reply and I'll be more than happy to address them.

Thank you for your continued patience and understanding.

Warmest Regards,

Nice !!!

foot_baller24

Hope it works!

clovdal

foot_baller24 wrote: »

Hope it works!

Keep us updated... I'm curious to see how this turns out :-)

markus.konradb16_ESO

Hope you get your char back, man.

I'd ask how you got 34 that quick, but since you might want to keep your secrets I'll ask how much time did you invest (hopefully not lose)?

foot_baller24

haha i just did a ton of quests man 2 and a half days of no lifing>.<
good news guys since i had a screen shot of my char at lvl 32 they said its more then likely ill be getting it back!

foot_baller24

This screen shot here is going to save my character hopefully! praying right now!

Yankee

They should be able to tell exactly what you had without proof from your end. If they do not have audit trails and backups in this game enough to restore a character, then OMG that will be painful for evryone.

foot_baller24

I really do they have back ups...... I'm just glad i have proof that i had a 30+ char and they don't think I'm trying to leach the system for a free char >.<

felixgamingx1

All they do is apologize... I've been reporting gold spam for the last 4 days along with many other ppl and they still running wild.

Yankee

foot_baller24 wrote: »

I really do they have back ups...... I'm just glad i have proof that i had a 30+ char and they don't think I'm trying to leach the system for a free char >.<

I understand. I was just saying that if they have a good audit system (like WoW) that creates extensive logs, a player could not fool them and it should not be too big of deal for them to get your character and most items back.

It is just likely that right now, they are a little overwhelmed.

markus.konradb16_ESO

foot_baller24 wrote: »

haha i just did a ton of quests man 2 and a half days of no lifing>.<

I've always said food, hygiene and sleep were overrated.

Good thing you had some screens. Will be the first thing I'll do once I can get into the game again. While ZOE should be able to restore characters without players' help, we all know how chaotic launch periods can be...

foot_baller24

Ye I'm just glad i took that screen shot a couple of hours before i lost the character.. customer support really stepping it up after the rough couple of replies i got at the beginning!

foot_baller24

Just updating the response i was given!

Hey Joey,

I thought I'd drop you a quick email just to let you know I haven't forgotten about your issue!

I am still looking into this but it may take a little while longer, I'm really sorry for the delay. I'm currently awaiting a response from another department to see what we can do for you which is why I don't have an answer just yet

Rest assured if by the end of my shift I still haven't received a response I will follow up with them again and hopefully when I come in again tomorrow I should have a reply for you.

I'm really sorry for the delay but rest assured I am still working on a resolution for you. In the meantime if you have any other questions please feel free to reply directly to this email and I'll be more than happy to answer them.

Thank you for all your patience and understanding, I really appreciate it

Warmest Regards,
Beckie

felixgamingx1

A lot of patience required from us...