The Elder Scrolls Online

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IF you need to REDOWNLOAD the entire game - TRY THIS FIRST!

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Seneschel
Seneschel
✭✭
Try this first
Open the install folder (most often C:\Program Files (x86)\Zenimax Online)
Depending on the client that is installed (NA or EU), players should open the folder of the server they wish to play on

For NA server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client
For EU server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU\game\client

Locate and open the file titled eso.exe
If they choose to, players can now recreate a shortcut from that folder directly

Or try this
Dominoid wrote: »
Do this in launcher.

Hit pause. Use the game settings icon IN THE NEWS SECTION, choose cancel, using same icon choose repair. Play after "repair".



It just worked for me. I got to skip the "repair" option and now I am in game!
Safe travels all!
Edited by Seneschel on April 3, 2014 10:14PM
  • Dominoid
    Dominoid
    ✭✭✭✭✭
    ✭✭
    Do this in launcher.

    Hit pause. Use the game settings icon IN THE NEWS SECTION, choose cancel, using same icon choose repair. Play after "repair".
  • Noctique
    Noctique
    ✭
    People need to be reading these hints before posting there own threads.

    I've used the first option, I'll try the second later.
  • Jorvalt
    Jorvalt
    ✭
    Seneschel wrote: »
    Try this first
    Open the install folder (most often C:\Program Files (x86)\Zenimax Online)
    Depending on the client that is installed (NA or EU), players should open the folder of the server they wish to play on

    For NA server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client
    For EU server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU\game\client

    Locate and open the file titled eso.exe
    If they choose to, players can now recreate a shortcut from that folder directly

    Or try this
    Dominoid wrote: »
    Do this in launcher.

    Hit pause. Use the game settings icon IN THE NEWS SECTION, choose cancel, using same icon choose repair. Play after "repair".



    It just worked for me. I got to skip the "repair" option and now I am in game!
    Safe travels all!
    Well, unfortunately for me, for some reason my Elder Scrolls Online folder just disappeared completely. I have no idea how this happened. I think the launcher must have deleted it.
    Edit: This wasn't due to this fix, I have no idea what happened.
    Edited by Jorvalt on April 3, 2014 10:19PM
  • Seneschel
    Seneschel
    ✭✭
    Jorvalt wrote: »
    Seneschel wrote: »
    Try this first
    Open the install folder (most often C:\Program Files (x86)\Zenimax Online)
    Depending on the client that is installed (NA or EU), players should open the folder of the server they wish to play on

    For NA server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client
    For EU server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU\game\client

    Locate and open the file titled eso.exe
    If they choose to, players can now recreate a shortcut from that folder directly

    Or try this
    Dominoid wrote: »
    Do this in launcher.

    Hit pause. Use the game settings icon IN THE NEWS SECTION, choose cancel, using same icon choose repair. Play after "repair".



    It just worked for me. I got to skip the "repair" option and now I am in game!
    Safe travels all!
    Well, unfortunately for me, for some reason my Elder Scrolls Online folder just disappeared completely. I have no idea how this happened. I think the launcher must have deleted it.
    Edit: This wasn't due to this fix, I have no idea what happened.

    Ouch. Sorry to hear that! The same thing happened to me in beta before I got to try any of the fixes people suggested. Hopefully it won't be long before you're back in game!
  • hippy777b14a_ESO
    hippy777b14a_ESO
    ✭
    Thank you Dominoid, this worked!
  • FaithlessOG
    FaithlessOG
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    A fix was posted prior to the creation of this thread. Thanks for the usefull info.
  • nifheimr
    nifheimr
    ✭
    I can't pause. nothing appens ERROR 104 - DOWNLOADERROR_NOTENOUGHSPACE
  • Seneschel
    Seneschel
    ✭✭
    FaithlessOG wrote: »
    A fix was posted prior to the creation of this thread. Thanks for the usefull info.

    Myself and several other have posted to promote the fix to the wider audience. Many people are going crazy creating threads when all they need to do is read these fixes which were offered during beta testing. So I certainly know that the fix was posted before this thread.
  • wrlifeboil
    wrlifeboil
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    Sorry but your advice is bad at worst, irrelevant at best. Bad advice is often worse than no advice.

    Hitting the Repair button starts the download for the 7 gb file again.
  • Seneschel
    Seneschel
    ✭✭
    wrlifeboil wrote: »
    Sorry but your advice is bad at worst, irrelevant at best. Bad advice is often worse than no advice.

    Hitting the Repair button starts the download for the 7 gb file again.

    Several people have commented in other threads with the same fix saying that it worked. If it hasn't worked for you then maybe you didn't do it correctly or it just simply doesn't want to work for you. If it helps a dozen or so people get online then I am posting it. If it doesn't help you then alright. I'll just get back to what I'm doing in Cryodiil.
  • Orizuru
    Orizuru
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    Jorvalt wrote: »
    Seneschel wrote: »
    Try this first
    Open the install folder (most often C:\Program Files (x86)\Zenimax Online)
    Depending on the client that is installed (NA or EU), players should open the folder of the server they wish to play on

    For NA server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client
    For EU server: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU\game\client

    Locate and open the file titled eso.exe
    If they choose to, players can now recreate a shortcut from that folder directly

    Or try this
    Dominoid wrote: »
    Do this in launcher.

    Hit pause. Use the game settings icon IN THE NEWS SECTION, choose cancel, using same icon choose repair. Play after "repair".



    It just worked for me. I got to skip the "repair" option and now I am in game!
    Safe travels all!
    Well, unfortunately for me, for some reason my Elder Scrolls Online folder just disappeared completely. I have no idea how this happened. I think the launcher must have deleted it.
    Edit: This wasn't due to this fix, I have no idea what happened.

    I had the same exact thing happen to me.

    I launched the Launcher and instead of a Play button it said Install. I came here and found this forum and was going to the folder to try the fix suggested here and the entire folder was missing. :(

    Nothing like installing a game client on the evening of the big launch. C'est la vie!
  • Natai
    Natai
    ✭✭
    Also remember that for many of us there is no client folder to go into - because the launcher deleted the directory. There is nothing to repair.

    This is working for some, but will not work for everyone.
  • wrlifeboil
    wrlifeboil
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    Unless you are ZOS customer support, you shouldn't try to pass off your advice as The Fix for every Launcher issue.
  • lease
    lease
    ✭
    It may work if the launcher had not already deleted the game client folder to (i assume) make more space... If its done that already, which it has for me, then you get to download the entire 20+gb client again...
  • Seneschel
    Seneschel
    ✭✭
    wrlifeboil wrote: »
    Unless you are ZOS customer support, you shouldn't try to pass off your advice as The Fix for every Launcher issue.

    Can you please state where I claim to be ZOS support or where I claim this is the fix for every launcher issue? Really. Go ahead.
  • nzblustone
    nzblustone
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    wrlifeboil wrote: »
    Sorry but your advice is bad at worst, irrelevant at best. Bad advice is often worse than no advice.

    Hitting the Repair button starts the download for the 7 gb file again.
    7Gb is better than the 23Gb it wanted me to download.
    Founder of Imperial Traders Guild [NA] [PC-mac] • Guild Website • ESO Forum Thread

    Auron Lightblaze [Templar Heals] • Auron-khul [DK Tank] • Auronair [Sorc DPS] • Auronkha [NB DPS] • Brother Auron [Warden TBD]
  • Perseas
    Perseas
    ✭✭✭
    guys dont do that, it begins all from the begining...! do not pause and do not cancel... there is no repair button. I had 20gigs left and now i have 23 again
    Edited by Perseas on April 3, 2014 10:41PM
  • mortensen1990
    mortensen1990
    ✭
    there is a repair button after u cancle u need to press the the game option Again
  • Natai
    Natai
    ✭✭
    nzblustone wrote: »
    wrlifeboil wrote: »
    Sorry but your advice is bad at worst, irrelevant at best. Bad advice is often worse than no advice.

    Hitting the Repair button starts the download for the 7 gb file again.
    7Gb is better than the 23Gb it wanted me to download.

    I'd recommend checking your directory to verify the files are there. Otherwise there is a very good chance you will discover that 7gb patch - has nothing to patch, and you'll be back to downloading the 23gb anyway.
  • RockSolidWiff
    RockSolidWiff
    ✭✭
    Nope, downloading the whole thing again.
    Maybe the rest of you can hold off, so you don't trash my bandwidth :)
    Edited by RockSolidWiff on April 3, 2014 10:51PM
    I picked up the sword and raced into battle, died.
    I again, raced into battle wielding the sword, died.
    Once again, died.
    It was only then that I considered maybe the pointed end should face out.
    - Why mages should not wield swords
  • Kvothe
    Kvothe
    ✭✭
    SOLUTION
    You do not have to redownload. Relax and take a breath. Just go to the game and avoid the launcher, I repeat, do not use the launcher. Log in and everything is good. Submit a bug to the support group to let them know there is an issue with the launcher.
  • Natai
    Natai
    ✭✭
    Kvothe wrote: »
    SOLUTION
    You do not have to redownload. Relax and take a breath. Just go to the game and avoid the launcher, I repeat, do not use the launcher. Log in and everything is good. Submit a bug to the support group to let them know there is an issue with the launcher.

    Sigh...

    That may be true for some. However, for many of us it is not possible to go around the launcher because the launcher DELETED the client directory. The files are actually gone, and no, they are not in the Recycle Bin.

    Sorry if that comes across as rude. Just tired of people saying "you can just avoid the launcher" without understanding that this is not an option for many.
  • lease
    lease
    ✭
    Kvothe wrote: »
    SOLUTION
    You do not have to redownload. Relax and take a breath. Just go to the game and avoid the launcher, I repeat, do not use the launcher. Log in and everything is good. Submit a bug to the support group to let them know there is an issue with the launcher.

    only if the launcher has not already deleted all the client files. Which it helpfully did for myself and it would seem many others...

  • ShiBu
    ShiBu
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    just for the info...
    i did dl this game alrdy 4 times.. yes 4 times.
    new patch = same problem
    i can´t repair because i get the "not enough harddrive space" message too
    ( yes i do have enough space )

    what makes me realy sad... the bug is well known. either they wont do smt about it or they dont see the real problem wit it.
    no fix in over 2 month.. if this problem stays a problem for me.. i give back my game which is still in original state.
    I dont have any problem with "bugs" ingame.... but this is just to much.. for 12€ a month.. serious... that p****** me off like hell.
  • Sestar
    Sestar
    ✭✭
    Using the "Game Options" menu in the "News" section did work for me..
    Though that is not a very smart spot to put the Repair tools.
  • Moonraker
    Moonraker
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    Jorvalt wrote: »
    Well, unfortunately for me, for some reason my Elder Scrolls Online folder just disappeared completely. I have no idea how this happened. I think the launcher must have deleted it.
    Edit: This wasn't due to this fix, I have no idea what happened.
    The entire install folder can be simply wiped (not even to the Trash) if the person hits Cancel sometimes. Mostly I have seen it in testing where to pause, cancel or both before the Launcher creates the initial large temporary files which it uses for a download or before verifying the install via Repair.

    But there is no certainty in this process currently.

    You should always wait until this part completes and the download proper commences before attempting to Cancel the process.

    In any event MAKE A BACKUP OF YOUR EXISTING INSTALL FOLDER.

    The Launcher continues to have some serious problems and it is better to be safe for now.
    Support Status - Patch Notes - Official News
    Mac Technical Support - Mac Known Technical Issues (EN)
  • stiXz_za
    stiXz_za
    Soul Shriven
    Dominoid wrote: »
    Do this in launcher.

    Hit pause. Use the game settings icon IN THE NEWS SECTION, choose cancel, using same icon choose repair. Play after "repair".

    Am I the only one not seeing the repair option? I follow all the steps, but after I click cancel, there isn't any repair option available. I only get to install it again
    :neutral_face:
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