I got banned for mailing my guild members. I AM THE GUILD LEADER!!!!!

Socratic · April 2014

If it can be auto banned, it can also be flagged for inspection. I'd suggest having someone look at what the mass mails say before banning.

Dominulf · April 2014

Truly idiotic. Hey, here's a mail system but you better not use it! Hey, there's monsters over there but you better not farm them! Want to get banned!?

Lipstickpaddy · April 2014

Ticket Number: 140412-057628

I sent mail to 8 leaders in my alliance, (2 mails each) and got suspended.

Whhattttttttttttt!?

I've got events coming up I need to be at... please sort this ASAP, your system needs to just say "Sent too many mails, wait 5 mins!" This would have circumvented this headache!

ZOS_JasonI · April 2014

Greetings, everyone. If you received a suspension or ban and you would like to request an appeal, please follow these steps:

Open the Support page on the official ESO website and click on Email or contact Customer Support here.
Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"
Choose "I Would Like to appeal a suspension/ban." from the Select a Subcategory dropdown menu.
Describe the problem in the space provided.
Click Submit Question to send the appeal to Customer Support.

As soon as we receive your appeal request, our Support Team will be able to investigate and follow up with you. Thank you all for your understanding and patience.

Trouvo · April 2014

so they respond to 2 of you guys and im still left hanging...same situation except mine says suspended not banned when trying to log in

Josy · April 2014

I send my husband like 10 messages in a row trading crafting materials back and forth - so it doesn't take up bank space and we have never had a problem.

YourNameHere · April 2014

Turelus wrote: »

If it's true that ZOS is using automated systems to handle bot detection and running a ban first ask questions later set up then they're going to kill their game before it really takes off.

I'm normally pretty sceptical about claims on forums but it's becoming more and more worrying with the number of threads like this turning up.

FF14 did the same thing when it first came out (the 2.0 version). Peple were getting caught in blanket bans left and right as they were figuring out how to cull the spammers etc.

So this is going to happen for quite some time. You all need to understand that. Innocents WILL get caught up. So you need to relax, contact CSR and work it out.

I know it sounds patronizing, but I've seen it happen before. More than likely, ZoS makes an "If > then" routine by patterns they see with spammers, and innocents can fall into the cracks until it gets tweaked and fine tuned.

Your best bet is to be honest, relay all the information you can to the CSR when you contact them with all the steps you were doing at the time, etc.

I hope this gets fixed for you!

YourNameHere · April 2014

Putok wrote: »

ZOS has already managed to develop a reputation for industry worst CS over the course of a couple weeks because you've been using poorly programmed bots (or offshored workers that have never played an MMO in their life) to do nearly all of your CS ticket answering. Having poorly programmed bots banning people on top of it really doesn't go far to make a positive impression.

No offense intended to the forum team, you folks are doing fine. It's the collective you (ZOS) that's mucking things up. This is a great game, and I'd hate to see it sunk by GM services that make late 90s SOE look good.

Hah! You'll find Square Enix has won that award earlier when FF14: ARR came out with all their bannings.

Nimerian · April 2014

Ow man... I can only imagine your disappointment. This game seems like a bubble ready to burst and I'm really mad about it. It's all broken and now I realized they have no clue how to counter spammers... Auto-ban, amazingly dumb idea... I wish u get a solution fast...

redwoodtreesprite · April 2014

Hmm. I got kicked from the game yesterday when I was flung across the world and was stuck slamming against the edge of the world. Game saw that as me spamming as well. This is pretty absurd, as the game sending messages to the game too fast is also seen as the player spamming.

Also, there is a bug with CoD. You can only send one thing at a time, as the game seems to calculate the percent of value fee on whatever is the most expensive item being sent, and using that amount as the fee on each other item included in the CoD. Meaning you have to send multiple CoDs when selling a group of things. This might cause an autoban as well.

Jessabella · April 2014

Josy wrote: »

I send my husband like 10 messages in a row trading crafting materials back and forth - so it doesn't take up bank space and we have never had a problem.

I am thinking maybe it depends on the number of different people you message and not how many to same person?

Dergard · April 2014

Josy wrote: »

I send my husband like 10 messages in a row trading crafting materials back and forth - so it doesn't take up bank space and we have never had a problem.

My guess is you got no problems because you had items attached.

Goldspammers don't send items, they just advertise.

Vixus · April 2014

Dergard wrote: »

Goldspammers don't send items, they just advertise.

Not entirely true. Those accounts are often used for transactions as well, so they likely are used to send gold.

Source: Former employment as GM spammer death squad for various MMO's.

Dergard · April 2014

Vixus wrote: »

Dergard wrote: »

Goldspammers don't send items, they just advertise.

Not entirely true. Those accounts are often used for transactions as well, so they likely are used to send gold.

I am aware of that. Just wanted to keep it simple. Besides, using Account X for advertisement and Account Y for sending stuff would be wise. But i won't argue about that.

TheAngelofDeath99 · August 2017

Use Shissu's Guild Tools next time. I know you can't really change the auto-ban crap, but the addon has a feature that let's you send mail en masse.

casparian · August 2017

TheAngelofDeath99 wrote: »

Use Shissu's Guild Tools next time. I know you can't really change the auto-ban crap, but the addon has a feature that let's you send mail en masse.

I know some people want Necromancy to be added to ESO, but this is not the right way to go about it.

ZOS_Mika · August 2017

We are closing this thread because it is rather old and the information may be out of date.