Maintenance for the week of May 11:
• PC/Mac: No maintenance – May 11

Someone made a threat against Zos and I've been trying to get some help about suspensions/ban

MazzarattiMama
MazzarattiMama
✭✭✭
ZOS_Bill
ZOS_GregoryV
ZOS_Phoenix
ZOS_Icy
ZOS_Gina
ZOS_anybody

Around the time of the newest update, a player upset about changes made to only one class, and how unfair he thought it was, made a threat to blow up ZOS. I finally got the screenshot and uploaded it to the newest ticket I made.
I made it trying to respond, unsuccessfully, to ticket(s) I've made regarding a series of suspensions and a ban with no reason(s) given for the suspensions/ban. No phone call, no email, no message, no communication. After I made a call to customer service, they told me it was because the email associated is a bad one. Indeed. I thought I changed that, but obviously my attempt was incorrect. I do not get any emails from ESO, etc., except for something like a ticket, and not from anything I've sent from mobile devices.
I made the first ticket a month ago and so far they've only discovered the account actually belongs to me. If the decision made for the ban was believed by me to be wrong then I had to follow the account recovery thing. I did. They keep closing it citing it a duplicate. Well, it's been a month since that ticket has seen light, and in January 2026 I received a suspension, again, for no reason given, with no email, no communication, and they completely ignored my ticket. That was almost 5 months ago.
Either y'all are playing stay away game, or just refuse to do anything. But at least return the money I paid for March ESO plus--I didn't even have it four days before suspending my account and return my crown balance in USD. I have 5,600 or 6,500 or so.
I even posted about my situation in General to ZOS_Kevin and he ignored my request.
Tickets are 260319002908, 260401002753, 260414002305, and other tickets I no longer have #'s on.
Hopefully you'll look at the image I sent of the guy who made the threat.
Hopefully I can get some help on my situation with the tickets?
I would appreciate it.

  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Thanks for the ping here. We’ve looked up your tickets and investigating. We’ll follow up through the ticket system with any updates or questions.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
Sign In or Register to comment.