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• https://forums.elderscrollsonline.com/en/discussion/684716
• NA megaservers for maintenance – November 3, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – November 3, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
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• https://forums.elderscrollsonline.com/en/discussion/684716
One-star support
DoofusMax
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I don't tend to strenuously take ZOS to task on a lot of stuff, but this one takes the cake.
For reasons unknown, I was unable to travel to Solstice last night. Everything was grayed out and I was told that I needed to purchase the Content Pass to access it. Same thing when trying to TP to friends/guildies in the zone. I submitted a bug report and then used Stirk to do two of the event dailies and moved on to other stuff while awaiting a response from support. Sometime later I had a hard crash (black screen, full system reboot, etc. - a different problem, but one which only crops up while running ESO). After logging back in, Solstice was accessible again, so I did my siege camp dailies and went back to that other stuff.
Not having received any email response from support on the ticket I submitted, I manually checked the support website to find that ticket closed with "Thank you for your feedback" as the only action. I could have understood something like "we see that the problem has resolved and are closing this ticket," but "Thank you for your feedback" on an issue of being unable to access purchased content is a new low, even for automated support responses. Do better, ZOS.
Edited by ZOS_Icy on October 31, 2025 5:31PM For reasons unknown, I was unable to travel to Solstice last night. Everything was grayed out and I was told that I needed to purchase the Content Pass to access it. Same thing when trying to TP to friends/guildies in the zone. I submitted a bug report and then used Stirk to do two of the event dailies and moved on to other stuff while awaiting a response from support. Sometime later I had a hard crash (black screen, full system reboot, etc. - a different problem, but one which only crops up while running ESO). After logging back in, Solstice was accessible again, so I did my siege camp dailies and went back to that other stuff.
Not having received any email response from support on the ticket I submitted, I manually checked the support website to find that ticket closed with "Thank you for your feedback" as the only action. I could have understood something like "we see that the problem has resolved and are closing this ticket," but "Thank you for your feedback" on an issue of being unable to access purchased content is a new low, even for automated support responses. Do better, ZOS.
I'm fresh out of outrage, but I could muster up some amused annoyance if required.
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virtus753✭✭✭✭✭
✭✭✭✭✭I don't tend to strenuously take ZOS to task on a lot of stuff, but this one takes the cake.
For reasons unknown, I was unable to travel to Solstice last night. Everything was grayed out and I was told that I needed to purchase the Content Pass to access it. Same thing when trying to TP to friends/guildies in the zone. I submitted a bug report and then used Stirk to do two of the event dailies and moved on to other stuff while awaiting a response from support. Sometime later I had a hard crash (black screen, full system reboot, etc. - a different problem, but one which only crops up while running ESO). After logging back in, Solstice was accessible again, so I did my siege camp dailies and went back to that other stuff.
Not having received any email response from support on the ticket I submitted, I manually checked the support website to find that ticket closed with "Thank you for your feedback" as the only action. I could have understood something like "we see that the problem has resolved and are closing this ticket," but "Thank you for your feedback" on an issue of being unable to access purchased content is a new low, even for automated support responses. Do better, ZOS.
Bug and feedback reports literally tell you that you won’t get a response to them unless the devs need more info. (On occasion a bug report will for some reason result in an autoreply with an attempt to help despite this, but it’s almost always unhelpful and/or off-topic ime.)
You need to submit a /help ticket to get actual assistance from a person with an issue with your account.0 -
ZOS_CouchTatoadminI don't tend to strenuously take ZOS to task on a lot of stuff, but this one takes the cake.
For reasons unknown, I was unable to travel to Solstice last night. Everything was grayed out and I was told that I needed to purchase the Content Pass to access it. Same thing when trying to TP to friends/guildies in the zone. I submitted a bug report and then used Stirk to do two of the event dailies and moved on to other stuff while awaiting a response from support. Sometime later I had a hard crash (black screen, full system reboot, etc. - a different problem, but one which only crops up while running ESO). After logging back in, Solstice was accessible again, so I did my siege camp dailies and went back to that other stuff.
Not having received any email response from support on the ticket I submitted, I manually checked the support website to find that ticket closed with "Thank you for your feedback" as the only action. I could have understood something like "we see that the problem has resolved and are closing this ticket," but "Thank you for your feedback" on an issue of being unable to access purchased content is a new low, even for automated support responses. Do better, ZOS.
As mentioned above, if you would like a response on a ticket, please use our ticket system here. Sending a feedback ticket generally does not receive a response.0 -
lillybit✭✭✭✭✭
✭This sounds like a variation of an old bug. Every so often it'll tell me I don't have ESO+ and won't let me access anything. Restarting solves it - tho it's been a while so can't remember if restarting means the game or the console! I think this might have happened with a chapter once too but don't entirely trust my memory on this. Either way, glad it's fixed for you nowPS4 EU1 -
katanagirl1✭✭✭✭✭
✭✭✭✭✭This sounds like a variation of an old bug. Every so often it'll tell me I don't have ESO+ and won't let me access anything. Restarting solves it - tho it's been a while so can't remember if restarting means the game or the console! I think this might have happened with a chapter once too but don't entirely trust my memory on this. Either way, glad it's fixed for you now
Yes, I have had something like this happen. For some reason the game could not see that I had eso plus so everything but the base game zones were greyed out. I could see on the console that the subscription was still active. I did my daily crafting writs and logged out and when I came back after lunch it was working again.
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PS5 NA0 -
ZOS_IcymodGreetings,
This thread has been moved to the General Help section, as it is better suited there.
The Elder Scrolls Online Team
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