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https://forums.elderscrollsonline.com/en/discussion/684716

Can't log into my account?

AuraoftheAzureSea
AuraoftheAzureSea
✭✭✭
Hey, I'm a returning player after years and I cannot seem to log into the ESO website to even redownload the game.
I have reset my password successfully multiple times but it still continues to give me an error message with an incorrect password/login message every time. Requested my ID - check. Did a password change - check. Tried it on different browsers - check. [snip] is going on? I'd love to see how things have changed but I guess Zenimax doesn't want me to play?

Any ideas on what steps I should try taking next? Thanks. :( I can't even figure out how to download the game and it's super frustrating.
[edited for profanity bypass]
Edited by ZOS_Icy on October 14, 2025 6:05PM
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    The Elder Scrolls Online Team
    Staff Post
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