Maintenance for the week of November 17:
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Due to a hardware issue, the European Xbox megaserver is currently unavailable while we perform maintenance.
Tried to log in to my old account and I'm not getting the recovery emails.
DarkstalkerKaathe
Soul Shriven
I tried and login and play my old account, which I have the original email address and recovery question for, but I'm unable to log in to the account on elderscrollsonline.com as it says my account is suspended. I was able to change the password, but when I tried to log in to the game through the launcher the system requests a code from an email, but the email is not coming through to the account email. I haven't been successful in using any of the recovery features because I can't get the emails.
Is all lost? I had thousands of hours in-game on the account--which was initially Steam, then switched to non-Steam PC.
Is all lost? I had thousands of hours in-game on the account--which was initially Steam, then switched to non-Steam PC.
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ZOS_Billadmin@DarkstalkerKaathe
Thank you for the rundown of this issue with your account. We recommend opening an account recovery ticket with our support team for further assistance.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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DarkstalkerKaatheSoul Shriven@DarkstalkerKaathe
Thank you for the rundown of this issue with your account. We recommend opening an account recovery ticket with our support team for further assistance.
I appreciate your response!
I tried this on Saturday but haven't received so much as a confirmation email, but I resubmitted again.
I'm guessing because the hacker changed the account's email? I'll be sad if I can't get my account back as I put 3,066 hours into the game...and I don't even know how much in Crowns and the membership.0 -
ZOS_Billadmin@DarkstalkerKaathe
Do you have a ticket number available?
If so, we can check on the ticket and ensure it was received and being looked into.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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DarkstalkerKaatheSoul Shriven@DarkstalkerKaathe
Do you have a ticket number available?
If so, we can check on the ticket and ensure it was received and being looked into.
I had to make a new ticket because I didn't note the one I made yesterday, sorry: 240529-005308
I really appreciate your help!0 -
DarkstalkerKaatheSoul ShrivenI appreciate that, thank you. I do not appreciate that I wasn't given a fair opportunity to discuss the matter, and that support has access to the data that supports my assertions and apparently refused to investigate beyond the surface of the account history.0
