Infinite Login-Queue and "Unknown Internal Error"

TheDarkRuler · December 2023

Was kicked out of the game during my Survey grinding and now I am having infinite loading screens back to character menu and sometimes "an internal error occurred". Server having issues again?

Lykeion · December 2023

This is the main reason I'm not going to commit to Endless Archive. I can handle any disconnections pretty quickly. But when the game prevents you from logging in?

Tandor · December 2023

Platform? Server? Direct through ZOS launcher or Steam?

TheDarkRuler · December 2023

Tandor wrote: »

Platform? Server? Direct through ZOS launcher or Steam?

PC EU Steam

Tandor · December 2023

I've just been playing on PC EU (direct through ZOS) with no issues, including zoning between wayshrines a few times. Plenty of other players logged in. I'm using the original launcher, not the new beta one.

Maybe you need to repair your launcher files and try again. I assume there's a Steam discussion forum where you could also check if anyone else has the problem, if it is persisting (it may just be a one-off).

ZOS_Hadeostry · December 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's about PC troubleshooting.

Thank you for your understanding

LouisaB75 · December 2023

Also on PC EU playing through Steam and since the update last week have been constantly kicked from the game (losing several EA runs) and getting the unexpected internal server error repeatedly when trying to get back in.

ZOS_Bill · December 2023

@TheDarkRuler

Have you tried the troubleshooting found in our FAQ below?

What do I do if I'm getting "An Unexpected internal error has occurred. Please contact customer service..." message when trying to login on PC?