Maintenance for the week of March 25:
• [IN PROGRESS] ESO Store and Account System for maintenance – March 28, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
Good luck! I have never had any response other than the generic reply you received. My tickets eventually just show up as issue resolved in spite of subsequent follow up emails on my part stating the issue has not been resolved.
Hello, we have looked into your ticket and it was submitted as feedback. We welcome feedback on ESO, but do not respond to feedback tickets. If you need help with a specific issue, please open a new ticket with Customer Support.