The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
No confirmation of ticket received, no response
valkyrie93
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Hi,
Yesterday I submitted a ticket for a userID change request, however I have no confirmation email that my ticket was successfully submitted and I still haven't had a response from anyone.
How long is the response time usually?
My ticket number is: 210621-002035
Yesterday I submitted a ticket for a userID change request, however I have no confirmation email that my ticket was successfully submitted and I still haven't had a response from anyone.
How long is the response time usually?
My ticket number is: 210621-002035
PC EU
0
-
ZOS_AdrikothadminGreetings @valkyrie93
We can confirm that this ticket was received and is with the right team. Please be aware that The Elder Scrolls Online Customer Support aims to respond to the majority of contacts within two business days.The Elder Scrolls Online - ZeniMax Online Studios
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