hi, my friend got banned and has been appealing but only got a vague response and no further assistance even after requesting phone call mutliple times.

ticket number: 210517-001198

would be great if we can get help and clarification so we know this problem has not been finished or the case closed.

you can PM me details if needed due to privacy and i can forward any information he needs, or directly respond to his email as well.

Thank you very much!
@ZOS_AntonioP
@ZOS_BillE