character stuck

phaneub17_ESO · May 2021

NA server, character: Anyalia, zone: Obsidian Scar public dungeon. I got knocked behind the boundary by an enemy NPC (the checkered white and black area) and is falling endlessly into a void with no way to die or get out. The game disconnects after a given point, logging back in just takes me back to the endless fall point. I thought I could just die there and it would take me back to the starting wayshrine in the dungeon, I was wrong, now my character is falling infinitely, eventually hitting the message limit, and forced disconnecting.

Nestor · May 2021

Weird, you can't open the map and pick a WS?

phaneub17_ESO · May 2021

I'm constantly falling, so can't actually port to anywhere because the character is in motion. I tried the Unstuck character, but because I'm falling out of bounds, I hit the Message Spam limit (internal messaging) and disconnect before it can process.

phaneub17_ESO · May 2021

Hopefully with the server shutdown the character will get placed either at the entrance or outside of the instance once the servers are back up, if they don't get it done tonight. Being a weekend, I expect them to be busy.

phaneub17_ESO · May 2021

Logged in after server maintenance and no luck. Character still stuck in a falling loop, can't port anywhere, can't use Help Unstuck before Message Spam times out the character.

ZOS_Chiroptera · May 2021

Greetings @phaneub17_ESO, if your character is falling and you are unable to use the /stuck command (on PC), please contact Customer Support so an agent can assist you.