Paid for 1 year membership. Not visible on account, despite being charged.

Hip_Uncle_Z · January 2021

Title says it all, after around 12 hours of trying to resub my account, I finally got in.

However, despite being charged, my account shows I have 0 days left of membership.

Hip_Uncle_Z · January 2021

Note: The CE Upgrade for Gates of Oblivion worked fine.

The year membership payment was taken, but it's not on my account.

Twitter Support claims I can open a ticket, but the site is down and I'm unable to... on any of three different computers and two different internet connections.

UPDATE: Support's not giving a 404 anymore. Ticket submitted.

ZOS_Bill · January 2021

@Hip_Uncle_Z

Do you have your ticket number?

If so, you are welcome to post it in this thread so we can check on it.

eggsonlegs · January 2021

@Hip_Uncle_Z - I hope they can sort out your problem soon, please let us know how you get on and good luck!

Hip_Uncle_Z · January 2021

@eggsonlegs, @ZOS_BillE After explaining to someone it was more than a "wait for 72 hours" thing, since I didn't get a receipt; someone looked into it and I'm all go!

Have a great day and hope your issue get sorted, eggs!

ZOS_Bill · January 2021

Thanks for the update. With the OP issue resolved, this thread will be closed going forward.