etchedpixels wrote: »Can be ages - and if you update the ticket the system is broken and puts you to the back of the queue again. The right place to chase tickets is PC or whetever tech support rather than general if nothing happens. There are ZOS folks on top of that even though the support has gone to pieces since covid 19, the ticket management is awful, and you can't easily do basic things like self service checks on ticket status.