Thanks for getting back with me so quickly @ZOS_Chiroptera! Im going to add some pictures that hopefully you can access to show my correspondence in trying to resolve this issue.










If you are able to read these, the short version is, I had a maxed out vampire before greymoor, when greymoor came out i logged in and all my vamp points were gone and i was refunded only 6 instead of a max out vamp line which is like 20 something skill line, i explained that and was told by support that once i am cured of vamp any skills in my line will stay there unless i get reinfected and blah blah blah, so he obviously didnt even read my complaint lol, so what should i do know? I responded back to his email twice with no response. I would like my points back, after spending so much time and money in this game i expected a little better support team, not just for me but for the entire community. Anything you can do to help would be greatly appreciated. Thanks

I responded twice.

Then after Leon emailed his "fix" i got an email about my experience with them handling my issue which usually happens after someone closes ticket, so i should just wait? and if so how long?