Maintenance for the week of September 1:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – September 2, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)

PC EU since "futur hardware upgrade maintenance" - getting disconnected + crashes

  • mikejezz
    mikejezz
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    Also having skill delay. When I see a spell hit animation it takes around 2 seconds before the numbers are registered.

    Ping is floating between 70 and 120 in game.
  • Tandor
    Tandor
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    Sarousse wrote: »
    It happens without addons or with addons. Exactly the same behavior since EU maintenance than on the PTS (which is US based).

    For you maybe, but I asked @Sturmfaenger because he reports stable performance on PTS but not on Live. Also testing add-ons by disabling them on the Live installation wouldn't be the same as not having them installed at all on the PTS installation. However, if it is the same on both Live in EU and PTS in NA then people can forget about ZOS not caring about European players and abandoning them because it's the same thing in NA so it's not just a PC EU issue.
  • Luke_Flamesword
    Luke_Flamesword
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    Yeah, I can't play since last maintance beacause I have completely random infinite loading screens - it happens when i try to login and when I change zones. It happened even in late night when there was no peak time. Every time login takes 15 minutes of trying and when I have success - I can change zone one time or couple times and here comes never ending loading screen (after 10-15 minutes I just exit by alt+f4).

    I tried to play in different parts of last days (morning, afternoon, night) but I can play maximum 10-30 minutes and that's it.

    I did speedtest with server in Frankfurt. Results with lneverending loading screen (at the time of loading):

    Ping ms 23
    Download Mbps 123.46
    Upload Mbps 54.32

    Result with working game 20 minutes later (i changed zone successfully!):

    Ping ms 23
    Download Mbps 97.79
    Upload Mbps 54.35

    PC | EU | DC |Stam Dk Breton
  • Hellmasker
    Hellmasker
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    While I don't have experienced any endless loadscreen yet, I would like to chime in and mention that I frequently get those short ones, often less than a second, but it stops me in my tracks. Not just in Cyrodiil, but also randomly in other zones aswell, which can be pretty frustrating.
    Asgar Hellmasker, Silencer of the Dark Brotherhood
  • daemonios
    daemonios
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    Tandor wrote: »
    However, if it is the same on both Live in EU and PTS in NA then people can forget about ZOS not caring about European players and abandoning them because it's the same thing in NA so it's not just a PC EU issue.
    Do you come up with those all on your lonesome? /facepalm

    The fact that it's gotten worse for everyone doesn't change the fact that PC-EU has been plagued with issues for years. I came back in late 2018 shortly after Summerset launched and there were already complaints and extra down time. In early 2019 ZOS went with the "we're so unlucky to have too many new players" thing and supposedly upgraded server capacity. Then they came up with the performance improvement plans, which have yet to materialize. Late last year PC-EU had three guild trader fusterclucks, other servers had none. And more downtime. Just last week PC-EU had an extraordinary maintenance. So yeah, other people's woes don't exactly soothe my annoyance at ZOS for how they're treating PC-EU players in particular.
  • Elsonso
    Elsonso
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    Hellmasker wrote: »
    While I don't have experienced any endless loadscreen yet, I would like to chime in and mention that I frequently get those short ones, often less than a second, but it stops me in my tracks. Not just in Cyrodiil, but also randomly in other zones aswell, which can be pretty frustrating.

    Sub-second loading screens. This is currently my main problem experienced when I am in Cyrodiil, which ends the horse simulator and it needs to be restarted. :rage: Outside of Cyrodiil, I think I have had fewer than a half dozen over the last week. Hopefully, that is not the start of a trend.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Tandor
    Tandor
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    I wonder if that request for speedtest results is just so 'zos' may appear that there is something being done (till maint).


    Srsly how clueless you have to be to think it s player's ISP issue?

    Idk whats worse xD

    Not necessarily a player's ISP issue, but possibly a network issue. Look at recent comments from a German player about possible issues with ZOS's own ISP in Germany and also the internet infrastructure standards in Germany compared to those in other countries, raising the question of whether Frankfurt is the best place to locate a European server. Some interesting questions have been raised in this respect, and the information requested by ZOS may well be relevant to those questions.
  • samiz1
    samiz1
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    Here is some usefull inforamtion @ZOS_JessicaFolsom a screen of eso lagging when doing my daily writs (summerset - Alinor) like everyday with a ping of 257 at 4:06pm today and directly do a connection test to Germany (Frankfurt) from France and get a 26 ping.
    Eso-lag-4-06pm.png
    Test-connection-4-06-pm.png
    How to explain this : your servers are lagging.
  • Paramedicus
    Paramedicus
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    Tandor wrote: »
    I wonder if that request for speedtest results is just so 'zos' may appear that there is something being done (till maint).


    Srsly how clueless you have to be to think it s player's ISP issue?

    Idk whats worse xD

    Not necessarily a player's ISP issue, but possibly a network issue. Look at recent comments from a German player about possible issues with ZOS's own ISP in Germany and also the internet infrastructure standards in Germany compared to those in other countries, raising the question of whether Frankfurt is the best place to locate a European server. Some interesting questions have been raised in this respect, and the information requested by ZOS may well be relevant to those questions.
    Idk what is up with german network. I know that they have crappy situation in private sector because there is monopoly. Biz sector must be bit different imo (
    it is not 1st game im playing with servers located in germany). But - yeah - i dont know whats up: if there is prob with germany or just zos picked crappy provider.
    PC EU
    /script JumpToHouse("@Paramedicus")
    
    ↑↑↑ Feel free to visit my house if you need to use Transmute Station or vet Trial Dummy with buffs and Aetherial Well (look for the Harrowing Reaper on the northern rock wall) ↑↑↑
  • Alucu
    Alucu
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    @ZOS_JessicaFolsom PC-EU. 16:45 CEST



    I will also edit with a trial on prime time. (21:00 CEST) But this issue seems to be related to the interactions with other players.
    Edited by Alucu on April 29, 2020 2:38AM
  • Vildebill
    Vildebill
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    Since last maintenance I get disconnected a lot, multiple times a day. Something that's interesting is that I often get it when I port, both to another player and via wayshrine. It loads for like ages, then disconnected, and when I log in again the game says that I'm already logged in for like 2-3 minutes.
    EU PC
  • Ragnork
    Ragnork
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    Apparently I can not logon as I have no internet access; which begs the question as to how I have managed to make this forum post.
  • Elsonso
    Elsonso
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    Ragnork wrote: »
    Apparently I can not logon as I have no internet access; which begs the question as to how I have managed to make this forum post.

    Since you asked. They are different internet services at different locations with different providers. If the road is closed to your grocery store, that does not mean you can't go elsewhere. I am not saying that ZOS servers are, or are not, at fault here, just that being able to get to X does not mean you should be able to get to Y.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • technohic
    technohic
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    So I haven't seen many of you potst your speed test results they asked for. I mean it's really not helpful to not do the busy work they asked for while the disappear for the weekend and tick the status of the issue as "waiting for customer "
  • evoprimes
    evoprimes
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    Please demand a refund.
  • Hellmasker
    Hellmasker
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    evoprimes wrote: »
    Please demand a refund.

    With all due respect... please shut up... there is absolutely no reason why they should refund anything after years of playing.

    All we want is the game to be more playable. (or, according to some - it being playable to begin with)


    Elsonso wrote: »
    Hellmasker wrote: »
    While I don't have experienced any endless loadscreen yet, I would like to chime in and mention that I frequently get those short ones, often less than a second, but it stops me in my tracks. Not just in Cyrodiil, but also randomly in other zones aswell, which can be pretty frustrating.

    Sub-second loading screens. This is currently my main problem experienced when I am in Cyrodiil, which ends the horse simulator and it needs to be restarted. :rage: Outside of Cyrodiil, I think I have had fewer than a half dozen over the last week. Hopefully, that is not the start of a trend.

    I can only say I experienced the sub-second load screens even while standing still in my house, so whatever the problem is, it should be addressed soon... It really starts to annoy me....
    Asgar Hellmasker, Silencer of the Dark Brotherhood
  • evoprimes
    evoprimes
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    Hellmasker wrote: »
    evoprimes wrote: »
    Please demand a refund.

    With all due respect... please shut up... there is absolutely no reason why they should refund anything after years of playing.

    All we want is the game to be more playable. (or, according to some - it being playable to begin with)


    Elsonso wrote: »
    Hellmasker wrote: »
    While I don't have experienced any endless loadscreen yet, I would like to chime in and mention that I frequently get those short ones, often less than a second, but it stops me in my tracks. Not just in Cyrodiil, but also randomly in other zones aswell, which can be pretty frustrating.

    Sub-second loading screens. This is currently my main problem experienced when I am in Cyrodiil, which ends the horse simulator and it needs to be restarted. :rage: Outside of Cyrodiil, I think I have had fewer than a half dozen over the last week. Hopefully, that is not the start of a trend.

    I can only say I experienced the sub-second load screens even while standing still in my house, so whatever the problem is, it should be addressed soon... It really starts to annoy me....

    Same problems for over 4 years. Cyro and general lag.
  • Mizael
    Mizael
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    Having those loadscreens like @Sarousse
  • synnerman
    synnerman
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    Ok so I have tested speed and ping on a few of the available frankfurt servers and most give a 33 ping and between 70-220 mbps ...however there is one server the Gemnet LLC server that is horrendous 249 ping and 9mps download and 14mbps upload.
    I have no idea is we are routed through that or if its relevant but thought i would just say.
  • ZOS_FalcoYamaoka
    Greetings,
    We had to remove some posts due to violating our rules involving baiting and bashing. Please keep your posts constructive and civil. If you have any questions about the actions being taken, please take a moment to review our community rules here.
    Staff Post
  • Sarousse
    Sarousse
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    And here it goes. Today's maintenance over.

    Standing in a PvE zone, doing nothing... BAM LOADING SCREEN.

    The game is broken beyond any limit.
  • Sarousse
    Sarousse
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    So, any news about the fact that we're getting disconnected randomly while zoning @ZOS_JessicaFolsom ?
  • Contaminate
    Contaminate
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    Been like this for years, there's no interest in fixing any technical issues as long as people are still buying overpriced cosmetics and gambling hundreds of dollars away on 10min item recolors.
    Edited by Contaminate on April 29, 2020 7:40AM
  • Tendrielle
    Tendrielle
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    Heya,

    I am curious: does anyone know whether the server upgrade is completed now?
  • coletas
    coletas
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    Tendrielle wrote: »
    Heya,

    I am curious: does anyone know whether the server upgrade is completed now?

    Only for those who buy greymoore... Come on guys, go fast to buy It!! They need money for keep improving perfomance!! XD
  • Paske
    Paske
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    The issue is still ongoing.

    Game crashes after I choose a character and loading screen starts.
    After a while of loading screen game crashes to login.

    Sometimes I will get past loading screen, login to the game, que for a dungeon or BG and the crash when trying to join the activity.

    Tried port forwarding, as suggested - doesn't help.
    Deleted all addons - doesnt help.

    Keeps crashing.

    It started on 24.4. with performance upgrade.
    Then went away for a short while and started again recently.

    Quite frustrating, especially with new chapter coming soon. The game will be horrible even if we do manage to login.
  • Sarousse
    Sarousse
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    Don't expect much from the new chapter, as exactly the same problems are on PTS right now.
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