It does not sound very fake. I am not suggesting you should have been banned as I have no idea what happened but you describe a real social ban.

@ZOS_BillE might be able to get some answers for you.

Diablolend wrote: »

Fake Ban, because it was given out of the blue.

At first, I created only one ticket. There was no answer for three days. Time goes by and I lose a lot because of this ban.

Just because you are not aware of why the ban was placed or it being accidental does not make it fake. It is very real as you really could not access certain social aspects of the game. There are many reasons this could have happened as it deals with messaging with the server that addons also do. Such bans are often a systematic automatic occurrence.

Also, best to only create one ticket. Creating a second ticket slows the process of the first. Just FYI. Also, every ticket I have created has prompted an auto-reply email that much replied to within 3 days or the ticket will be closed. it says as much on the ticket itself. Not saying you got an auto-reply, just being complete with the information.

Further, I have seen in another MMORPG they have a reduced CS response due all that is going on. I have not seen Zos make such a comment but I expect their CS might be affected.

Again, I tagged the Zos person who often helps with these things. Just in case they are out for whatever reason I will take some of the others. @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_AntonioP One of the four is likely around.

BTW, I do understand the frustration. Heck, I have had it where I could not even log into the game for days and it was not a ban by any means as a significant portion of the server was effected.