Opening another ticket puts your issue at the back of the line, @Augmenti_DeMontia, so definitely don't do that.

@ZOS_BillE asked for your ticket number ... not a long response to try to plead your case.

So, please provide the ticket number so it can be resolved.

You won't get a ZOS response on your issue in the forums here.

Augmenti_DeMontia wrote: »

Since I was hoping to play the game again one day, apparently just not today.

Thanks

Looks like you can get back into the game today by just changing your character name, @Augmenti_DeMontia?

That certainly is a good outcome if you ask me.

Augmenti_DeMontia wrote: »

I've always had that option Taleof2Cities, no idea why you think it's such a good option.

As I was surprised you and Raisin seemed to think I needed to open another ticket. While I have to believe you both are here trying to help, because of high post counts. I specifically mentioned, already going through the process of In-game support. Either you guys didn't understand or didn't believe me. All ZOS_BillE did was read the tickets and say the rule hasn't changed.

You might make rando names which don't have any meaning. Some of us have names we are attached to and there's no reasonable excuse to prevent me from using a name, I've been using since pre-release. Since Support could not help, I was looking for a developer to realize how ridiculous this Shotgun Fix is and offer some help. If developers don't read these boards or care about their customers, that's not on me. I came asking for help in the only places I know, so I could be a customer.

A good out come is me getting my name back. I also would not be a hypocrite if our situations were reversed. By saying you don't deserve your name if you had also been a customer and community member of good standing. So don't tell me losing an important character is a good outcome.

That's because you cannot get support from ZOS without interacting with their customer support... And you interact with their customer support through tickets. Some forum mods may be nice and give your ticket a nudge, but they also cannot do anything if you don't have an ongoing report with customer service. They don't have the same authority as higher level customer support, yeah? Your options were 'open another ticket' or 'talk to people who can't help you on a public forum'. That's it, really. Tickets are your way of getting in contact with ZOS, forums are not... they will either give you the first level support they can give, or direct you to higher level CS by telling you to open a ticket. I also talked about you already opening another ticket and asked relevant questions to it, so please don't act like I didn't acknowledge that...

Look. The thing is, you already had your official answer from the source authorized you give you an answer. Your name somehow breaks some very important rule regarding impersonating ZOS staff in game, and you were asking for devs to make an exception of this rule for you based on arguing that you're a good person. Personally I expected that since you didn't tell us the name, BillE could have a look at it and see if it really fell under that rule, or if it was somehow an innocent name accidentally caught up in this. The latter likely would have been a bug and could maybe have been fixed, but given BillE's clear answer to you... it seems it just straight up goes against what is allowed in names. If you held onto it for this long, my best guess it's cause no one reported it. I would be very upset to lose it after so long too, but there very clearly is a reason.
You must understand that coming to a user-populated forum in search of a game developer willing to break a rule hard-coded into the game for you based on good faith had a very, very slim chance of succeeding, yeah? It's not fair to complain about devs not caring or being in the wrong for not reading forums, when there is a way to actually contact ZOS and you knew about it and had already used it and gotten your response. Certainly all of us in your situation would also try to exhaust all options we could think of, but to be honest the biggest impact you will get from posting about a bug/issue on the forums is that the potential outrage it gains from other users will make ZOS re-evalute the customer service decision. If your name is clearly being misjudged, that may be an option, but if it really violates that rule then you won't get anyone to make some noise for you.

And yeah, being snarky about how your character names are 'sooo special' and we don't understand what it's like because our character names are meaningless.... lol. Be glad you're not in trouble, honestly. People who get through the system with rule-breaking names usually get temp banned for it. I hope you can find another name for your new necro, or that you can maybe adjust your old name in a way that is allowed in the game?