Launcher not loading news since U25

Vudokan · February 2020

As the title implies - no news loading in launcher since the update.

Vudokan · February 2020

The game loads normally otherwise.

shadyjane62 · February 2020

Me too.

Vudokan · February 2020

Any word on this ZOS? Anyone else experiencing this?

Vudokan · February 2020

ZOS_Bill · March 2020

@Vudokan

If you are not seeing announcements on the launcher and are not able to log in, try checking for updates to the game and then running a repair on the game.

You can do this by opening your launcher and clicking on Game Options (the gear icon under the NEWS section). From the drop-down menu, please select Check for Updates. If you don't see this option on your launcher, try closing and restarting the launcher.

Allow the game to look for any new files, patches, and updates. Once this is done, please return to the menu and select Repair from the drop down list. Give the launcher a few minutes to repair and then try playing the game again.

DBZVelena · March 2020

It's just that news doesn't load. Not that we can not log in.

Vudokan · March 2020

ZOS_BillE wrote: »

@Vudokan

If you are not seeing announcements on the launcher and are not able to log in, try checking for updates to the game and then running a repair on the game.

You can do this by opening your launcher and clicking on Game Options (the gear icon under the NEWS section). From the drop-down menu, please select Check for Updates. If you don't see this option on your launcher, try closing and restarting the launcher.

Allow the game to look for any new files, patches, and updates. Once this is done, please return to the menu and select Repair from the drop down list. Give the launcher a few minutes to repair and then try playing the game again.

I have no issues logging into the game and my launcher and client are up to date. It's just that the news doesn't load.

Minyassa · March 2020

Everything is normal for me except for the news not loading in the launcher. That's it. Logging in is just fine.

Minyassa · March 2020

ZOS_BillE wrote: »

@Vudokan

If you are not seeing announcements on the launcher and are not able to log in, try checking for updates to the game and then running a repair on the game.

You can do this by opening your launcher and clicking on Game Options (the gear icon under the NEWS section). From the drop-down menu, please select Check for Updates. If you don't see this option on your launcher, try closing and restarting the launcher.

Allow the game to look for any new files, patches, and updates. Once this is done, please return to the menu and select Repair from the drop down list. Give the launcher a few minutes to repair and then try playing the game again.

Updates checked--only today's patch, and that had already been done. Closed launcher and restarted it. News did not load. Did a repair. Repair finished. Closed launcher, restarted it. News still won't load.

Vudokan · March 2020

Minyassa wrote: »

Updates checked--only today's patch, and that had already been done. Closed launcher and restarted it. News did not load. Did a repair. Repair finished. Closed launcher, restarted it. News still won't load.

Yep, still not loading for me, either.

Riverspirit · March 2020

I am seeing the same behavior, the news never loads.

ZOS_Bill · March 2020

For anyone experiencing this issue in the ESO Launcher where it is stuck on "Could not load news", please go ahead and open a ticket with customer support. Make sure to include details on whether you are using Steam and the region you're in.

ZOS_Bill · March 2020

As an update on this issue, our development team is working to resolve an issue where the news section may not be loading for some players on the ESO Launcher. Further updates will be posted as they are available.

Murse_Joy · March 2020

This is what my launcher looks like. Tried reinstalling too & still stuck like this.

@ZOS_BillE clicked the link you posted & I'm taken to a completely blank page. Tried different browsers & still no luck getting to a support page

ZOS_Bill · March 2020

@Murse_Joy

Have you tried clearing the cache, cookies, and browsing history in your main browser before loading https://help.elderscrollsonline.com/?

Vudokan · March 2020

One of the recent updates seems to have fixed this issue for me and it's working normally again. Thanks.