I am posting this on behalf of a friend, which account is banned and doesn`t have access to the forum.
Hello team ....
I have problem that I would like to be solved if possible:) A few months ago me and my friends started to play ESO....My PC was being repaired so I had to play from an internet cafe.
I am not exactly sure how but I believe that through a keylogger program some one may have hacked my account, and used it while I was at work. That same day I returned home from work only to find out that my account had been suspended....
Here is the ticket that I sent for the account, and its response...
http://prntscr.com/dwtmi3 After I read the response I accepted that it was my fault that I played from an internet cafe and that my account got hacked... So eventually I got over it and finallly I got my PC back from repairs, so I bought a new account and started playing from home again. Everything was running smooth, I loved the game and enjoyed playing with friends. Eventually I reached 290+CP and started farming raw materials to earn some gold for end game gear.... I was farming for 7-8h a day, as I was determined to gather everything I need in order to create my end game gear, however after returning from work one day, once again I had received the same "account suspended" error - here is the ticket and its response
http://prntscr.com/dwtsnx ....It seems really unfair that simple farming caused me to get banned, as I never used any bot or automated response programs or anything... afterwards I read somewhere that there is a chance that I may have been banned cause I was reported too many times in the same zone from low level characters and received an automated ban...
Ok I may have overdone it with 7-8h farm daily in the same zone and yea if I saw the same person runing around farming in the same zone all day I would be suspicious and report them too, fair enough. Seeing my friends reach over 400-500CP and doing amazing pvp and the new life festival event... I bought a new account (for the 3rd time) and started all over again... with some help of my friends I had a quick start and levelled really fast and truly enjoyed the evemt
I went off for few days and I got a suspicious mail from the ESO team that I needed an activation code to enter the game, even though I had not tried to log in.. When I came back home I attempted to log in again and I got the same god damned message that im suspended yet again!!
http://prntscr.com/dwtz4q this is the last ticket that I sent and yet again..the same response...
Please can I get some decent insight in to this? It seems ridiculous that I have been banned yet and yet again for no reason what so ever, only to get the same exact response from your team..