Long waiting duration support ticket and same bot replies

DeltaForce64x · November 2016

@ZOS_GinaBruno Can you please alert support person to reply my ticket, I'm waiting since last week and this started to get me in my bones. I opened twice same ticket because weekend happened and next monday never get a reply, I created a second ticket with same question of mine this week, a bot replied me AGAIN with very generic message! I just want to get back my Templar character because I was so damn idiot by deleting it, please do something , I do not want to wait no more!!

support ticket number 161121-000588

Khairiah · November 2016

Why did you delete it in the first place?

Edit: I highly doubt you will get it back tbh..

lardvader · November 2016

Khairiah wrote: »

Why did you delete it in the first place?

Edit: I highly doubt you will get it back tbh..

I friend of mine did this by accident - it took some time (week+) but she got the character back.

Khairiah · November 2016

lardvader wrote: »

Khairiah wrote: »

Why did you delete it in the first place?

Edit: I highly doubt you will get it back tbh..

I friend of mine did this by accident - it took some time (week+) but she got the character back.

On PS4 you have to press 4 buttons in a certain order to delete a toon. Dont know how it is on PC. But theres a diff between accident and intentional and afterwards regretting. Dont know which was the case for OP.

DeltaForce64x · November 2016

Khairiah wrote: »

lardvader wrote: »

Khairiah wrote: »

Why did you delete it in the first place?

Edit: I highly doubt you will get it back tbh..

I friend of mine did this by accident - it took some time (week+) but she got the character back.

On PS4 you have to press 4 buttons in a certain order to delete a toon. Dont know how it is on PC. But theres a diff between accident and intentional and afterwards regretting. Dont know which was the case for OP.

Why do you care anyway? I did deleted my character and now I want it back only because its is possible in some
cases as the Support page says, if there's a chance to recover something in MMO games, and that chance provided
by developers, why I shouldnt use it? Its not like I'm overdoing this anyway.

lardvader · November 2016

Khairiah wrote: »

lardvader wrote: »

Khairiah wrote: »

Why did you delete it in the first place?

Edit: I highly doubt you will get it back tbh..

I friend of mine did this by accident - it took some time (week+) but she got the character back.

On PS4 you have to press 4 buttons in a certain order to delete a toon. Dont know how it is on PC. But theres a diff between accident and intentional and afterwards regretting. Dont know which was the case for OP.

On PC you have to confirm by writing DELETE. She described as it looked as she had highlighted another character but deleted her main. I don't think it matters however if you deleted by fault or accident as long as you haven't made a new character in that slot(?) they're able to restore it.

DeltaForce64x · November 2016

ok so a person replied my ticket but without actual answer, he/she basically replied me with this "thanks for contacting eso team, if your issue resolved please consider leaving a feedback in our feedback message that will arrive to your inbox shortly, if your problem isnt solved, please reply back to this mail so we can continue to help your case"

what gives? I already gave him/her all necessary information to restore my characters, don't get me wrong I'm not raging I can wait more, but why replying without real answer? is this normal? anyone ever got a support reply like this before?

I'm just asking because this is weird

SolarCat02 · November 2016

ZOS support these data seems to start with "make them wait a week to see if they give up" or something.

Just make sure you keep replying to each response to your ticket until you get an actual person to answer.

idk · November 2016

Be fortunate you received a reply. I never received a reply from my last ticket. I just gave up.

[Deleted User] · November 2016

The user and all related content has been deleted.

Wreuntzylla · November 2016

DeltaForce64x wrote: »

ok so a person replied my ticket but without actual answer, he/she basically replied me with this "thanks for contacting eso team, if your issue resolved please consider leaving a feedback in our feedback message that will arrive to your inbox shortly, if your problem isnt solved, please reply back to this mail so we can continue to help your case"

what gives? I already gave him/her all necessary information to restore my characters, don't get me wrong I'm not raging I can wait more, but why replying without real answer? is this normal? anyone ever got a support reply like this before?

I'm just asking because this is weird

Close ESO and log back in.

ZOS_DaryaK · November 2016

Hello, we have moved this thread to the PC support section. @DeltaForce64x, I have made sure your ticket is in the right queue for someone to assist you.

@Giles.floydub17_ESO, please PM me your ticket number.

DeltaForce64x · November 2016

ZOS_DaryaK wrote: »

Hello, we have moved this thread to the PC support section. @DeltaForce64x, I have made sure your ticket is in the right queue for someone to assist you.

@Giles.floydub17_ESO, please PM me your ticket number.

Thank you man, I hope someone answer soon

Zaldan · November 2016

DeltaForce64x wrote: »

ZOS_DaryaK wrote: »

Hello, we have moved this thread to the PC support section. @DeltaForce64x, I have made sure your ticket is in the right queue for someone to assist you.

@Giles.floydub17_ESO, please PM me your ticket number.

Thank you man, I hope someone answer soon

yeah Chet will be right with you

DeltaForce64x · November 2016

I give up, not going to wait another 4-5 days. Time to create a new SAME character...

DeltaForce64x · November 2016

YES! MY CHARACTERS IS RESTORED, thank you to Zenimax support team! my problem is solved, I love this game!!