Mac Sound problems

guillefub17_ESO · June 2016

Hi,

I'm having problems with game sound after the last patch (2.4.8). Footsteps sound are missing, like mounts footsteps also, and several other sounds.
I will NOT try to repair the game because it takes forever and I have already reinstalled two times in the last week.
PLEASE, try to solve customer issues. I'm trying to enjoy the game as a new ESO Plus member, but it seems that every time the player has the more difficult to play (looong load screens, sound, FPS drops, lag, etc, etc).
You push us to change MMORPG. WOW Legion is launching. Please solve game-breaker issues.

Rumbleguts · June 2016

I am in the same boat, updater crashed had to run repair when it was finished played the game no hoofbeats or footsteps.
Thinking that an audio file had become corrupted or was it the patch, so sent email to support the reply was got back we are unable to help you with this problem I suppose now that I look at the reply, it was Game speak for this is a bug but we don't want to say so.
The reply was so vague that I deleted game and downloaded a new one but have just tested it, and I still have the same result no hoofbeats or footsteps.
Have a Mackintosh as well and have read some of the forums and other people are having the same problem but those were for windows.

bitsquare · June 2016

I've got the same problem.

At least they didn't try to blame it on your hardware...

KhajitFurTrader · June 2016

Notice has been taken and, apparently, forwarded. Me, I'm going to take a close look at the upcoming patch notes tomorrow.

KhajitFurTrader · June 2016

Sadly, the problems with missing SFX persist in 2.4.9. Patch notes didn't mention anything regarding them.

Sporvan · June 2016

Still experiencing sound problems. Highly annoying.

Niastissa · June 2016

Yeah. I was hoping the audio would have been fixed.

Stardweller · June 2016

So I stumbled over this thread, I'm not the only one having problems, glad to hear that...

But still... the game isn't as much fun without footsteps, so please bring them back asap!!!

raffaeleg · July 2016

I have the same issue, unfortunately the last update still didn't help.

Niastissa · July 2016

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober @ZOS_GaryA @ZOS_TristanK
Can you guys please of the love of God get the programmers to fix the sound effects on the Mac client. This is low hanging fruit. WTF how was this not fixed in this update? It's been months!!!!!!!!

FIX IT!

JJBoomer · July 2016

@ZOS_JessicaFolsom I know y'all are busy woth One Tamriel, but this is a serious issue. Almost all the SFX are broken or missing. this is not a little bug. I know, we're just mac users right? that shouldn't matter.

Fix this please. its been 3 patches since this has occurred, and nothing, not even an update from when you said you guys were aware of it.

please just give us something? are they still working on it? has any progress been made? should we just accept that this is what the mac version is now? soundless?

LaucianNailor · July 2016

Yep, still going on after todays patch too. Missing footsteps and horse walking/running/sprinting sounds.

I've ran a repair (none required) so this persists.

ZOS_GinaBruno · July 2016

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

JD2013 · July 2016

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

Gina! You're back??

Welcome back!

I hope your time away was restful and lovely!

ZOS_GinaBruno · July 2016

JD2013 wrote: »

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

Gina! You're back??

Welcome back!

Thanks! Just came back today.

JD2013 · July 2016

ZOS_GinaBruno wrote: »

JD2013 wrote: »

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

Gina! You're back??

Welcome back!

Thanks! Just came back today.

Well it is very good to have you back! We all missed you!

kamimark · July 2016

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

They're in both. Weapon sounds are missing. Horse and foot step sounds are missing or very quiet (there's a pop/hiss sometimes). Ability sounds and horse mounting whinny are working, though.

JJBoomer · July 2016

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

Both actually. in an out of combat

Metal weapon/armor sounds are completely gone.
Ability sounds are still working.
Footsteps/walking/running/and Horse sounds are all missing (including the neighing)
Staff sounds go missing and then come back at random points.

p.s. and thanks for this update/acknowledgement

Sporvan · July 2016

Surely logging into a Mac game will show clearly what sounds are missing? We're in week 3 now with no combat, no walking/mount walking sounds.

KhajitFurTrader · July 2016

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

Footfalls of both characters and mounts are silent on dirt, stone, and wood plank undergrounds. They are audible in water at the shoreline.

Sadly, the wolf mount's howl is also silent at the moment...

Welcome back, Gina

ZOS_GinaBruno · July 2016

Ok, thanks guys! We'll take a look and see what's going on, and will let you know if we need additional info.

Niastissa · July 2016

ZOS_GinaBruno wrote: »

Hey guys - just to confirm, are any of the missing sounds tied to combat abilities, or are they all in non-combat scenarios?

Primary weapon attacks make no sounds however the grunts made by the character swinging the weapon do okay.

The audio of th mounts when in place and you press the space key do not play.

The foot steps sounds for characters and mounts do not play.

Skills do play their sounds.

I will hop back on and double check if the shield bash plays the sound.

We would be very grateful if this could be resolved ASAP. Since this is not effecting the consoles or PC it is client sided. Please don't make us wait for patch day. Issue the patch as soon as it is fixed.

Thank you

Niastissa · July 2016

Let me know if you need more and I can record it and put it up on YouTube.

Edit:

I went ahead and made a recording with my iMac. Pardon the horrible frame rate the game was configured for not recording and this is meant to illustrate the horrible state of the audio in the client right now. Unreal that it still hasn't been fixed and now two weeks after it's been confirmed asking about what the issue is exactly.

Which essentially means not a darn thing has been done this entire time!

https://youtu.be/8qjqULqVQ0o

Niastissa · July 2016

I have posted a video of ESO from my gaming PC to illustrate what the sound should be like on the Mac. Sadly both sound nothing alike because the Mac is missing almost all of the audio.

https://www.youtube.com/watch?v=CcOx4Y8FRo0&feature=youtu.be

JJBoomer · July 2016

I am in game right now, and pretty much the only sound working right now is the music...this is very bad

Sporvan · July 2016

So interestingly the sound problem is fixed on PTS but not on Live... can they maybe just apply the fix form PTS for the sounds to Live??

ZOS_GinaBruno · July 2016

Sporvan wrote: »

So interestingly the sound problem is fixed on PTS but not on Live... can they maybe just apply the fix form PTS for the sounds to Live??

Was just coming in here to post that! This is fixed currently on the PTS, meaning it will be addressed once Update 11 goes live in a few weeks. Unfortunately moving the fix from PTS to a live incremental patch isn't quite as easy as it sounds (no pun intended).

rampoob16_ESO · July 2016

You want that the MacPlayer play without sound for few weeks? I can't believe that

Hot_spur · July 2016

Come on, you guys. This should be a higher priority than "a few weeks."

Niastissa · July 2016

ZOS_GinaBruno wrote: »

Sporvan wrote: »

So interestingly the sound problem is fixed on PTS but not on Live... can they maybe just apply the fix form PTS for the sounds to Live??

Was just coming in here to post that! This is fixed currently on the PTS, meaning it will be addressed once Update 11 goes live in a few weeks. Unfortunately moving the fix from PTS to a live incremental patch isn't quite as easy as it sounds (no pun intended).

Seriously? Weeks? ..... after a month of waiting already.

You know the fix open up your GIT client and merge that section of code and get the fix live already. It's not nearly as hard as described.....

Iron_Ryan · July 2016

Yaaaay....... Hahah at least we know when the fix will finally come out