Our Customer Support team is working as quickly as they can; once they get to your ticket it shouldn't take long for them to determine whether they can restore your character. They will contact you if they need more information or to notify you if they were able to restore the character.
I actually made a mistake on the character I wanted back, I said it was a sorc but it was actually a templar of the same name that I was looking to get restored, it was a small typo but the templar was a level 23 breton, can I make that change to the request? Ticket number was 160508-000919, sorry to be a bother!
Good luck... I've asked for restorations 3 times since I started playing this game (accidental wrong character deletes) and they never can restore them. Hope you have better luck than I have had