Unable to log into support site.

Eiagra · January 2016

So, I recently saw mentioned in a forum post that one can see a list of support tickets one has opened and their status, and I was curious to see what mine were. But when I tried logging in... well, nothing happened. I tried in both Firefox and Chrome, but when I put in my credentials and click "Log in" it's like the button just plain doesn't work. Same for hitting enter.

Steps taken:
1.) Went to the Account page (https://account.elderscrollsonline.com/users/account) and clicked "Support" at the top.
2.) This opens a new tab that opens (https://help.elderscrollsonline.com/app/home).
3.) I click "Log In" which takes me to (https://help.elderscrollsonline.com/app/utils/login)
4.) I input my credentials and hit enter / click Log In button. Nothing happens at this point.

ZOS_CoriJ · January 2016

Please make sure to temporarily disable any add-ons or extensions for your browsers.
If your Anti-Virus Security software includes regular web security, you may also need to add our website to your safelist or exceptions.

Be sure to contact customer support in-game for an email reply concerning this issue should it continue. They will be able to offer further suggestions on what restrictions may be experiencing.

Eiagra · January 2016

Thanks. It looks like it was Ad-Block Plus causing issues with Chrome, as I was able to login with that browser after disabling it.

Oddly enough, the same fix didn't work for Firefox, but I only need one of them to work to be able to login with it.

Related only insofar as this was the original purpose for doing this, but is there a way for the ticket submitter to mark an issue as solved? Some of my tickets have been resolved by patches.