vek892_ESO wrote: »ZOS_GinaBruno wrote: »Still investigating, we'll let you know as soon as we have some news.
Thanks! Could it be some of us are still 'logged in'? I know I had to force quit the client then the error I was getting started. (Tried to logout normally but hitting the button did nothing & everyone around me looked like they were 'frozen' in time in Davon's Watch.)
Character Name: Cruril Chorster
ZOS_GinaBruno wrote: »Are you guys on NA or EU?
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
I can't even get to character select.
This welcome back is almost as bad as the last one, where I couldn't even get the game installed before it was over due to impossibly slow download speeds. I was in beta, and have tried twice since then to give this game another try, but I can honestly say I know very little about the actual game, because of one issue or another. I have spent hours fixing problems, and waiting for answers.
I was optimistic and actually planning on buying this game next week if I enjoyed this weekend. Right now I just have a headache.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
vek892_ESO wrote: »ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
I can't even get to character select.
This welcome back is almost as bad as the last one, where I couldn't even get the game installed before it was over due to impossibly slow download speeds. I was in beta, and have tried twice since then to give this game another try, but I can honestly say I know very little about the actual game, because of one issue or another. I have spent hours fixing problems, and waiting for answers.
I was optimistic and actually planning on buying this game next week if I enjoyed this weekend. Right now I just have a headache.
I was also a Beta/Stress Tester & am in the same boat character select wise and with the same goal for the free weekend as you (to see if I want to purchase the game since subscriptions are gone & can dedicate some time to playing ESO:TU). Given that this is still day #1 of 'free weekend' and they are going to fix it ASAP you should still be able to play.
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
GhostOfAnEra wrote: »Yeah, my character in Stonefalls won't load, either. I thought it was because my game was taking forever to load the addons I added in my game, but no prevail
The odd thing though is that my character loaded just fine when I removed all of the addons, so I'm not sure what's entirely going on o.o
Professional 24/7 service providers use what's called an 'on call' system, maybe ZOS should look into such things.ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them
Kenny_McCormick wrote: »GhostOfAnEra wrote: »Yeah, my character in Stonefalls won't load, either. I thought it was because my game was taking forever to load the addons I added in my game, but no prevail
The odd thing though is that my character loaded just fine when I removed all of the addons, so I'm not sure what's entirely going on o.o
IT WORKED!
disable all ur addons and u can play! just disabled mine before i logged in and now i can play! TY @GhostOfAnEra TYVM!!!!!
so @ZOS_GinaBruno it may be an addon problem if people can login after disabling them..also it would see their creators havnt updated them to current patch nor has minion updated it either!
rodolfofunariub17_ESO2 wrote: »Same problem here.
I was in Coldharbour, got a disconnect
Now when i try to login:
"Unable to connect to game server. Please make sure you have a valid internet connection."
I tried to remove all add-ons, still same error. I cant view my chars
Ticket Number: 151210-002806