Launcher freezes and game doesn't recognize password

Lars1091 · March 2015

So since the game went ftp I decided to try it again (haven't played since early acces).
I installed the game, had all the updates and clicked play. Instead of launching the game, the launcher freezes and doesn't do anything anymore.
I tried launching the game by going into the game folders and launching eso.exe and that worked, but then the game didn't recognize my password. I can login into the site, so I changed my password to something new and am pretty sure I entered it correctly, but still the game doesn't recognize my password.

So to recap, two problems:
1: The launcher freezes when hitting the play button.
2: The game doesn't recognize my password, but the website does.

I am on the North American servers, by the way.
Does anyone know how to fix these problems?

Many thanks in advance.

Lars1091

LameoveR · March 2015

Your ingame ID is not your e-mail.

Lars1091 · March 2015

I know that. It had actually remembered my ID from early access and to be certain I made sure it was the same as what was on my profile on the website. It was the same. The problem really is with the password.

intrimazz · March 2015

Do you have a firewall installed or a router with built in firewall? I am having the same issue until I disabled my firewall and just requested some help because I really am not comfortable with having my firewall turned off (just happened after this Tuesday's maintenance) but maybe this will help you.

https://help.elderscrollsonline.com/app/answers/detail/a_id/9179/kw/firewall names

Lars1091 · March 2015

I disabled my virusscanner (AVG) at one of the attemps to launch the game, it didn't make any difference.
As far as I know, that's the only virusscanner I have.

I did notice last night though that the game eventually did start when I left the launcher to do it's thing without me closing it through task manager, but that was after an hour or so.

intrimazz · March 2015

Lars1091 wrote: »

I disabled my virusscanner (AVG) at one of the attemps to launch the game, it didn't make any difference.
As far as I know, that's the only virusscanner I have.

I did notice last night though that the game eventually did start when I left the launcher to do it's thing without me closing it through task manager, but that was after an hour or so.

Doe it take an hour or so to start every time or was it just that one instance?

Lars1091 · March 2015

That was the only time I let it on for that long, but I do think it will last that long everytime.

fromtesonlineb16_ESO · March 2015

intrimazz wrote: »

Do you have a firewall installed or a router with built in firewall? I am having the same issue until I disabled my firewall and just requested some help because I really am not comfortable with having my firewall turned off (just happened after this Tuesday's maintenance) but maybe this will help you.

If you have a router a software firewall is largely redundant for most people and more trouble that it's worth IMO.

ZOS_GaryA · March 2015

Hey there @Lars1091,

If the game is not up to date through the launcher, you may run into an issue where your credentials aren't recognized. What is the version number that is displaying in the bottom-left corner of the login screen?

Lars1091 · March 2015

My game shows the version number as:
eso.live.2.0.3.1140430

ZOS_GaryA · March 2015

Gotcha, thanks @Lars1091!

We checked into your account and it appears that you have a beta key and an early access key applied, but not a game key.

If you purchased the game from a third party retailer back in the pre-order days, it is likely that you received multiple keys; one for the game itself, one for the Explorer's Pack, and one for the 5 day early access period. If you happen to have the other keys in your email, you can apply them to your account on the account site and you'll be able to hop in to the game.

Lars1091 · March 2015

Ah oke, I though since my profile showed I had early acces, that meant I also could get into the game after early access.
I just looked however and I've got only two codes. I tried entering the one from the third party retailer where I bought it, but it said that the code is invalid (probably entered back with early acces). The other one is the beta key.
As far as I know, I don't have any other keys. It might have gotten lost however, since I have moved and started living on my own last year.

If there is someway I can find out what the key was that I have probably lost or get a new key to get back into the game, that would be greatly appreciated!
I can prove I bought the game last year, since I still have the confirmation of the third party retailer (it is in Dutch though).

Many thanks for all the help!

intrimazz · March 2015

fromtesonlineb16_ESO wrote: »

intrimazz wrote: »

Do you have a firewall installed or a router with built in firewall? I am having the same issue until I disabled my firewall and just requested some help because I really am not comfortable with having my firewall turned off (just happened after this Tuesday's maintenance) but maybe this will help you.

If you have a router a software firewall is largely redundant for most people and more trouble that it's worth IMO.

I said or I didn't say and - please lay off my posts and threads. You criticize and nitpick in places where it is not necessary and you don't offer any positive help to the OPs or don't read the posts correctly. I am beginning to think you just troll and stalk the forums.

@Lars: I am glad an Official Zenimax Admin got to your situation

good luck!