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• PC/Mac: No maintenance – May 11
Lack of Support Making Me Rethink This Game
lemnem
Soul Shriven
I'm about to give up, and go play another MMO that wants my time and money. I've tried contacting customer support 4 times now (I can forgive them not answering this last one I sent only 20 minutes ago, it's too soon to expect anything.)
This is absolutely the worst customer support I've encountered. Any other game, MMO or no, usually gets back to me right away.
I can't even set up a game. I waited 6 hours for updates and patches to finish downloading and installing, and now all I get for my trouble is a black screen when I hit play. WOW. Look at the pretty black screen I paid for.
Is this a normal way to handle technical problems, guys?
This is absolutely the worst customer support I've encountered. Any other game, MMO or no, usually gets back to me right away.
I can't even set up a game. I waited 6 hours for updates and patches to finish downloading and installing, and now all I get for my trouble is a black screen when I hit play. WOW. Look at the pretty black screen I paid for.
Is this a normal way to handle technical problems, guys?
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ZOS_GaryA✭✭✭✭✭Hey there @lemnem,
How did you submit your support ticket? Please note that if you use the /bug prompt within the game, you will not receive a response from our CS team. If you use the /help prompt or our website to submit an email ticket, you should receive a response within 24 hours.
As you are experiencing a black screen, we would like to PM you to request a bit of additional information about your PC in order to continue troubleshooting. That will be coming your way in a few minutes. Thanks for your patience!0